Plesk 11, nginx 403

[BLZ0742]

Hello,

I am getting an Nginx 403 Forbidden when i'm trying to reach https://server_ip:8443/

(I am not familiar with plesk, the server i am working on is one of my client's.)

Server OS: Ubuntu 10.04.4 LTS (not my choice hehe)

When i try to stop nginx:

/etc/init.d/nginx stop

I get:

 * Stopping NGINX nginx                                                          *  ports 80/443 are still not free....                                  [fail]

Following my google searches, I also tried:

/opt/psa/bootstrapper/pp11.5.30-bootstrapper/bootstrapper.sh repair

Which returns:

ERROR while trying to disable old_passwords=1 in my.cnf
Check the error reason(see log file: /tmp/plesk_11.5.30_repair.log), fix and try again

There's no such thing like "old_passwords=1" in his my.cnf

I also tried the following:

 /etc/init.d/psa restart

Which returns:

ERROR 1049 (42000): Unknown database 'psa'
/etc/init.d/psa: line 457: /opt/psa/admin/bin/packagemng: No such file or directory

Since I'm kind of oldschool (I usually compile stuff myself: nginx, etc, + manual setup vhosts, etc) I don't use Plesk and I don't feel like reinstalling my client's Plesk since all his vhosts/apache are set up through plesk, plus he wants to manage stuff by himself via Plesk sometimes...

Problem occured like 1-2 days ago (he cannot access https://server_ip:8443/ anymore), and he told me he did nothing particular recently.

Feel free to ask anything, i'm quite comfortable with linux but feeling lazy atm to learn more about Plesk (+ all the obfuscated source code...) and to messup with the /plesk.conf.d/ and all the services depending on it without shooting all down...

PS: his websites are running fine though, apache/mysql/php/etc all are ok

sorry for my english.

Regards

 

[IgorG]

ERROR 1049 (42000): Unknown database 'psa'
/etc/init.d/psa: line 457: /opt/psa/admin/bin/packagemng: No such file or directory

Bad errors. Looks like your Plesk is seriously damaged. I suggest you contact Parallels Support Team. They will repair this broken Plesk installation.

 

[BLZ0742]

Link? Skype? (pm)

I can't reach you through here: http://www.parallels.com/about/contact/ since it asks for the licence serial. My client got his Plesk auto-installed with Ubuntu when he rented the server (OVH.com). In which file is his serial/key stored?

 

[IgorG]

Support is here - http://www.parallels.com/support
All necessary information you can find there.

 

[BLZ0742]

I know where "support" is, but reaching it is like finding the final boss of the internet...

In which file is his serial/key stored?

 

[BLZ0742]

All i have in hand is a ".key" licence file.

Edit: which contains a key like "PLSK.027xxxxx". Corresponding to a "Parallels Plesk Panel - SUS for 30 Domains" apparently. Does'nt work when i paste it in the form ("Wrong licence key").
Please note that I'd rather uninstall my client's Plesk and set it up all again manually without Plesk rather than pay a $74.99 "Per Incident Support" (http://www.parallels.com/store/support/plesk/) + $39 monthly fees (money will go in my own pocket for outsourcing the server...)

Regards

 

[BLZ0742]

bumping thread.

 

[BLZ0742]

I see.

I uninstalled Plesk and set up new fresh system without any panel.

Good luck with your product comrades товарищ, I won't miss spreading bad-press when i'll have the opportunity.

[solved]