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Plesk 10.3 Performance issues with backupjobs

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by kaizer, Aug 23, 2011.

  1. kaizer

    kaizer Guest

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    After migrating to Plesk 10.3 on Debian 6, the server performance is slow (or sometimes unavailable) during a backup job. This cause the whole server to be unavailable, and that is not good.

    I started a backup for a large domain, and the whole server is unavailable. No users can access their websites, and I can not access Plesk webadmin.

    This is horrible. See enclosed screenshot when running "top -i" command during a backup job.
     

    Attached Files:

  2. Dejavu

    Dejavu Guest

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    I have the same problem. any idea how to fix it?

    for the moment we have the backup disable, we have a project with 3Gb and when the backup start, he whole server is unavailable.
     
  3. kaizer

    kaizer Guest

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    Actually, there is no point of posting suggestions of bugs here in this forum, because they won't listen to you anyway.

    Here is what Igor wrote to me regarding a problem, which I suspect is a bug:

    "Sorry, but you should prove that you have found a bug, instead of we should find it on your server. Otherwise it looks like request for free support. Prove to us that you have found a bug and if you can't - contact support team. If they really find there a bug - they will send bugreport to developers and you will be refunded for support. I think that it is correct workflow." - See thread: http://forum.parallels.com/showthread.php?t=113100

    Isn't it funny that the customer have to prove when we suspect a bug in the software. Well, it isn't my job to spend lots of time investigating a complex system.

    Ignorance is bliss!!!
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    I hope very much that you will understand me. It is a forum, a place for discussions. It not a support helpdesk because we can't login on your server and investigate problem there. Only Support Team can do it. And if they really find a bug, they send bugreport to developers. At a forum I send bugreports to developers too but only when you collect necessary details for us because I can't login to you on the server and collect it by myself. I don't work in technical support and I have no rights to login on your server.
    Special template has been specially published for this purpose.
    It is a forum, and anybody to anybody is obliged nothing here. But we help how we can within the limits of forum format and many people are grateful to us for it.
    I hope, now you have understood me better.
     
  5. 105547111

    105547111 Silver Pleskian

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    There has been a vast 10 fold improvement with support here on the forums.

    Previously absolutely nothing at all was acted upon here. You might get some ideas or perhaps a solution from another that paid for a support ticket.

    Policy was always pay for a support ticket. If the bug is proven to be in plesk, at the end you could get a refund.

    Over the last year, there has been free support offered here, mostly with IgorG (another few parallels people as well).

    Things have improved and progressed a lot and it's a very positive step forward.

    Now have you in your backup settings:

    Tools and Utilities / Backup Manager

    Suspend domains until backup task is completed is not selected?



    Settings / Backup Settings

    Run scheduled backup processes with low priority is selected?
     
    Last edited: Sep 1, 2011
  6. kaizer

    kaizer Guest

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    This issue have now been reported, and the ticket ID is: 1202423
    So I will update you guys when the case is closed.
     
  7. IgorG

    IgorG Forums Analyst Staff Member

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    I will monitor this ticket too. Now ticket in progress and I hope that reason will be found fastly.
     
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