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Plesk 10.4.4 Backups not possible

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by kingwolf, May 28, 2012.

  1. kingwolf

    kingwolf Guest

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    ---------------------------------------------------------------
    PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
    Plesk 10.4.4 MU32, Ubuntu 10.04 LTS 64bit 2.6.32-41-server #89-Ubuntu

    PROBLEM DESCRIPTION
    Unable to Backup my Server

    STEPS TO REPRODUCE
    /usr/local/psa/bin/pleskbackup server --verbose -debug
    (Plesk-Panel started Backup Task have same reaction)

    ACTUAL RESULT
    Unable to create dump

    EXPECTED RESULT
    valid Backup ;o)

    ANY ADDITIONAL INFORMATION
    some logfiles attached below.
    I have two root-servers with the same errors. Same Config, versions etc...
    both have this error. I have nothing changed on these two systems since weeks only Linux Updates and Plesk MU.
    --------------------------------------------------------------




    Code:
    Screen:
    
    -------------- Start print backup log hire --------------
    <?xml version="1.0" encoding="UTF-8"?>
      <execution-result status="error" log-location="/opt/psa/PMM/sessions/2012-05-28-185657.945/migration.result">
        <object name="xxxxxxx" type="client">
          <object name="xxxxxxxx.de" type="domain">
            <object name="xxxxxxxx.de" type="hosting">
              <message id="366c2de5-2b2c-40e1-8092-84d9d4a7b65f" severity="error" code="CheckDump">
                <description>Unable to check dump: Could not check dump. Invalid xml response:
     at /opt/psa/PMM/agents/PleskX/PmmCli.pm line 177
            PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /opt/psa/admin/bin/plesk_agent_manager line 1143
            main::checkDump('/var/lib/psa/dumps', '', '/opt/psa/PMM/sessions/2012-05-28-185657.945') called at /opt/psa/admin/bin/plesk_agent_manager line 670
            main::__ANON__() called at /usr/share/perl5/Error.pm line 416
            eval {...} called at /usr/share/perl5/Error.pm line 408
            Error::subs::try('CODE(0x37cd200)', 'HASH(0x37cd7d0)') called at /opt/psa/admin/bin/plesk_agent_manager line 679
            main::perform('verbose', 1, 'owner-type', 'server', 'split-size', undef, 'session-path', '/opt/psa/PMM/sessions/2012-05-28-185657.945', 'description', ...) called at /opt/psa/admin/bin/plesk_agent_manager line 1217
            main::__ANON__() called at /usr/share/perl5/Error.pm line 409
            eval {...} called at /usr/share/perl5/Error.pm line 408
            Error::subs::try('CODE(0x24a6278)', 'HASH(0x24a6350)') called at /opt/psa/admin/bin/plesk_agent_manager line 1226
            main::main() called at /opt/psa/admin/bin/plesk_agent_manager line 1228.
    </description>
              </message>
              <message id="283e8ad6-68b0-48bc-8749-55076efdaa9c" severity="error" code="fatal">
                <description>Unable to create dump</description>
              </message>
            </object>
          </object>
        </object>
      </execution-result>
    -------------- End print backup log hire --------------
    
    You can view additional information in the log file located in /opt/psa/PMM/sessions/2012-05-28-185657.945 directory. This directory will be removed automatically after 30 days
    
    Runtime error: The backup failed with errors!
    
    

    DUMP_TMP_D is set to:
    "/var/tmp" (no whitespace at the end)
     

    Attached Files:

    Last edited by a moderator: May 28, 2012
  2. etofi1

    etofi1 New Pleskian

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    Same problem...

    I have the same Problem.
    Is there a solution?

    Parallels Support PLEASE HELP!!!

    Code:
    <?xml version="1.0" encoding="UTF-8"?>
      <execution-result status="error" log-location="/opt/psa/PMM/sessions/2012-05-30-030102.419/migration.result">
        <object name="xxxxxxx.org" type="domain">
          <object name="xxxxxxx.org" type="hosting">
            <message id="e329bfff-c10e-42d5-878e-ac1a6654ae22" severity="error" code="fatal">
              <description>Runtime error</description>
            </message>
            <message id="18a00b04-03f9-4149-853a-8b56dbe0afb7" severity="error" code="CheckDump">
              <description>Unable to check dump: Could not check dump. Invalid xml response:  
     at /opt/psa/PMM/agents/PleskX/PmmCli.pm line 177
    	PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /opt/psa/admin/bin/plesk_agent_manager line 1143
    	main::checkDump('/var/lib/psa/dumps', '', '/opt/psa/PMM/sessions/2012-05-30-030102.419') called at /opt/psa/admin/bin/plesk_agent_manager line 670
    	main::__ANON__() called at /usr/share/perl5/Error.pm line 416
    	eval {...} called at /usr/share/perl5/Error.pm line 408
    	Error::subs::try('CODE(0x9894d48)', 'HASH(0x9893628)') called at /opt/psa/admin/bin/plesk_agent_manager line 679
    	main::perform('verbose', 0, 'split-size', undef, 'only-hosting', 1, 'session-path', '/opt/psa/PMM/sessions/2012-05-30-030102.419', 'owner-uid', ...) called at /opt/psa/admin/bin/plesk_agent_manager line 1217
    	main::__ANON__() called at /usr/share/perl5/Error.pm line 409
    	eval {...} called at /usr/share/perl5/Error.pm line 408
    	Error::subs::try('CODE(0x97c7970)', 'HASH(0x97c7a00)') called at /opt/psa/admin/bin/plesk_agent_manager line 1226
    	main::main() called at /opt/psa/admin/bin/plesk_agent_manager line 1228.
    </description>
            </message>
            <message id="5f8d8ab0-0607-4555-8437-c898bf4a34a6" severity="error" code="fatal">
              <description>Unable to create dump</description>
            </message>
          </object>
        </object>
      </execution-result>
     

    Attached Files:

    Last edited: May 31, 2012
  3. kingwolf

    kingwolf Guest

    0
     
    Parallels Support what can we do to solve our problems?
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    Try this KB article http://kb.parallels.com/en/113474

    BTW, it is a forum, a place for discussions and it is not a support helpdesk because we can't login on your server and investigate problem there. Only Support Team can do it. If you need urgent support - contact Paralles Support Team here - http://www.parallels.com/support And if they really find a bug, they send bugreport to developers.
    On forum you can just receive or not receive suggestions and directions but not support.
     
  5. kingwolf

    kingwolf Guest

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    DUMP_TMP_D is set to: "/var/tmp" (no whitespace at the end)
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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    Try to install perl-DBD-mysql and perl-DBI packages from OS vendor's repository.
     
  7. kingwolf

    kingwolf Guest

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    Hi Igor,

    Thanks for your informations i will try it
     
  8. etofi1

    etofi1 New Pleskian

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    I allready checked this. It is correct.

    perl-DBD-mysql (APT Paket: libdbd-mysql-perl)
    perl-DBI (APT Paket: libdbi-perl)
    Both are allready installed - so thats not the resolution.

    Any other ideas?
     
  9. kingwolf

    kingwolf Guest

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    hi together,

    same in my case both modules were already installed and are up2date (libdbd-mysql-perl and libdbi-perl).
    Error is still there on both servers.
     
  10. kingwolf

    kingwolf Guest

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    Are there any scripts to check the Plesk Installation for missing modules, DB content...
    Or can i reinstall the hole Plesk Panel without loosing all the configurations?
     
  11. IgorG

    IgorG Forums Analyst Staff Member

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  12. inreti

    inreti New Pleskian

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    Same problem

    Hello, i have the same problem regarding backups on different servers (Ubuntu 10.04):

    <description>Unable to check dump: Could not check dump. Invalid xml response:
    at /opt/psa/PMM/agents/PleskX/PmmCli.pm line 177
    PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /opt/psa/admin/bin/plesk_agent_manager line 1143
    main::checkDump('/var/lib/psa/dumps', '', '/opt/psa/PMM/sessions/2012-06-05-131612.261') called at /opt/psa/admin/bin/plesk_agent_manager line 670
    main::__ANON__() called at /usr/share/perl5/Error.pm line 416
    [...]

    Servers are currently run on versions 10.4.4 #32 and #34.
    I already checked the psa config file (dump_tmp_d is set to "/tmp") and did the database consistency check (no errors).
    Backups are not possible regardless wether executed automatically or manually.

    I am feeling very uncomfortable with backups not running correctly and it seems to me that many others do have exactly the same problem (see the "... adjacent parameter is empty..."). IMHO Parallels should be able to fix this error.

    Does anyone else know a solution?
     
  13. kingwolf

    kingwolf Guest

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    Good news my Backups are running again!

    Try:

    Step 1:
    apt-get remove psa-backup-manager

    Step2:
    reboot server

    Step3:
    Login to Plesk Panel an reinstall
    "Plesk migration manager" and "Server backup solutions"

    Step4:
    Make funny Backups ;o)

    #################################
    MANY THANKS TO ETOFI FOR THE SOLUTION!!!!
    #################################
     
  14. kingwolf

    kingwolf Guest

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    sorry the solution doesn´t work for long time.... only one night and the error is back again...
     
  15. etofi1

    etofi1 New Pleskian

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    Sorry but at my server my "solution" works only one day.
    Tonight it is the same problem as before.


    I used the script and that is the message - is that Ok?
    Code:
    Trying to retrieve DB schema from ./10.4-psa.sql
    checking base psa by /usr/local/psa/tmp/db.sql
    ===Missed keys===
    <domains>.<parentDomainId>
    Trying to retrieve DB schema from ./10.4-apsc.sql
    checking base apsc by /usr/local/psa/tmp/db.sql
    No errors in database structure apsc found
    
    PARALLELS PLEASE FIX THE BUG!!!
     
    Last edited: Jun 6, 2012
  16. IgorG

    IgorG Forums Analyst Staff Member

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  17. etofi1

    etofi1 New Pleskian

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    Yes I have (like I allready posted http://forum.parallels.com/showpost.php?p=626099&postcount=8)

    And if you mean this part

    Why should I buy a 75$ support ticket if there is a bug in your software?
     
  18. IgorG

    IgorG Forums Analyst Staff Member

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    You will be refunded if it is bug confirmed by support.
     
  19. kingwolf

    kingwolf Guest

    0
     
  20. IgorG

    IgorG Forums Analyst Staff Member

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