Forwarded to devs PHP info page from webspace control panel frequently unavailable

[Bitpalast]

User name: Peter Debik

TITLE

PHP info page from webspace control panel frequently unavailable

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Obisidian latest MU, CentOS 7.8

PROBLEM DESCRIPTION

When the PHP info link is clicked, the system responds that it cannot find the PHP configuration. But the configuration is present. Restarting PHP-FPM or the web server or re-saving the configuration as the FAQ article advises does not solve the issue. PHP is fully functioning.

This had previously worked, it must have stopped working on one of the latest MUs.

STEPS TO REPRODUCE

Create a new subscription, then change the PHP version to any other installed PHP-FPM. Then click the phpinfo link.

ACTUAL RESULT

Error shown that the configuration cannot be found.

EXPECTED RESULT

display phpinfo page

ANY ADDITIONAL INFORMATION



YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[dfrolov]

Hello Peter,
Unfortunately, we could not reproduce issue in our demo server. We used latest Plesk Obsidian:

OS

CentOS Linux 7.8.2003 (Core)

Product

Plesk Obsidian

Version 18.0.27 Update #1, last updated on June 2, 2020 12:45 AM

For continuing problem investigation, could you please provide us with additional info about:
* Plesk version
* PHP in such case continue working?
* Check please panel.log for any errors
* Newly created subscription used default service plan? Which settings/permissions it is contains?
* Which PHP versions installed/used on server?