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Plesk 12.5.30 install/autoinstall issues

L

Lex

New Pleskian
Hi. I am using Plesk 12.5.30 for a month now, two weeks ago it stopped working (nginx 504 Gateway Timeout on :8443 port). I wanted to make an update before I post anything here, but unfortunately I couldn't make it.

Update process (plesk-installer and /opt/psa/autoinstall) freezes at:
Code: 
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://security.debian.org jessie/updates InRelease
Hit http://debian.mirrors.ovh.net jessie-updates InRelease
Hit http://debian.mirrors.ovh.net jessie-backports InRelease
Ign http://debian.mirrors.ovh.net jessie InRelease
Hit http://autoinstall.plesk.com all InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://debian.mirrors.ovh.net jessie Release.gpg
Hit http://debian.mirrors.ovh.net jessie Release
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://security.debian.org jessie/updates/main Sources
Hit http://security.debian.org jessie/updates/main amd64 Packages
Hit http://security.debian.org jessie/updates/main i386 Packages
Hit http://debian.mirrors.ovh.net jessie-updates/main Sources
Get:1 http://debian.mirrors.ovh.net jessie-updates/main amd64 Packages/DiffIndex [229 B]
Hit http://security.debian.org jessie/updates/main Translation-en
Get:2 http://debian.mirrors.ovh.net jessie-updates/main i386 Packages/DiffIndex [229 B]
Hit http://debian.mirrors.ovh.net jessie-updates/main Translation-en
Get:3 http://debian.mirrors.ovh.net jessie-backports/main Sources/DiffIndex [3955 B]
Get:4 http://debian.mirrors.ovh.net jessie-backports/main amd64 Packages/DiffIndex [3403 B]
Get:5 http://debian.mirrors.ovh.net jessie-backports/main i386 Packages/DiffIndex [4507 B]
Get:6 http://debian.mirrors.ovh.net jessie-backports/main Translation-en/DiffIndex [1333 B]
Ign http://updates.atomicorp.com jessie InRelease
Hit http://debian.mirrors.ovh.net jessie/main Sources
Hit http://debian.mirrors.ovh.net jessie/contrib Sources
Hit http://debian.mirrors.ovh.net jessie/non-free Sources
Hit http://debian.mirrors.ovh.net jessie/main amd64 Packages
Hit http://debian.mirrors.ovh.net jessie/contrib amd64 Packages
Hit http://debian.mirrors.ovh.net jessie/non-free amd64 Packages
Ign http://updates.atomicorp.com jessie Release.gpg
Hit http://debian.mirrors.ovh.net jessie/main i386 Packages
Hit http://debian.mirrors.ovh.net jessie/contrib i386 Packages
Hit http://debian.mirrors.ovh.net jessie/non-free i386 Packages
Hit http://debian.mirrors.ovh.net jessie/contrib Translation-en
Hit http://debian.mirrors.ovh.net jessie/main Translation-en
Hit http://debian.mirrors.ovh.net jessie/main Translation-pl
Hit http://debian.mirrors.ovh.net jessie/non-free Translation-en
Hit http://updates.atomicorp.com jessie Release
Hit http://autoinstall.plesk.com all/all amd64 Packages
Hit http://autoinstall.plesk.com all/all i386 Packages
Ign http://updates.atomicorp.com jessie/main amd64 Packages/DiffIndex
Ign http://updates.atomicorp.com jessie/main i386 Packages/DiffIndex
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://updates.atomicorp.com jessie/main amd64 Packages
Hit http://updates.atomicorp.com jessie/main i386 Packages
Ign http://updates.atomicorp.com jessie/main Translation-en
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Ign http://updates.atomicorp.com jessie/main Translation-pl
Ign http://autoinstall.plesk.com jessie/all Translation-en
Ign http://autoinstall.plesk.com jessie/all Translation-pl
Ign http://autoinstall.plesk.com all/all Translation-en
Ign http://autoinstall.plesk.com all/all Translation-pl
Ign http://autoinstall.plesk.com jessie/all Translation-en
Ign http://autoinstall.plesk.com jessie/all Translation-pl
Ign http://autoinstall.plesk.com jessie/all Translation-en
Ign http://autoinstall.plesk.com jessie/all Translation-pl
Ign http://autoinstall.plesk.com jessie/all Translation-en
Ign http://autoinstall.plesk.com jessie/all Translation-pl
Ign http://autoinstall.plesk.com jessie/all Translation-en
Ign http://autoinstall.plesk.com jessie/all Translation-pl
Ign http://autoinstall.plesk.com jessie/all Translation-en
Ign http://autoinstall.plesk.com jessie/all Translation-pl
Ign http://autoinstall.plesk.com jessie/all Translation-en
Ign http://autoinstall.plesk.com jessie/all Translation-pl
Ign http://autoinstall.plesk.com jessie/all Translation-en
Ign http://autoinstall.plesk.com jessie/all Translation-pl
Ign http://autoinstall.plesk.com jessie/all Translation-en
Ign http://autoinstall.plesk.com jessie/all Translation-pl
Fetched 13.7 kB in 33s (408 B/s)
Reading package lists...

At this point strace -p *plesk-installer-pid* returns
Code: 
poll([{fd=-1}, {fd=7, events=POLLIN}, {fd=9, events=POLLIN}], 3, 1) = 0 (Timeout)
wait4(26340, 0x7380bee0787c, WNOHANG, NULL) = 0
poll([{fd=-1}, {fd=7, events=POLLIN}, {fd=9, events=POLLIN}], 3, 1) = 0 (Timeout)
wait4(26340, 0x7380bee0787c, WNOHANG, NULL) = 0
poll([{fd=-1}, {fd=7, events=POLLIN}, {fd=9, events=POLLIN}], 3, 1) = 0 (Timeout)
wait4(26340, 0x7380bee0787c, WNOHANG, NULL) = 0
poll([{fd=-1}, {fd=7, events=POLLIN}, {fd=9, events=POLLIN}], 3, 1) = 0 (Timeout)
wait4(26340, 0x7380bee0787c, WNOHANG, NULL) = 0
poll([{fd=-1}, {fd=7, events=POLLIN}, {fd=9, events=POLLIN}], 3, 1) = 0 (Timeout)
wait4(26340, 0x7380bee0787c, WNOHANG, NULL) = 0
poll([{fd=-1}, {fd=7, events=POLLIN}, {fd=9, events=POLLIN}], 3, 1) = 0 (Timeout)
wait4(26340, 0x7380bee0787c, WNOHANG, NULL) = 0
And so on (few lines per second).

I tried to move /root/parallels to /root/parallels2 and /root/parallels_installer to /root/parallels_installer2 and apt-get autoclean, apt-get update, apt-get upgrade but it didn't help.

Additional info:
Code: 
Linux *hostname* 3.14.32-xxxx-grs-ipv6-64 #1 SMP Tue Jun 30 18:50:21 CEST 2015 x86_64 GNU/Linux
Distro: Debian Jessie
Architecture: x64

Thanks in advance for any suggestions I could make it work.
 
It is your OS related issue. Looks like lack of resources or something like that. Have you tried troubleshoot it with help of system logs? Investigation of /tmp/autoinstaller3.log also may be useful.
 
Last lines of autoinstaller3.log are:
Code: 
Fetched 13.7 kB in 34s (397 B/s)
Reading package lists...
autoinstaller: read output of apt-cache policy
[2015-10-20 10:29:14.369131] repository: Get brief packages info for all sources
[2015-10-20 10:29:14.369197] Checking for installed in extension catalog packages

Regular apt-get upgrade works like a charm.

System resources:
lB5I8rA.jpg

There is also enough disk space (47 GiB free)
 
Last edited:
I have the same problem, but my plesk is locked and now I can't login.

Code: 
plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

Code: 
$ ps -ef | grep install
root      4567  3999  0 00:59 pts/2    00:00:00 plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
root      4571  4567  2 00:59 pts/2    00:00:00 /usr/local/psa/admin/sbin/autoinstaller --select-release-current --reinstall-patch --upgrade-installed-components
root      4572  4571  0 00:59 pts/2    00:00:00 [autoinstaller] <defunct>
root      4573     1  0 00:59 ?        00:00:00 /usr/local/psa/admin/sbin/autoinstaller --select-release-current --reinstall-patch --upgrade-installed-components

Code: 
$ strace -p 4573
Process 4573 attached
accept(5, 0x7ffd2b46df50, [16])         = ? ERESTARTSYS (To be restarted if SA_RESTART is set)
--- SIGALRM {si_signo=SIGALRM, si_code=SI_KERNEL} ---
alarm(60)                               = 0
rt_sigreturn()                          = -1 EINTR (Interrupted system call)
accept(5, 0x7ffd2b46df50, [16])         = ? ERESTARTSYS (To be restarted if SA_RESTART is set)
--- SIGALRM {si_signo=SIGALRM, si_code=SI_KERNEL} ---
alarm(60)                               = 0
rt_sigreturn()                          = -1 EINTR (Interrupted system call)

Code: 
$ tail /tmp/autoinstaller3.log 
Ign http://autoinstall.plesk.com trusty/all Translation-en
Ign http://autoinstall.plesk.com trusty/all Translation-es
Ign http://autoinstall.plesk.com trusty/all Translation-en
Ign http://autoinstall.plesk.com trusty/all Translation-es
Ign http://autoinstall.plesk.com trusty/all Translation-en
Ign http://autoinstall.plesk.com trusty/all Translation-es
Reading package lists...
autoinstaller: read output of apt-cache policy
[2016-03-10 01:00:13.927841] repository: Get brief packages info for all sources
[2016-03-10 01:00:13.928005] Checking for installed in extension catalog packages

Code: 
$ tail /var/log/plesk/install/autoinstaller3.log
Ign http://autoinstall.plesk.com trusty/all Translation-en
Ign http://autoinstall.plesk.com trusty/all Translation-es
Ign http://autoinstall.plesk.com trusty/all Translation-en
Ign http://autoinstall.plesk.com trusty/all Translation-es
Ign http://autoinstall.plesk.com trusty/all Translation-en
Ign http://autoinstall.plesk.com trusty/all Translation-es
Reading package lists...
autoinstaller: read output of apt-cache policy
[2016-03-10 01:00:13.927841] repository: Get brief packages info for all sources
[2016-03-10 01:00:13.928005] Checking for installed in extension catalog packages

Code: 
$ tail -f /var/log/plesk/sw-cp-server/error_log
2016/03/08 22:23:41 [error] 1257#0: *25 upstream timed out (110: Connection timed out) while reading response header from upstream, client: X.X.X.X, server: , request: "GET /login.php3?success_redirect_url=https%3A%2F%2Fdomain.com%3A8443%2F HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock", host: "domain.com:8443", referrer: "https://domain.com:8443/"
2016/03/09 03:06:27 [error] 1257#0: *34 open() "/opt/psa/admin/htdocs/robots.txt" failed (2: No such file or directory), client: X.X.X.X, server: , request: "GET /robots.txt HTTP/1.1", host: "domain:8443"
2016/03/09 18:17:55 [error] 1245#0: *6 upstream timed out (110: Connection timed out) while reading response header from upstream, client: X.X.X.X, server: , request: "GET /login.php3?success_redirect_url=https%3A%2F%2Fdomain.com%3A8443%2F HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock", host: "domain.com:8443", referrer: "https://domain.com:8443/"

Code: 
$ /etc/init.d/psa restart
$ tail /var/log/plesk/psa_service.log 
done
===> jue mar 10 01:15:55 CET 2016, args: restart
 Trying to start service mysql... mysql start/running, process 15611
done
done
 * sw-engine-fpm is running
 Trying to restart service sw-engine...  * sw-engine-fpm is running
 * Restarting Plesk engine pool manager sw-engine-fpm
   ...done.
done

Code: 
$ uname -a
Linux hostname 2.6.32-042stab113.11 #1 SMP Fri Dec 18 17:32:04 MSK 2015 x86_64 x86_64 x86_64 GNU/Linux

Code: 
$ lsb_release -a
No LSB modules are available.
Distributor ID:    Ubuntu
Description:    Ubuntu 14.04.4 LTS
Release:    14.04
Codename:    trusty

Server health is perfect and cpu and memory usage very low.

Thanks for your help :)
 
@Lex,

You have a repository issue.

Since it is OVH, you can wait a couple of days before the issue will be patched, that is quite common. Nothing to do about that, but simply wait.

Naturally, you can also opt to "tap into" another repository (and I would personally choose for that option).

Regards....
 
@AlvaroG

You have another issue, you should be able to resolve your problem with a reboot of the server (since a start of psa service does not resolve anything).

Note that you are probably experiencing this issue due to a lack of resources (i.e. memory), so this issue can return in the near future.

Regards....
 
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