Plesk 12 doesn't want to be updated

[Alexander123]

Hello!

When loggin into the Plesk, it says:
Failed to update Plesk. To solve this problem, you can send the update log to Parallels support.View the update logs (Jan 23, 2015).Copy the logs to your computer before you close this message. To close this message, clickhere.

How to proceed with that? Whom should I send this log-file? Or I may post it here?

Thanks for helping,
Alexander

 

[IgorG]

Please try to run update procedure in CLI with help of following command:

# $PRODUCT_ROOT_D/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

and check possible errors in output.

 

[UFHH01]

Hi Alexander123,

your could as well post your log - file here in the forum, if you still experience issues, after trying the solution from @IgorG . The more informations you provide ( operating system, Plesk version, including the MU and additional log - file - entries, possible configuration files, etc.... ), the better will be the suggestions to solve your issues.

Parallels Plesk Panel for Linux services logs and configuration files ( KB - article: 111 283 )​

 

[Alexander123]

Hello,

Thanks Igor for the suggestion. Will try to perform the command, once the Backup is ready. Currently trying to back up all my files from the Server in order to have the possibility to reset all the settings in case of any crush.

In a meantime the log-file from today is in the attachement.

 

[IgorG]

unpacking of archive failed: cpio: mkdir failed - No such file or directory

Is it Plesk installed on Virtuozzo VPS?

 

[Alexander123]

Hi!

I have bought this VPS from STRATO.NL (https://www.strato.nl/vps-linux/#features). I'm not exactly sure which Virtualization technoogy is used there. But according to this article: http://odin.com/it/news/pr/release/...server-infrastructure-and-streamline-10000-v/ it is Virtuozzo.

I checked it via CLI through the command "sudo ls -al /proc/vz" and here is the output:

totaal 0
dr-xr-xr-x 3 root root 0 3 feb 13:12 .
dr-xr-xr-x 161 root root 0 27 jan 00:44 ..
-r-------- 1 root root 0 3 feb 13:12 veinfo
-r-------- 1 root root 0 3 feb 13:12 veinfo_redir
-r-------- 1 root root 0 3 feb 13:12 veredir
-r-------- 1 root root 0 3 feb 13:12 vestat
dr-x------ 12 root root 0 3 feb 13:12 vzaquota
-rw------- 1 root root 0 3 feb 13:12 vzdata

If neccessary I can double-check at STRATO if it helps.

Thanks for reply.

Alexander

 

[IgorG]

I just assume that problem may be related to broken vzfs for this VPS and can be fixed from Virtuozzo hardware node side.

 

[Alexander123]

Hello Igor,

thanks for the reply. Do you mean that only the Hosting Provider (STRATO in this case) can solve this issue?

 

[IgorG]

If it is really broken vzfs symlink in Virtuozzo VPS - only administrator of Virtuozzo hardware node can fix it.