Over-using Resellers won't auto-suspend on Plesk 11.5

[Laurence@]

Under a Reseller's resources there are 3 options for Overuse:

1) Overuse is not allowed

2) Overuse of disk space and traffic is allowed

3) Overuse is allowed (not recommended)

All 3 apply to a Reseller's subscription.

Firstly, why should we care on the policy the reseller adopts for its subscriptions? It's nothing to do with us. The Overuse option for Resellers should aply to the Reseller account. But it doesn't. We have overusing resellers that are not getting suspended when the stats run like on Plesk 9.

This is broken.

 

[Laurence@]

So how do we limit Resellers On Plesk 11? I really need a solution here. Pretty basic stuff.

 

[Yarligayan]

Hi,

It seems that auto-suspend is only working if we do not select anything for service plan notification as seen at the attached picture.
If any value is selected, then auto-suspend for reseller account is not working.



Good luck.

 

[Laurence@]

Good to know, thanks.