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Parallels Plesk Panel 9.5.4 crashes browser - Both Firefox & IE

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by wazupbouy, Aug 21, 2012.

  1. wazupbouy

    wazupbouy Guest

    This is a brand new issue for me. I have an up-to-date version of Parallels Plesk Panel 9.5.4 and am using Firefox 14.0.1 and/or Internet Explorer 8.0.6001.18702. When I try to access my Plesk Panel, the browser will crash. In addition, if I access the Plesk "Server Default Page" because a document doesn't exist, it also crashes the browser.

    If I open Firefox Safe Mode, it runs OK, so I assume it has to do with an Add-on or Plugin.

    Anyone else having this issue?
  2. wazupbouy

    wazupbouy Guest

    It seems that msvcr90.dll is involved with this issue. Here is the info from the event log:

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 8/21/2012
    Time: 11:25:15 AM
    User: N/A
    Description: Faulting application firefox.exe, version, faulting module msvcr90.dll, version 9.0.30729.6161, fault address 0x0006ccd5.
  3. wazupbouy

    wazupbouy Guest

    Source of problem found...

    I found the actual source of the problem. It is the Norton Toolbar version 2012.5.5.11. If you disable this in either Firefox or Internet Explorer, then Plesk is just fine.

    Parallels should work with Norton to fix this issue since so many people are Norton users.
    Last edited by a moderator: Aug 21, 2012
  4. wazupbouy

    wazupbouy Guest

    Norton fixed this issue. Originally they said to run LiveUpdate and reboot, which I did to no avail. Even though all updates were done, it was still crashing. After about a day, they told me to run the LiveUpdate again and reboot. I did and it now works in IE, Fireofx, and Chrome.

    Great customer service Norton! This was all handled via Twitter! Awesome job! That is why I recommend and sell your products to my customers!

    Follow them @NortonSupport

    Follow me @completetech