Issue php-fpm service unavailable

[burnley]

Hi, don't want to sound too pushy, but has anyone from Plesk dev looked at this issue lately?
Forwarded to devs - php-fpm service unavailable after domain removed from Plesk
It's quite serious, when it replicates it takes down all the sites using the affected php-fpm handler. Thanks.

 

[IgorG]

The developers insist that you contact the technical support team. Only they have the right to work on client servers. After investigation, experienced supporters will send a report to the developers, if necessary.

 

[burnley]

Thanks Igor, but that doesn't sound right. Why do they need access to our servers? I thought I've given a reliable method to reproduce the problem, is there anything I might have missed in my report? Can't the devs replicate the bug themselves?

 

[IgorG]

Ok. I talked to the developer and he said that he would check what could be done when he had free time.