Plesk 10.3 Performance issues with backupjobs

[kaizer]

After migrating to Plesk 10.3 on Debian 6, the server performance is slow (or sometimes unavailable) during a backup job. This cause the whole server to be unavailable, and that is not good.

I started a backup for a large domain, and the whole server is unavailable. No users can access their websites, and I can not access Plesk webadmin.

This is horrible. See enclosed screenshot when running "top -i" command during a backup job.

 

[Dejavu]

I have the same problem. any idea how to fix it?

for the moment we have the backup disable, we have a project with 3Gb and when the backup start, he whole server is unavailable.

 

[kaizer]

Actually, there is no point of posting suggestions of bugs here in this forum, because they won't listen to you anyway.

Here is what Igor wrote to me regarding a problem, which I suspect is a bug:

"Sorry, but you should prove that you have found a bug, instead of we should find it on your server. Otherwise it looks like request for free support. Prove to us that you have found a bug and if you can't - contact support team. If they really find there a bug - they will send bugreport to developers and you will be refunded for support. I think that it is correct workflow." - See thread: http://forum.parallels.com/showthread.php?t=113100

Isn't it funny that the customer have to prove when we suspect a bug in the software. Well, it isn't my job to spend lots of time investigating a complex system.

Ignorance is bliss!!!

 

[IgorG]

I hope very much that you will understand me. It is a forum, a place for discussions. It not a support helpdesk because we can't login on your server and investigate problem there. Only Support Team can do it. And if they really find a bug, they send bugreport to developers. At a forum I send bugreports to developers too but only when you collect necessary details for us because I can't login to you on the server and collect it by myself. I don't work in technical support and I have no rights to login on your server.
Special template has been specially published for this purpose.
It is a forum, and anybody to anybody is obliged nothing here. But we help how we can within the limits of forum format and many people are grateful to us for it.
I hope, now you have understood me better.

 

[105547111]

There has been a vast 10 fold improvement with support here on the forums.

Previously absolutely nothing at all was acted upon here. You might get some ideas or perhaps a solution from another that paid for a support ticket.

Policy was always pay for a support ticket. If the bug is proven to be in plesk, at the end you could get a refund.

Over the last year, there has been free support offered here, mostly with IgorG (another few parallels people as well).

Things have improved and progressed a lot and it's a very positive step forward.

Now have you in your backup settings:

Tools and Utilities / Backup Manager

Suspend domains until backup task is completed is not selected?



Settings / Backup Settings

Run scheduled backup processes with low priority is selected?

 

[kaizer]

This issue have now been reported, and the ticket ID is: 1202423
So I will update you guys when the case is closed.

 

[IgorG]

I will monitor this ticket too. Now ticket in progress and I hope that reason will be found fastly.