Issue ParallelsHealthMonitor - Error while retriving value from counter memory

[Frank.P]

Parallels.Diagnostics.CounterSet - Error while retriving value from Counter "usedMemory-Mail" in set "service-Mail". Parallels.Diagnostics.PerformanceCounterException: Can't obtain counter "usedMemory-Mail" value. ---> System.Management.ManagementException: Consulta no válida
   en System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   en System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
   en Parallels.Diagnostics.Counters.ProcessPerfDataCollector.CalculatePerfData(UInt32[] pids, String counter)
   en Parallels.Diagnostics.Counters.ServiceResourceUsageCounter.get_Value()
   --- Fin del seguimiento de la pila de la excepción interna ---
   en Parallels.Diagnostics.Counters.ServiceResourceUsageCounter.get_Value()
   en Parallels.Diagnostics.CounterSet.OnTimerCallBack(Object state)

Parallels.Diagnostics.CounterSet - Error while retriving value from Counter "usedMemory-MySql" in set "service-MySql". Parallels.Diagnostics.PerformanceCounterException: Can't obtain counter "usedMemory-MySql" value. ---> System.Management.ManagementException: Consulta no válida 
   en System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   en System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
   en Parallels.Diagnostics.Counters.ProcessPerfDataCollector.CalculatePerfData(UInt32[] pids, String counter)
   en Parallels.Diagnostics.Counters.ServiceResourceUsageCounter.get_Value()
   --- Fin del seguimiento de la pila de la excepción interna ---
   en Parallels.Diagnostics.Counters.ServiceResourceUsageCounter.get_Value()
   en Parallels.Diagnostics.CounterSet.OnTimerCallBack(Object state)

Parallels.Diagnostics.CounterSet - Error while retriving value from Counter "usedMemory-Panel" in set "service-Panel". Parallels.Diagnostics.PerformanceCounterException: Can't obtain counter "usedMemory-Panel" value. ---> System.Management.ManagementException: Consulta no válida 
   en System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   en System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
   en Parallels.Diagnostics.Counters.ProcessPerfDataCollector.CalculatePerfData(UInt32[] pids, String counter)
   en Parallels.Diagnostics.Counters.ServiceResourceUsageCounter.get_Value()
   --- Fin del seguimiento de la pila de la excepción interna ---
   en Parallels.Diagnostics.Counters.ServiceResourceUsageCounter.get_Value()
   en Parallels.Diagnostics.CounterSet.OnTimerCallBack(Object state)

This is from clean setup. I uninstall and delete folder and install again and still error.

 

[Frank.P]

Parallels.Diagnostics.ObjectFactory - Counter set service-Panel has no valid counters references.

Parallels.Diagnostics.ObjectFactory - Counter set service-MySql has no valid counters references.

Parallels.Diagnostics.ObjectFactory - Counter set service-Mail has no valid counters references.


HealthMonitoring.log

2017-03-14 02:51:25,436 [42] WARN  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - <log4net.Error>Exception during StringFormat: La cadena de entrada no tiene el formato correcto. <format>Update to database {0} has failed [{2:HH:mm:ss:ffff}]. {1}</format><args>{disk-C.rrd, Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database "C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\disk-C.rrd":ERROR: C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\disk-C.rrd: illegal attempt to update using time 1489456285 when last update time is 1489456317 (minimum one second step)
, 00:00:00.0146766}</args></log4net.Error>
2017-03-14 02:51:25,436 [52] WARN  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - <log4net.Error>Exception during StringFormat: La cadena de entrada no tiene el formato correcto. <format>Update to database {0} has failed [{2:HH:mm:ss:ffff}]. {1}</format><args>{Conexión de área local.rrd, Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database "C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\Conexión de área local.rrd":ERROR: C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\Conexión de área local.rrd: illegal attempt to update using time 1489456285 when last update time is 1489456317 (minimum one second step)
, 00:00:00.0125026}</args></log4net.Error>
2017-03-14 02:51:25,452 [42] WARN  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - <log4net.Error>Exception during StringFormat: La cadena de entrada no tiene el formato correcto. <format>Update to database {0} has failed [{2:HH:mm:ss:ffff}]. {1}</format><args>{system.rrd, Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database "C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\system.rrd":ERROR: C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\system.rrd: illegal attempt to update using time 1489456285 when last update time is 1489456317 (minimum one second step)
, 00:00:00.0171856}</args></log4net.Error>
2017-03-14 02:51:25,452 [42] WARN  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - <log4net.Error>Exception during StringFormat: La cadena de entrada no tiene el formato correcto. <format>Update to database {0} has failed [{2:HH:mm:ss:ffff}]. {1}</format><args>{Teredo Tunneling Pseudo-Interface.rrd, Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database "C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\Teredo Tunneling Pseudo-Interface.rrd":ERROR: C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\Teredo Tunneling Pseudo-Interface.rrd: illegal attempt to update using time 1489456285 when last update time is 1489456317 (minimum one second step)
, 00:00:00.0161698}</args></log4net.Error>
2017-03-14 02:51:25,468 [42] WARN  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - <log4net.Error>Exception during StringFormat: La cadena de entrada no tiene el formato correcto. <format>Update to database {0} has failed [{2:HH:mm:ss:ffff}]. {1}</format><args>{cpu-1.rrd, Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database "C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\cpu-1.rrd":ERROR: C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\cpu-1.rrd: illegal attempt to update using time 1489456285 when last update time is 1489456317 (minimum one second step)
, 00:00:00.0176989}</args></log4net.Error>
2017-03-14 02:51:25,468 [42] WARN  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - <log4net.Error>Exception during StringFormat: La cadena de entrada no tiene el formato correcto. <format>Update to database {0} has failed [{2:HH:mm:ss:ffff}]. {1}</format><args>{memory.rrd, Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database "C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\memory.rrd":ERROR: C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\memory.rrd: illegal attempt to update using time 1489456285 when last update time is 1489456317 (minimum one second step)
, 00:00:00.0213523}</args></log4net.Error>


2017-03-15 00:31:55,376 [5] WARN  Parallels.Diagnostics.ObjectFactory [(null)] - Counter set service-Panel has no valid counters references.
2017-03-15 00:31:55,376 [5] INFO  Parallels.Diagnostics.PerformanceMonitor [(null)] - Initialized.
2017-03-15 00:31:55,376 [5] INFO  Parallels.Diagnostics.PerformanceMonitor [(null)] - Starting ...
2017-03-15 00:31:55,376 [5] INFO  Parallels.Diagnostics.PerformanceMonitor [(null)] - Started

2017-03-13 00:39:55,836 [4] INFO  Parallels.Diagnostics.HealthMonitoringService [(null)] - Starting...
2017-03-13 00:39:55,867 [4] INFO  Parallels.Diagnostics.HealthMonitoringService [(null)] - Started.
2017-03-13 00:39:55,992 [5] INFO  Parallels.Diagnostics.PerformanceMonitor [(null)] - Intializing configuration ...
2017-03-13 00:39:56,008 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Initializing provider
2017-03-13 00:39:56,102 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Verifying RRD databases...
2017-03-13 00:39:56,102 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\cpu-0.rrd already exist.
2017-03-13 00:39:56,117 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\cpu-1.rrd already exist.
2017-03-13 00:39:56,117 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\cpu-2.rrd already exist.
2017-03-13 00:39:56,117 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\cpu-3.rrd already exist.
2017-03-13 00:39:56,117 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\memory.rrd already exist.
2017-03-13 00:39:56,117 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\disk-C.rrd already exist.
2017-03-13 00:39:56,117 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\Conexión de área local.rrd already exist.
2017-03-13 00:39:56,117 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\6TO4 Adapter.rrd already exist.
2017-03-13 00:39:56,117 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\Teredo Tunneling Pseudo-Interface.rrd already exist.
2017-03-13 00:39:56,117 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\system.rrd already exist.
2017-03-13 00:39:56,117 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\service-Web.rrd already exist.
2017-03-13 00:39:56,117 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\service-Mail.rrd already exist.
2017-03-13 00:39:56,117 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\service-MySql.rrd already exist.
2017-03-13 00:39:56,117 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\service-Panel.rrd already exist.
2017-03-13 00:39:56,117 [5] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Initialization completed
2017-03-13 00:39:56,117 [7] INFO  Parallels.Diagnostics.RRD.RrdStorageProvider [(null)] - Database creation completed.

 

[IgorG]

Try to repair (not reinstall) health-monitoring package. (Red is just example, find correct location on your server):

1. Go to the location "C:\95f35295c54cf184ebc77a4d7900b7ad\parallels\PANEL-WIN_xxxxxx\dist-msi-Microsoft-200x-i386"
2. search for "health-monitoring" and right click on that.
3. Select "repair" option.
4. It will ask for server reboot.
5. Reboot the server.

 

[Frank.P]

Try to repair (not reinstall) health-monitoring package. (Red is just example, find correct location on your server):

1. Go to the location "C:\95f35295c54cf184ebc77a4d7900b7ad\parallels\PANEL-WIN_xxxxxx\dist-msi-Microsoft-200x-i386"
2. search for "health-monitoring" and right click on that.
3. Select "repair" option.
4. It will ask for server reboot.
5. Reboot the server.

The health-monitoring.msi said : Reinstallation operation is forbbiden

 

[IgorG]

The health-monitoring.msi said : Reinstallation operation is forbbiden

I hope that you run it as Windows administrator?

 

[Frank.P]

I hope that you run it as Windows administrator?