Plesk 8.2.1: Backup and restore failed

[Ilandor]

Using 8.2.1, just as with previous versions of the PMM any backup/restore of a domain will fail with permission denied errors.

Traceback (most recent call last):
File "/usr/local/psa/admin/share/supervisor/processor.py", line 116, in doActivityRunner
newState = self.doActivity()
File "/usr/local/psa/admin/share/supervisor/processor.py", line 817, in doActivity
cmd.spawn(os.environ.has_key("PLESKRESTORE_MODE"))
File "/usr/local/psa/admin/lib/python/subproc.py", line 238, in spawn
proc.run()
File "/usr/local/psa/admin/lib/python/subproc.py", line 193, in run
BaseSubprocess.run(self)
File "/usr/local/psa/admin/lib/python/subproc.py", line 177, in run
self.wait()
File "/usr/local/psa/admin/lib/python/subproc.py", line 197, in wait
BaseSubprocess.wait(self)
File "/usr/local/psa/admin/lib/python/subproc.py", line 187, in wait
raise NonzeroExitException(self, os.WEXITSTATUS(status))
NonzeroExitException: was finished with exit code 1

Below is part of the log from just one of the permission denied instances and is only a fraction of the log.

[09:56:39|INFO: 6906:p.log] HTTP status code is: 403
[09:56:39|INFO: 6906:p.log] HTTP response: <cli><failure>Permission denied.</failure></cli>
[09:56:39|INFO: 6906:p.log] ++ database_user database user
[09:56:39|INFO: 6906:p.log] ++ database database
[09:56:39|INFO: 6906:p.log] => example.com.(NS)example.com. dns record
[09:56:39|INFO: 6906:p.log] ++ example.com.(NS)example.com. dns record
[09:56:39|INFO: 6906:p.log] => ns.example.com.(A)ns.example.com. dns record
[09:56:39|INFO: 6906:p.log] ++ ns.example.com.(A)ns.example.com. dns record
[09:56:39|INFO: 6906:p.log] => example.com.(A)example.com. dns record
[09:56:39|INFO: 6906:p.log] ++ example.com.(A)example.com. dns record
[09:56:39|INFO: 6906:p.log] => webmail.example.com.(A)webmail.example.com. dns record
[09:56:39|INFO: 6906:p.log] ++ webmail.example.com.(A)webmail.example.com. dns record
[09:56:39|INFO: 6906:p.log] => example.com.(MX)example.com. dns record
[09:56:39|INFO: 6906:p.log] ++ example.com.(MX)example.com. dns record
[09:56:39|INFO: 6906:p.log] => mail.example.com.(A)mail.example.com. dns record
[09:56:39|INFO: 6906:p.log] ++ mail.example.com.(A)mail.example.com. dns record
[09:56:39|INFO: 6906:p.log] => ftp.example.com.(CNAME)ftp.example.com. dns record
[09:56:39|INFO: 6906:p.log] ++ ftp.example.com.(CNAME)ftp.example.com. dns record
[09:56:39|INFO: 6906:p.log] => mx-a.example.com.(A)mx-a.example.com. dns record
[09:56:39|INFO: 6906:p.log] ++ mx-a.example.com.(A)mx-a.example.com. dns record
[09:56:39|INFO: 6906:p.log] => example.com.(MX)example.com. dns record
[09:56:39|INFO: 6906:p.log] ++ example.com.(MX)example.com. dns record
[09:56:39|INFO: 6906:p.log] => ns2.example.com.(A)ns2.example.com. dns record
[09:56:39|INFO: 6906:p.log] ++ ns2.example.com.(A)ns2.example.com. dns record
[09:56:39|INFO: 6906:p.log] => example.com.(NS)example.com. dns record
[09:56:39|INFO: 6906:p.log] ++ example.com.(NS)example.com. dns record
[09:56:39|INFO: 6906:p.log] => example.com.(NS)example.com. dns record
[09:56:39|INFO: 6906:p.log] ++ example.com.(NS)example.com. dns record
[09:56:39|INFO: 6906:p.log] => ns3.example.com.(A)ns3.example.com. dns record
[09:56:39|INFO: 6906:p.log] ++ ns3.example.com.(A)ns3.example.com. dns record
[09:56:39|INFO: 6906:p.log] Request is ready for: PLESK_SUID=username LANG=en_US.UTF-8 ALLOW_WEAK_PASSWORDS= /usr/local/psa/admin/plib/api-cli/dns.php '--set' 'example.com' '-list' 'NS,,ns.example.com.;A,ns,xxx.yyy.zzz.aaa;A,,xxx.yyy.zzz.aaa;A,webmail,xxx.yyy.zzz.aaa;MX,,mail.example.com.,10;A,mail,xxx.yyy.zzz.aaa;CNAME,ftp,example.com.;A,mx-a,xxx.yyy.zzz.aaa;MX,,mx-a.example.com.,25;A,ns2,xxx.yyy.zzz.aaa;NS,,ns2.example.com.;NS,,ns3.example.com.;A,ns3,xxx.yyy.zzz.aaa;'
[09:56:39|INFO: 6906:p.log] Request string: ARG[0]=dns&ARG[1]=--set&ARG[2]=example.com&ARG[3]=-list&ARG[4]=NS,,ns.example.com.;A,ns,xxx.yyy.zzz.aaa;A,,xxx.yyy.zzz.aaa;A,webmail,xxx.yyy.zzz.aaa;MX,,mail.example.com.,10;A,mail,xxx.yyy.zzz.aaa;CNAME,ftp,example.com.;A,mx-a,xxx.yyy.zzz.aaa;MX,,mx-a.example.com.,25;A,ns2,xxx.yyy.zzz.aaa;NS,,ns2.example.com.;NS,,ns3.example.com.;A,ns3,xxx.yyy.zzz.aaa;&ENV[ALLOW_WEAK_PASSWORDS]=&ENV[LANG]=en_US.UTF-8&ENV[PLESK_SUID]=username&STDIN=
[09:56:39|INFO: 6906:p.log] HTTP status code is: 403
[09:56:39|INFO: 6906:p.log] HTTP response: <cli><failure>Unable to perform DNS 'set' operation: Permission denied.</failure></cli>

[09:56:39|INFO: 6906:p.log] ExecCliGate::PermissionDenied: Permission denied: Unable to perform DNS 'set' operation: Permission denied. [:7512052]
[09:56:39|INFO: 6906:p.log] DNS zone deployment was failed

 

[Monica@]

really hard to say what can be the problem. Probably it's better to contact swsoft support, they will help you (you should have the support contract with them).