1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Plesk 10.4.4 on Ubuntu: "Error: The license key is invalid."

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by mivola, Apr 10, 2012.

  1. mivola

    mivola New Pleskian

    12
    85%
    Joined:
    Apr 10, 2012
    Messages:
    7
    Likes Received:
    0
    Hello,

    I'm using Plesk on a server hosted by Strato, Germany.

    I updated Plesk to 10.4.4. and downloaded the key for "Plesk 10" from the Strato Customer Support site.

    I uploaded the key in my Plesk installation but get the following error message:
    ========================
    Error: The license key is invalid. In order to use the Panel, please obtain and install a new valid license key.
    The license key is intended only for use with Parallels Panel operating inside a Parallels Virtuozzo Containers virtual environment.
    ========================

    It seems to me that the key expiration date is not the problem:
    Next license key update : May 5, 2012
    Key expiration date : May 15, 2012

    I also checked the log files in /usr/local/psa/admin/logs/ but the key_update_log and the httpsd_error_log are empty.

    What could be the problem? Is the second sentence in the error message ("use ... inside a Parallels Virtuozzo Containers") the root cause? The server I'm using is (and always was) based on Virtuozzo, so I dont know how Plesk might "think" it is running NOT inside Virtuozzo after the update. How can I check and repair this?

    Thanks for your help in advance!
    Michael
     
  2. FelixJ

    FelixJ Guest

    0
     
    Hello,

    any hints on that problem? I have exactly the same situation. I updated my system as recommended, and now my key is not valid anymore. I guess it is totally the same like Michael explained.

    Any solutions?
     
  3. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Are you sure that you have Virtuozzo container but not XEN or KVM? What sort of output following commands:

    # uname -a
    # df
     
  4. FelixJ

    FelixJ Guest

    0
     
    for 'uname -a' I get:

    xxxxx.stratoserver.net 2.6.18-028stab091.2 #1 SMP Fri Jun 3 00:0240 MSD 2011 i686 GNU/Linux

    for 'df' I get:

    Filesystem 1K-blocks Used Available Use% Mounted on
    /dev/vzfs 52428800 31497064 20931736 61% /

    Does that help? I'm using the licence I got from Strato, which is the provider of the server.
     
  5. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    What sort of output following command:

     
  6. FelixJ

    FelixJ Guest

    0
     
    Output:

    lrwxrwxrwx 1 root root 15 2012-03-10 11:04 /usr/local/psa/admin/bin/filwrpr -> ../sbin/wrapper
     
  7. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Change owner and group to psaadm. It should be

    # ls -la /usr/local/psa/admin/bin/filwrpr*
    lrwxrwxrwx 1 psaadm psaadm 15 22. Mцєr 17:07 /usr/local/psa/admin/bin/filwrpr -> ../sbin/wrapper
     
  8. FelixJ

    FelixJ Guest

    0
     
    Thank you for your help. Unfortunately I'm not able to change the owner. Chown is not giving any error nor feedback.

    I tried:

    Code:
    chown psaadm:psaadm /usr/local/psa/admin/bin/filwrpr
    Unfortunately I'm not at home, so I don't have my normal tools like WinSCP. I assume it is related to the fact that this file is just a shortcut, right?
     
  9. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Unfortunately, I haven't Ubuntu Virtuozzo Container for checking exactly how it should be. But maybe someone will help you here.
     
  10. FelixJ

    FelixJ Guest

    0
     
    Thank you Igor, changing the owner was solving my problem. Before I was just changing the owner of the shortcut itself, but after going to the correct file I was solving the problem. Once again, thank you very much.
     
  11. Justin Clarke

    Justin Clarke Regular Pleskian

    22
    40%
    Joined:
    Mar 3, 2010
    Messages:
    117
    Likes Received:
    0
    Hi Felix,

    What did you do to get this working?

    I have changed the owner and the group to psaadm on files:

    /usr/local/psa/admin/bin/filemng
    /usr/local/psa/admin/sbin/wrapper

    and also chmod to 777 for both.

    I am still getting the error:
    The license key is invalid. In order to use the Panel, please obtain and install a new valid license key.

    I have tried restarting etc.

    Did you do anything else to fix this?

    Thanks.
     
    Last edited: Dec 26, 2012
Loading...