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Issue php-fpm service unavailable

The developers insist that you contact the technical support team. Only they have the right to work on client servers. After investigation, experienced supporters will send a report to the developers, if necessary.
 
Thanks Igor, but that doesn't sound right. Why do they need access to our servers? I thought I've given a reliable method to reproduce the problem, is there anything I might have missed in my report? Can't the devs replicate the bug themselves?
 
Ok. I talked to the developer and he said that he would check what could be done when he had free time.
 
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