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Plesk 10.4.4 Backups not possible

K

kingwolf

Guest
---------------------------------------------------------------
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
Plesk 10.4.4 MU32, Ubuntu 10.04 LTS 64bit 2.6.32-41-server #89-Ubuntu

PROBLEM DESCRIPTION
Unable to Backup my Server

STEPS TO REPRODUCE
/usr/local/psa/bin/pleskbackup server --verbose -debug
(Plesk-Panel started Backup Task have same reaction)

ACTUAL RESULT
Unable to create dump

EXPECTED RESULT
valid Backup ;o)

ANY ADDITIONAL INFORMATION
some logfiles attached below.
I have two root-servers with the same errors. Same Config, versions etc...
both have this error. I have nothing changed on these two systems since weeks only Linux Updates and Plesk MU.
--------------------------------------------------------------




Code: 
Screen:

-------------- Start print backup log hire --------------
<?xml version="1.0" encoding="UTF-8"?>
  <execution-result status="error" log-location="/opt/psa/PMM/sessions/2012-05-28-185657.945/migration.result">
    <object name="xxxxxxx" type="client">
      <object name="xxxxxxxx.de" type="domain">
        <object name="xxxxxxxx.de" type="hosting">
          <message id="366c2de5-2b2c-40e1-8092-84d9d4a7b65f" severity="error" code="CheckDump">
            <description>Unable to check dump: Could not check dump. Invalid xml response:
 at /opt/psa/PMM/agents/PleskX/PmmCli.pm line 177
        PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /opt/psa/admin/bin/plesk_agent_manager line 1143
        main::checkDump('/var/lib/psa/dumps', '', '/opt/psa/PMM/sessions/2012-05-28-185657.945') called at /opt/psa/admin/bin/plesk_agent_manager line 670
        main::__ANON__() called at /usr/share/perl5/Error.pm line 416
        eval {...} called at /usr/share/perl5/Error.pm line 408
        Error::subs::try('CODE(0x37cd200)', 'HASH(0x37cd7d0)') called at /opt/psa/admin/bin/plesk_agent_manager line 679
        main::perform('verbose', 1, 'owner-type', 'server', 'split-size', undef, 'session-path', '/opt/psa/PMM/sessions/2012-05-28-185657.945', 'description', ...) called at /opt/psa/admin/bin/plesk_agent_manager line 1217
        main::__ANON__() called at /usr/share/perl5/Error.pm line 409
        eval {...} called at /usr/share/perl5/Error.pm line 408
        Error::subs::try('CODE(0x24a6278)', 'HASH(0x24a6350)') called at /opt/psa/admin/bin/plesk_agent_manager line 1226
        main::main() called at /opt/psa/admin/bin/plesk_agent_manager line 1228.
</description>
          </message>
          <message id="283e8ad6-68b0-48bc-8749-55076efdaa9c" severity="error" code="fatal">
            <description>Unable to create dump</description>
          </message>
        </object>
      </object>
    </object>
  </execution-result>
-------------- End print backup log hire --------------

You can view additional information in the log file located in /opt/psa/PMM/sessions/2012-05-28-185657.945 directory. This directory will be removed automatically after 30 days

Runtime error: The backup failed with errors!


DUMP_TMP_D is set to:
"/var/tmp" (no whitespace at the end)
 

Attachments

  • Serverlogs.zip
    3.4 KB · Views: 2
Last edited by a moderator:
Same problem...

I have the same Problem.
Is there a solution?

Parallels Support PLEASE HELP!!!

Code: 
<?xml version="1.0" encoding="UTF-8"?>
  <execution-result status="error" log-location="/opt/psa/PMM/sessions/2012-05-30-030102.419/migration.result">
    <object name="xxxxxxx.org" type="domain">
      <object name="xxxxxxx.org" type="hosting">
        <message id="e329bfff-c10e-42d5-878e-ac1a6654ae22" severity="error" code="fatal">
          <description>Runtime error</description>
        </message>
        <message id="18a00b04-03f9-4149-853a-8b56dbe0afb7" severity="error" code="CheckDump">
          <description>Unable to check dump: Could not check dump. Invalid xml response:  
 at /opt/psa/PMM/agents/PleskX/PmmCli.pm line 177
	PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /opt/psa/admin/bin/plesk_agent_manager line 1143
	main::checkDump('/var/lib/psa/dumps', '', '/opt/psa/PMM/sessions/2012-05-30-030102.419') called at /opt/psa/admin/bin/plesk_agent_manager line 670
	main::__ANON__() called at /usr/share/perl5/Error.pm line 416
	eval {...} called at /usr/share/perl5/Error.pm line 408
	Error::subs::try('CODE(0x9894d48)', 'HASH(0x9893628)') called at /opt/psa/admin/bin/plesk_agent_manager line 679
	main::perform('verbose', 0, 'split-size', undef, 'only-hosting', 1, 'session-path', '/opt/psa/PMM/sessions/2012-05-30-030102.419', 'owner-uid', ...) called at /opt/psa/admin/bin/plesk_agent_manager line 1217
	main::__ANON__() called at /usr/share/perl5/Error.pm line 409
	eval {...} called at /usr/share/perl5/Error.pm line 408
	Error::subs::try('CODE(0x97c7970)', 'HASH(0x97c7a00)') called at /opt/psa/admin/bin/plesk_agent_manager line 1226
	main::main() called at /opt/psa/admin/bin/plesk_agent_manager line 1228.
</description>
        </message>
        <message id="5f8d8ab0-0607-4555-8437-c898bf4a34a6" severity="error" code="fatal">
          <description>Unable to create dump</description>
        </message>
      </object>
    </object>
  </execution-result>
 

Attachments

  • Log.zip
    4.2 KB · Views: 1
Last edited:
Parallels Support what can we do to solve our problems?
 
Try this KB article http://kb.parallels.com/en/113474

BTW, it is a forum, a place for discussions and it is not a support helpdesk because we can't login on your server and investigate problem there. Only Support Team can do it. If you need urgent support - contact Paralles Support Team here - http://www.parallels.com/support And if they really find a bug, they send bugreport to developers.
On forum you can just receive or not receive suggestions and directions but not support.
 
DUMP_TMP_D is set to: "/var/tmp" (no whitespace at the end)
 
Try to install perl-DBD-mysql and perl-DBI packages from OS vendor's repository.
 
kingwolf said:
DUMP_TMP_D is set to: "/var/tmp" (no whitespace at the end)
Click to expand...
I allready checked this. It is correct.

IgorG said:
Try to install perl-DBD-mysql and perl-DBI packages from OS vendor's repository.
Click to expand...
perl-DBD-mysql (APT Paket: libdbd-mysql-perl)
perl-DBI (APT Paket: libdbi-perl)
Both are allready installed - so thats not the resolution.

Any other ideas?
 
hi together,

same in my case both modules were already installed and are up2date (libdbd-mysql-perl and libdbi-perl).
Error is still there on both servers.
 
Are there any scripts to check the Plesk Installation for missing modules, DB content...
Or can i reinstall the hole Plesk Panel without loosing all the configurations?
 
Same problem

Hello, i have the same problem regarding backups on different servers (Ubuntu 10.04):

<description>Unable to check dump: Could not check dump. Invalid xml response:
at /opt/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /opt/psa/admin/bin/plesk_agent_manager line 1143
main::checkDump('/var/lib/psa/dumps', '', '/opt/psa/PMM/sessions/2012-06-05-131612.261') called at /opt/psa/admin/bin/plesk_agent_manager line 670
main::__ANON__() called at /usr/share/perl5/Error.pm line 416
[...]

Servers are currently run on versions 10.4.4 #32 and #34.
I already checked the psa config file (dump_tmp_d is set to "/tmp") and did the database consistency check (no errors).
Backups are not possible regardless wether executed automatically or manually.

I am feeling very uncomfortable with backups not running correctly and it seems to me that many others do have exactly the same problem (see the "... adjacent parameter is empty..."). IMHO Parallels should be able to fix this error.

Does anyone else know a solution?
 
Good news my Backups are running again!

Try:

Step 1:
apt-get remove psa-backup-manager

Step2:
reboot server

Step3:
Login to Plesk Panel an reinstall
"Plesk migration manager" and "Server backup solutions"

Step4:
Make funny Backups ;o)

#################################
MANY THANKS TO ETOFI FOR THE SOLUTION!!!!
#################################
 
sorry the solution doesn´t work for long time.... only one night and the error is back again...
 
kingwolf said:
Good news my Backups are running again!

Try:

Step 1:
apt-get remove psa-backup-manager

Step2:
reboot server

Step3:
Login to Plesk Panel an reinstall
"Plesk migration manager" and "Server backup solutions"

Step4:
Make funny Backups ;o)

#################################
MANY THANKS TO ETOFI FOR THE SOLUTION!!!!
#################################
Click to expand...

Sorry but at my server my "solution" works only one day.
Tonight it is the same problem as before.


IgorG said:
http://kb.parallels.com/en/6693 - Parallels Plesk Panel Database Scheme Checker: How to check integrity of PP system database
Click to expand...

I used the script and that is the message - is that Ok?
Code: 
Trying to retrieve DB schema from ./10.4-psa.sql
checking base psa by /usr/local/psa/tmp/db.sql
===Missed keys===
<domains>.<parentDomainId>
Trying to retrieve DB schema from ./10.4-apsc.sql
checking base apsc by /usr/local/psa/tmp/db.sql
No errors in database structure apsc found

PARALLELS PLEASE FIX THE BUG!!!
 
Last edited:
IgorG said:
Did you read this - http://forum.parallels.com/showpost.php?p=626087&postcount=4 ?
Click to expand...

Yes I have (like I allready posted http://forum.parallels.com/showpost.php?p=626099&postcount=8)

And if you mean this part

IgorG said:
BTW, it is a forum, a place for discussions and it is not a support helpdesk because we can't login on your server and investigate problem there. Only Support Team can do it. If you need urgent support - contact Paralles Support Team here - http://www.parallels.com/support And if they really find a bug, they send bugreport to developers.
On forum you can just receive or not receive suggestions and directions but not support.?
Click to expand...

Why should I buy a 75$ support ticket if there is a bug in your software?
 
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