Issue Panel Migrator critical error

[thinkingcap]

Failed to perform action: Fetch data from source cPanel
Cause: Error creating migration dump: Command execution failed on the source server 'cpanel' (x.x.x.x) with non-zero exit code.
command: cd /home/someuser/plesk_migrator/plesk_migrator-duuardbi0i9a84lygiv79ikvqpn9gflq/pmm_agent; /usr/bin/perl createDump.pl --dump-all --configuration-only --server -v 5 > dump.log 2>&1
exit code: 2
stdout:
stderr:
That is a critical error, migration was stopped.

Looking at the agent logs I see this.

Can't locate JSON/PP.pm in @INC (@INC contains: . /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8) at Dumper.pm line 19.
BEGIN failed--compilation aborted at Dumper.pm line 19.
Compilation failed in require at Transformer.pm line 7.
BEGIN failed--compilation aborted at Transformer.pm line 7.
Compilation failed in require at Agent.pm line 6.
BEGIN failed--compilation aborted at Agent.pm line 6.
Compilation failed in require at createDump.pl line 9.
BEGIN failed--compilation aborted at createDump.pl line 9.

 

[IgorG]

cd /home/someuser/

Do you use root account for performing migration?

 

[thinkingcap]

Im not logging in as root, no.

 

[IgorG]

I meant this one:

 

[thinkingcap]

No, client doesnt have root shell access from the looks of it.

 

[IgorG]

But you must use root account for performing the migration process.