Plesk 9 can't update (The requested URL returned error: 403)

[Bam-Hosting]

Getting this error message, though in ie the files are simply accessible

Error: Error: Failed to download the package http://autoinstall.plesk.com/PSA_9.0.0/plesk-9.0.0-suse9.3-i386.inf3:
The requested URL returned error: 403
Not all packages were installed.
Please try installing packages again later.
Please, resolve the above problem and try installing the packages again.
If you cannot resolve the problem on your own, contact product technical support for assistance.

Any clue?

 

[FBecker]

same here: http://forum.swsoft.com/showthread.php?t=57231

 

[Ozzie@]

Same here

Same here.
I tried a wget for the file and that was blocked with a 403 error as well.
The server is hosted at Strato.

 

[hgmichna]

Same here

http://forum.swsoft.com/showthread.php?t=57249 and http://forum.swsoft.com/showpost.php?p=221355&postcount=2

The problem is widespread. Oddly, the URL is actually working. When I go to http://autoinstall.plesk.com/PSA_9.0.0/plesk-9.0.0-suse10.1-i386.inf3 directly, I actually receive an XML file.

The error message is erroneous. Plesk is defective.

Since the defective updater prevents any further repairs, we're stuck.

Hans-Georg

 

[Ozzie@]

Oddly, the URL was actually working. When I went to http://autoinstall.plesk.com/PSA_9.0...0.1-i386.inf3 directly, I actually received an XML file.

I know. I uploaded the file to the directory where it's supposed to be downloaded to, but no luck. I've read a report of a similar earlier problem that was bypassed by creating a plesk update mirror. I'm guessing that there must be mirrors out there, but I haven't found one yet.

 

[Bam-Hosting]

Well there should be something out there to fix this... they can't stuck us at 9.0.0 or .1

 

[MrGeneral]

Folks, there's what happened:

In plesk's mirror .htaccess:

order deny,allow
#Strato (for Plesk9 only)
deny from 85.214.0.0/16
deny from 81.169.128.0/18
allow from 85.214.7.104/30

# Intergenia
deny from 80.154.32.0/19
deny from 217.172.160.0/19
deny from 62.75.128.0/17
deny from 85.25.0.0/16
deny from 217.118.16.0/20
deny from 80.86.80.0/20

I'm pretty sure you're one of these , if so, you're blocked and you cannot update your server.

I found this when I had to setup another mirror from a client of mine to plesk 9.0.0 (I have 45gb of mirror for the whole 9.0.0 including all the distros).

Of course I can't share it here, otherwise I will just run out of bw. (Deals can be made though! )

Regards

 

[hgmichna]

Yes, that's it. Thanks!

# Intergenia
...
deny from 85.25.0.0/16
...
I'm pretty sure you're one of these , if so, you're blocked and you cannot update your server.

Yes, that includes my server. This leads to three questions:

1. Why?

2. What does Plesk expect me to do?

3. Are there any other workarounds or deals?

 

[MrGeneral]

Yes, that includes my server. This leads to three questions:

1. Why?

2. What does Plesk expect me to do?

3. Are there any other workarounds or deals?

1 - Dunno, maybe too much bandwidth?


2 - Nothing...?


3 - Sure, I've setup a mirror server (which I cant share here, otherwise ill just blow all my bandwidth, deals are welcome ;>), however a few issues occured:


http://forum.swsoft.com/showthread.php?t=56155&page=2

You should update key to work with plesk 9, etc etc.

Apart that, sure, my mirror has solved the issue.

Oh and btw, my clients server has that subnet as well.

Edit: From what serverloft told to my client, they dont want their clients to upgrade because of "hardware support", made me lol.

"In response to your question we do not offer plesk9 at present the reason for this is that it has some compatibility issue and with all new applications we prefer to wait a short while before we offer it to our customers. We will offer it in the future but as to when I do not know at this moment in time."


Anyway...at least we know why this xml error happened.

Regards

 

[Bam-Hosting]

1 - Dunno, maybe too much bandwidth?


2 - Nothing...?


3 - Sure, I've setup a mirror server (which I cant share here, otherwise ill just blow all my bandwidth, deals are welcome ;>), however a few issues occured:


http://forum.swsoft.com/showthread.php?t=56155&page=2

You should update key to work with plesk 9, etc etc.

Apart that, sure, my mirror has solved the issue.

Oh and btw, my clients server has that subnet as well.

Edit: From what serverloft told to my client, they dont want their clients to upgrade because of "hardware support", made me lol.

"In response to your question we do not offer plesk9 at present the reason for this is that it has some compatibility issue and with all new applications we prefer to wait a short while before we offer it to our customers. We will offer it in the future but as to when I do not know at this moment in time."


Anyway...at least we know why this xml error happened.

Regards

so how to contact you my man for the mirror?

 

[MrGeneral]

I don't have the mirror at the moment .

But I can setup them in my server.

However, consider the license issues, etc.

 

[DReffects]

wtf? i am banned as well (server@strato)

isn't this something swsoft should fix? i pay for plesk through strato and i really feel that i have the right to update...

 

[DReffects]

I've asked Strato what is going on. here's the reply (in german)

Ihr Lizenzkey für Plesk 8 oder Plesk 7 ist mit der neuen Version NICHT kompatibel.

Wir raten Ihnen daher dringend, bis auf weiteres dieses Update nicht auf Ihrem System einzuspielen.
Ohne gültigen Lizenzkey kann Plesk nicht verwendet werden.

Zur Zeit befindet sich die neue Plesk-Version in den STRATO Entwicklungslabors und wird von der Qualitätssicherung eingehend geprüft.
Sobald alle Test positiv abgeschlossen wurden stellen wir Ihnen schnellstmöglich einen Lizenzschlüssel für Plesk 9 zur Verfügung.

In essence:
- Plesk 7 or 8 keys are not 'compatible' with the new version
- they recommend not to install the update as plesk won't run without a license key
- the new plesk version is in the strato quality-assurance laboratories for testing
- as soon as the tests are positive they'll supply a key for plesk 9