Issue Permission issues after file restoration

[Dmytro]

Server operating system version

CloudLinux 8.10 (Vladimir Aksyonov)

Plesk version and microupdate number

Plesk Obsidian 18.0.73 #3 Web Host Edition

Hi.
So here is simple task - restore website folder. Every time after restoration I have to fix owner, sometimes permissions, because website returns 403 error
As you can see on screenshot, folder with symbol ! in the end - it's a renamed website folder
And hte same without the symbol - it's restored version of that folder


Root folder of the website called "public" for me, because my panel.ini hase this setting:

[domainManagement]
docroot = "<domain>/public"

And the same problem with owner/permissions .

Also if I try to run "plesk repair fs c********ka.com" I'm getting:

Checking virtual hosts' file system ................................. [OK]


Error messages: 0; Warnings: 0; Errors resolved: 0

So to make website work I'm changing owner like this:

[root@panel]# chown someuser:psaserv /var/www/vhosts/xx.com/xxxka.com/public/
[root@panel]# chown someuser:psaserv /var/www/vhosts/xx.com/xxxka.com/

 

[Sebahat.hadzhi]

Hi, @Dmytro . Are you using system backups or a different backup solution please? I attempted to replicate the issue by performing a full system restore, subscription, sites, and files of domains restores but in each case the example.com folder and the public subfolder remain with intact user:group ownership.

 

[Bitpalast]

Was it a website restore or did you select single files or directories?

 

[Dmytro]

I’m using system backup and as “root” I try to restore only “domain files” of some clients website and then I choose in popup with subscription files tree the folder with website’s name located in the root directory of subscription

 

[Bitpalast]

This might be the cause. The question is whether it is expected that file ownership is restored when only single files are extracted. Bug or not?

 

[Dmytro]

I expect that tool “restore from backup” is the all-in-one tool that should restore exact state of restored “object/item” for some date/time
But any way, I can ignore (but I won’t) this issue if “plesk repair fs host.com” could fix owner/permission, but this tool shows no errors

 

[Bitpalast]

It does not show errors, because there are none. The bug seems to be that a restore of files or directories restores them with pcacln group, not psaserv group where required. That should be investigated by Plesk.

 

[Sebahat.hadzhi]

I am still unable to replicate the behavior on a test server with CloudLinux 8.10. Just to summarize what I tried:

1. Edited panel.ini with:

[domainManagement]
docroot = "<domain>/public"

2. Created a customer with a subscription and couple of addon domains. (Added some files under one of the domains)
3. Created a full server backup from Tools & Settings > Backup Manager.
4. Restored the backup with the admin user > Selected objects > Files of domains > Subscription example.com > folder of testdomain.com

Please do let me know if I am missing something. If not, it might be better for the case to be reviewed by our support team with direct server access.