OTRS and Plesk: Webserver does not start with vhosts.conf

[MarcoJ]

Hi,

i did a manual install of OTRS on a subdomain in my Plesk 10. I've got stuck at the point of configuring Apache for this subdomain, as the OTRS configuration file put in as vhosts.conf will cause the Plesk-Apache not to start anymore.

I would be happy if anybody has an idea on this, i'll attach the vhosts.conf below.

Thanks,
Marco

# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd.include.conf,v 1.18.2.3 2011/04/19 22:09:24 en Exp $
# --

# agent, admin and customer frontend
ScriptAlias /otrs/ "/var/www/vhosts/mydomain.de/support/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/var/www/vhosts/mydomain.de/support/opt/otrs/var/httpd/htdocs/"

# activate this if you are using an Oracle database
#SetEnv ORACLE_HOME /path/to/your/oracle/
#SetEnv ORACLE_SID YOUR_SID
#SetEnv NLS_LANG AMERICAN_AMERICA.UTF8
#SetEnv NLS_DATE_FORMAT 'YYYY-MM-DD HH24:MI:SS'

# if mod_perl is used
<IfModule mod_perl.c>

# load all otrs modules
Perlrequire /var/www/vhosts/mydomain.de/support/opt/otrs/scripts/apache2-perl-startup.pl

# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec

# set mod_perl2 options
<Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
</Location>

</IfModule>

# directory settings
<Directory "/var/www/vhosts/mydomain.de/support/opt/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/var/www/vhosts/mydomain.de/support/opt/otrs/var/httpd/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>

<IfModule mod_headers.c>
<Directory "/var/www/vhosts/mydomain.de/support/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache">
<FilesMatch "\.(css|CSS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>

<Directory "/var/www/vhosts/mydomain.de/support/opt/otrs/var/httpd/htdocs/js/js-cache">
<FilesMatch "\.(js|JS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
</IfModule>

# MaxRequestsPerChild (so no apache child will be to big!)

 

[Faris Raouf]

Take a look in the apache log to see what, exactly is causing the problem. It should specify the exact nature of the problem if we are lucky.