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Please help with domain.com/webmail access

Discussion in 'Plesk for Windows - 8.x and Older' started by cbtrussell, Dec 17, 2004.

  1. cbtrussell

    cbtrussell Guest

    Hi all,

    New to Plesk on Windows. Still bumping into the furniture a bit.

    Here's where I'm at so far:

    I've upgraded MailEnable Std to MailEnable Pro. After much head banging I finally got the MEPro webmail to work on the main server IP:


    However, I am unable to access webmail via the virtual domains:




    I'm sure this is an easy fix but I don't know how to implement a global redirect for the virtual domains...?

    At this point things may be FUBAR. Is IIS > localhost > web sites > webmail (default) supposed to be listening on port 8425? If I attempt to go to


    instead of a redirect I get prompted for a Windows login credential. The IME_USER credential doesn't work.

    Please help!

    Thank you!

  2. Scissor

    Scissor Guest

    I May have the same problem.

    I have not done anything interesting like upgrading, but instead have an 'out of the box' install that prompts me with a windows login when I type


    (try it an see if that's what you're seeing.)

    I contacted plesk support and this is what thay said:

    Now I have yet to try this as it doesn't seem quite right...
    If I change the IUSR_<machine-name> password, won't all access to my website be hosed?

    Try this fix at you own risk, but I would really like to get a confirmation from plesk support staff.

  3. cbtrussell

    cbtrussell Guest

    Thanks for the reply.

    I dont know, that sounds risky. I don't want to try it yet since I wouldn't know how to fix it if everything went south.

    I've sent in a ticket with my details, I'll post back here once I get a reply. If you get brave enough to try it, let me know how it goes :)

  4. cviviani

    cviviani Guest

    I had also problems with the method published before me.
    Like :

    1. go to Computer Management -> Local Users and Groups
    2. set password to user account IME_USER
    3. go to IIS Manager
    4. select site "webmail(default)"........................

    do not use this method > webmail will not then any longer work

    I have some time used to find out as one updates to Enable pro

    I have an installation-upgrade guidance written with screnshot under
    it is several times tested

    for a feedback, information or suggestion -please use the following link:
  5. cbtrussell

    cbtrussell Guest

    Re: I May have the same problem.

    Well lacking any other alternatives, I got the same reply from Plesk support so I tried it to no avail. It didn't fix the problem.

    The original problem was a user issue. I am still confused as to which anonymous user is supposed to be associated with webmail(default), webmail(default)(pool), etc, but since it works on the main domain, I have to assume it's OK now. For the record, I uninstalled MEPro and reinstalled it again.

    Now I believe the only issue I have is that the global webmail.virtdomain.com redirect is not working. Does anyone know how to make that work?

    I'm going to post a new thread with that question.


  6. AbsolutelyFreeW

    AbsolutelyFreeW Guest

    oops wrote a reply, but too soon.. seems like its the same behaviour here

    webmail worked for us not ong ago.. hmmm

    ok, so now al three web sites using the internet guest account is having problems.. easiest is to go to plesk default site. if you get a login instead then you got problem...

    at this point it seems exactly as described by the support, the guest account cannot login and I don't dare change anything..
  7. AbsolutelyFreeW

    AbsolutelyFreeW Guest

    scissor, could you please ask support what other services depend on the IIS guest account? If I change the password for it, at least the default plesk site, the mssql site, and the webmail site all will be affected. Is there anything else that should be thought of, if changing password for that user?

    ok, one way to check that you are getting this prompt because of wrong guest user password is to login with a FTP user credential. if it works, and the IIS is set to use anonymous login with the build in guest account, thre is a missmatch between the user password and the one given by plesk to the iis system.

    thanx scissor for pasting this. I stil don't dare to change it without knowing what other things that may be affected..
  8. Scissor

    Scissor Guest

    I'm still waiting to hear back from plesk support, however...

    I was going through the MailEnable Diagnostics and found this:

    Web Application Configuration Test

    The following table outlines the configuration status for WebMail and Web Admin.

    Test Detail Test Data Test Response Status
    WebMail Virtual Directory WebMail does not appear to be correctly configured as a Virtual Directory under IIS. Please see MailEnable Professional Edition. - Warn

    WebAdmin Virtual Directory WebAdmin does not appear to be correctly configured as a Virtual Directory under IIS. Please see MailEnable Professional Edition. - Warn

    IIS Security Settings IIS Security Lock Down Test (URLSCAN may inhibit some web applications). URLSCAN does not appear to be active on this server. - Pass
  9. AbsolutelyFreeW

    AbsolutelyFreeW Guest

  10. cbtrussell

    cbtrussell Guest

    Re: Re: I May have the same problem.

    Believe it or not, EV1 support fixed it on the first try. I asked them how they did it so I could post it here, but they just closed the ticket without a response.

  11. cviviani

    cviviani Guest

    you have your server killed with wrong manipulations.
    make a Pleskbackup und install the server new.
    only on a clean ground can be further built. that applies to electronics as also for the software.

    look me howto's
    Install a clean server

    Install MailEnable Pro

    Restore plesk backup file
    sorry, I understand the reaction of the supporters.

    I wish you a happe new year and a lucky new install
  12. AbsolutelyFreeW

    AbsolutelyFreeW Guest

    I'm surprised EV1 support can fix anything..

    they can actually be dangerous..