Plesk 10.3.1. backup error

[Smartnet]

Hi Igor.
Trying to backub a reseller, backup failed with the followin error:-------------- Start print backup log hire --------------
<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2012-06-13-095701.401/migration.result">
<message id="3546986a-5fe5-4b51-82cc-108db6735887" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="6285824d-2509-4f03-8c1d-5dd220b8f8a9" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli:arseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at / usr/local/psa/admin/bin/plesk_agent_manager line 1126
main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2012-06-13-095701.401') c alled at /usr/local/psa/admin/bin/plesk_agent_manager line 661
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 405
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x8a0fbe0)', 'HASH(0x8a0f940)') called at /usr/local/psa/admin/bin/plesk_agent_ma nager line 670
main:erform('verbose', 3, 'owner-type', 'server', 'resellers-name', 'ARRAY(0x847e3 a8)', 'split-size', 'undef', 'session-path', ...) called at /usr/local/psa/admin/bin/plesk_agent_man ager line 1200
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x847db44)', 'HASH(0x927e778)') called at /usr/local/psa/admin/bin/plesk_agent_ma nager line 1209
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1211.
</description>
</message>
<message id="3823d515-27cc-4fed-8c7f-3fff2c7a825e" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
<message id="f1a3c58c-2476-46b2-840e-673026e94ef8" severity="error" code="MissingResellers">
<description>The following resellers were not found on the host: AlKatsaros</description>
</message>
</execution-result>
-------------- End print backup log hire --
Any idea?

 

[IgorG]

<description>The following resellers were not found on the host: AlKatsaros</description>

Are you sure that this reseller account is really exists and works correctly?

 

[Smartnet]

Yes, the account exists and works correctly.