PHP Fatal error: Class 'vz' not found in

[Taimon]

Hello

I have reboot the system and I have follow messing when i will open the plesk panel:
ERROR: Class 'vz' not found (Manager.php:142)

What can I do?

When I make /usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair

Then I become follow messing from log /var/log/plesk/install/plesk_12.0.18_repair.log, see the attachment.

Thanks for your help.

 

[UFHH01]

Hi Taimon,

please see the following KB - article and try to solve your issue with the provided "vz.php" - attachment:

login to Plesk is not possible from some computers ( KB - article 125 192 )
​

As you can read in the KB - article, the issue might be caused by a software bug ( #PPPM-2678 ) and should be fixed in a future update.

 

[Taimon]

Hi Taimon,

please see the following KB - article and try to solve your issue with the provided "vz.php" - attachment:

login to Plesk is not possible from some computers ( KB - article 125 192 )
​

As you can read in the KB - article, the issue might be caused by a software bug ( #PPPM-2678 ) and should be fixed in a future update.

Hi

Thank you for our help.
I cant't copy the file in /usr/local/psa/admin/plib.
I'm the root.....

Thanks

 

[UFHH01]

Hi Taimon,

the description "I cant't copy the file in /usr/local/psa/admin/plib." is not very helpfull, because I don't know what you did, what error you got, or what difficulties you have.

Example:

cd /root
mkdir plesk-updates-temp
cd plesk-updates-temp
wget http://kb.sp.parallels.com/Attachments/kcs-48275/vz.php
cp -f vz.php /usr/local/psa/admin/plib/vz.php

If you experience issues, please describe your issue ( what did you do - what went wrong - ... ) and include possible error messages to investigate your issue.

 

[Taimon]

Hi Taimon,

the description "I cant't copy the file in /usr/local/psa/admin/plib." is not very helpfull, because I don't know what you did, what error you got, or what difficulties you have.

Example:

cd /root
mkdir plesk-updates-temp
cd plesk-updates-temp
wget http://kb.sp.parallels.com/Attachments/kcs-48275/vz.php
cp -f vz.php /usr/local/psa/admin/plib/vz.php

If you experience issues, please describe your issue ( what did you do - what went wrong - ... ) and include possible error messages to investigate your issue.

Hi

Sorry for my mistake.
The messing is in german so that hi not post that:
cp: auf â/usr/local/psa/admin/plib/vz.phpâ konnte nicht zugegriffen werden: Eingabe-/Ausgabefehler
in English:
cp: auf â/usr/local/psa/admin/plib/vz.phpâ could not be accessed: Input / output error

I have change the right of the directory but I can copy the file.

Thanks four your help!

 

[UFHH01]

Hi Taimon,

could you please give as well a feedback, if the suggestion from the KB - article worked for you, to solve your issue? You have as well the choice to "like" a post here in the forums, if the answer suits your needs.

 

[Taimon]

Hi Taimon,

could you please give as well a feedback, if the suggestion from the KB - article worked for you, to solve your issue? You have as well the choice to "like" a post here in the forums, if the answer suits your needs.

Hi

I can not copy the file I become the messing that I have not the accessed.
When it running I'll give you a feedback.

 

[Taimon]

Hi Taimon,

could you please give as well a feedback, if the suggestion from the KB - article worked for you, to solve your issue? You have as well the choice to "like" a post here in the forums, if the answer suits your needs.

I send you the Logfile.
I hope you can help my.

 

[UFHH01]

Hi Taimon,

first, please enable debug modus as described in the following KB - article:

How to enable/disable debug logging in Parallels Plesk Panel 11.5 and up? ( KB - article 120 101 )
​

Afterwards, please execute the command:

/usr/lib64/plesk-9.0/remote_mail_restore/mail_outgoing_restore

... and post the results of the output here in the thread.
​

Could you please explain what you did BEFORE you restarted your system, as described in your first post? Why did you restart your server? Did you experience issues/problems before your server restart?

 

[Taimon]

Hi Taimon,

first, please enable debug modus as described in the following KB - article:

How to enable/disable debug logging in Parallels Plesk Panel 11.5 and up? ( KB - article 120 101 )
​

Afterwards, please execute the command:

/usr/lib64/plesk-9.0/remote_mail_restore/mail_outgoing_restore

... and post the results of the output here in the thread.
​

Could you please explain what you did BEFORE you restarted your system, as described in your first post? Why did you restart your server? Did you experience issues/problems before your server restart?

Hi

One of the sites was not running and the sever was extreme slow.
The traffic was low, so that I restart the server.

Her I send you the report:
PHP Warning: include_once(vz.php): failed to open stream: No such file or direct ory; File: /usr/local/psa/admin/plib/Loader.php, Line: 97

Exception: PHP Warning: include_once(vz.php): failed to open stream: No such fil e or directory; File: /usr/local/psa/admin/plib/Loader.php, Line: 97

file: /usr/local/psa/admin/plib/Smb/Exception/Syntax.php
line: 56
code: 0
trace: #0 /usr/local/psa/admin/plib/Loader.php(97): Smb_Exception_Syntax::handle Error(2, 'include_once(vz...', '/usr/local/psa/...', 97, Array)
#1 /usr/local/psa/admin/plib/Loader.php(97): Loader::loadClass()
#2 /usr/local/psa/admin/plib/Loader.php(37): Loader::loadClass('vz')
#3 [internal function]: Loader::autoload('vz')
#4 /usr/local/psa/admin/plib/Locale/Manager.php(142): spl_autoload_call('vz')
#5 /usr/local/psa/admin/plib/Locale/Manager.php(79): Locale_Manager::getCodes(fa lse, true)
#6 /usr/local/psa/admin/plib/Session/Ctx/Panel.php(59): Locale_Manager::exists(' de-DE')
#7 /usr/local/psa/admin/plib/Session/Ctx/Namespace.php(21): Plesk\Session\Ctx_Pa nel->_getDefault('locale')
#8 /usr/local/psa/admin/plib/CommonPanel/Translate.php(102): Plesk\Session\Ctx_N amespace->__get('locale')
#9 /usr/local/psa/admin/plib/CommonPanel/Translate.php(83): CommonPanel_Translat e->_init()
#10 /usr/local/psa/admin/plib/CommonPanel/Translate.php(315): CommonPanel_Transl ate->__construct('')
#11 /usr/local/psa/admin/plib/CommonPanel/Application/Abstract.php(127): CommonP anel_Translate::getTranslate()
#12 /usr/local/psa/admin/plib/CommonPanel/Application/Abstract.php(39): CommonPa nel_Application_Abstract->_initTranslate()
#13 /usr/local/psa/admin/plib/CommonPanel/Application/Abstract.php(18): CommonPa nel_Application_Abstract->run()
#14 /usr/local/psa/admin/plib/api-common/AbstractCu.php(1479): CommonPanel_Appli cation_Abstract::init()
#15 /usr/local/psa/admin/plib/api-cli/CliUtilityRunner.php(21): AbstractCu::init CLI()
#16 /usr/local/psa/admin/plib/api-cli/CliUtilityRunner.php(61): CliUtilityRunner ->run()
#17 /usr/lib64/plesk-9.0/remote_mail_restore/mail_outgoing_restore(4): require_o nce('/usr/local/psa/...')
#18 {main}

PHP Warning: include_once(): Failed opening 'vz.php' for inclusion (include_path ='/usr/local/psa/admin/plib:/usr/local/psa/admin/externals'); File: /usr/local/p sa/admin/plib/Loader.php, Line: 97

Exception: PHP Warning: include_once(): Failed opening 'vz.php' for inclusion (i nclude_path='/usr/local/psa/admin/plib:/usr/local/psa/admin/externals'); File: / usr/local/psa/admin/plib/Loader.php, Line: 97

file: /usr/local/psa/admin/plib/Smb/Exception/Syntax.php
line: 56
code: 0
trace: #0 /usr/local/psa/admin/plib/Loader.php(97): Smb_Exception_Syntax::handle Error(2, 'include_once():...', '/usr/local/psa/...', 97, Array)
#1 /usr/local/psa/admin/plib/Loader.php(97): Loader::loadClass()
#2 /usr/local/psa/admin/plib/Loader.php(37): Loader::loadClass('vz')
#3 [internal function]: Loader::autoload('vz')
#4 /usr/local/psa/admin/plib/Locale/Manager.php(142): spl_autoload_call('vz')
#5 /usr/local/psa/admin/plib/Locale/Manager.php(79): Locale_Manager::getCodes(fa lse, true)
#6 /usr/local/psa/admin/plib/Session/Ctx/Panel.php(59): Locale_Manager::exists(' de-DE')
#7 /usr/local/psa/admin/plib/Session/Ctx/Namespace.php(21): Plesk\Session\Ctx_Pa nel->_getDefault('locale')
#8 /usr/local/psa/admin/plib/CommonPanel/Translate.php(102): Plesk\Session\Ctx_N amespace->__get('locale')
#9 /usr/local/psa/admin/plib/CommonPanel/Translate.php(83): CommonPanel_Translat e->_init()
#10 /usr/local/psa/admin/plib/CommonPanel/Translate.php(315): CommonPanel_Transl ate->__construct('')
#11 /usr/local/psa/admin/plib/CommonPanel/Application/Abstract.php(127): CommonP anel_Translate::getTranslate()
#12 /usr/local/psa/admin/plib/CommonPanel/Application/Abstract.php(39): CommonPa nel_Application_Abstract->_initTranslate()
#13 /usr/local/psa/admin/plib/CommonPanel/Application/Abstract.php(18): CommonPa nel_Application_Abstract->run()
#14 /usr/local/psa/admin/plib/api-common/AbstractCu.php(1479): CommonPanel_Appli cation_Abstract::init()
#15 /usr/local/psa/admin/plib/api-cli/CliUtilityRunner.php(21): AbstractCu::init CLI()
#16 /usr/local/psa/admin/plib/api-cli/CliUtilityRunner.php(61): CliUtilityRunner ->run()
#17 /usr/lib64/plesk-9.0/remote_mail_restore/mail_outgoing_restore(4): require_o nce('/usr/local/psa/...')
#18 {main}

PHP Fatal error: Class 'vz' not found in /usr/local/psa/admin/plib/Locale/Manag er.php on line 142

 

[UFHH01]

Hi Taimon,

please locate your current "vz.php" - file with: "locate vz.php" .
Afterwards, please use again the suggestion as above, to copy the downloaded vz.php - file from the KB - article to the destination, that you got from the output of your locate - command.

cp -f /root/plesk-updates-temp/vz.php /usr/local/psa/admin/plib/vz.php
​

Please make as well sure, that your Plesk version is up-to-date and has the latest patches installed:

/usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

​

As next step, please retry the command:

/usr/lib64/plesk-9.0/remote_mail_restore/mail_outgoing_restore​

and if there are no errors, please use the bootstrapper - repair again to verify that there are no errors left:

/usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair

​

Please ensure, that you are logged in as "root", when you follow the suggestions!

 

[Taimon]

Hi Taimon,

please locate your current "vz.php" - file with: "locate vz.php" .
Afterwards, please use again the suggestion as above, to copy the downloaded vz.php - file from the KB - article to the destination, that you got from the output of your locate - command.

cp -f /root/plesk-updates-temp/vz.php /usr/local/psa/admin/plib/vz.php
​

Please make as well sure, that your Plesk version is up-to-date and has the latest patches installed:

/usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

​

As next step, please retry the command:

/usr/lib64/plesk-9.0/remote_mail_restore/mail_outgoing_restore​

and if there are no errors, please use the bootstrapper - repair again to verify that there are no errors left:

/usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair

​

Please ensure, that you are logged in as "root", when you follow the suggestions!

Many Thanks but, unfortunately, despite root have no authority, something I've never had.
I can't do the first step, have you a idea?

 

[UFHH01]

Hi Taimon,

you might have set an alias definition for "cp" ( maybe in bashrc ), which could prevent the "normal" command cp being executed. Can you at least confirm, that the folder "/usr/local/psa/admin/plib/" exists? And could you please post the output of "locate vz.php" from your command line?

You could as well consider opening a support ticket, so that experienced administrators have a look on your server and solve the issue(s). => Odin / Parallels - Support

 

[Taimon]

Hi Taimon,

you might have set an alias definition for "cp" ( maybe in bashrc ), which could prevent the "normal" command cp being executed. Can you at least confirm, that the folder "/usr/local/psa/admin/plib/" exists? And could you please post the output of "locate vz.php" from your command line?

You could as well consider opening a support ticket, so that experienced administrators have a look on your server and solve the issue(s). => Odin / Parallels - Support

Hi

I have found the problem. my hard drive is corrupted, so I must reinstall the plesk on a new hard drive.
Thank you for our help.