Plesk 11.5 and Web Presence Builder for Resellers

[Tozz]

We've recently upgraded to Plesk 11.5, and now one of our resellers complains that Web Presence Builder is gone in his account. I can confirm this is the case.

I see Web Presence Builder as an option for regular accounts (direct customers) when I edit the service plan, but I am unable to find it for the Reseller serviceplan or the reseller's customer's serviceplan.

Any idea how I can add Web Presence Builder to a reseller account and its customers?

 

[IgorG]

There is "Sites published with Presence Builder" resource in Resellers plan. Have you checked it?

 

[Tozz]

Where should that option be? I cannot find it.

 

[IgorG]

Just click Reseller's plan on Resources tab.

 

[Tozz]

I am either blind or the option is not there Please see attached image.

 

[IgorG]

Login to Plesk as admin, please.

 

[Tozz]

I am logged in as Admin. I dont use any other accounts and I dont know the resellers password. So I'm 100% sure I'm logged in as admin.

 

[Tozz]

IgorG, Have you been able to check this out ? Or are you unable to reproduce the issue?

 

[IgorG]

IgorG, Have you been able to check this out ? Or are you unable to reproduce the issue?

Yes, I have checked it but I can't reproduce it.