Resolved Plesk Admin Pages not accessable

[Out2lunch]

We have recently upgraded to Onyx, and all went well, but a recent update, and I dont know which one, has locked us out of -

ourserver.onlinehome-server.info:8443/admin/home?context=home

Instead when we log in with the only admin account we get this page instead -

ourserver.onlinehome-server.info:8443/smb/web/view

This wouldn't be so bad but we have 4 different clients on the server, (as separate subscriptions), and I cant administrate any of their settings etc, and I need to upgrade something for one of the clients.

Its like an update has changed our admin user to being the admin of 1 of the subscriptions only, and is bypassing the main plesk admin jump off page.

Please can anyone help or shed some light on how we can fix this?

 

[Bitpalast]

Have you tried to create an additional administrator account from the console? With an additional account you might be able to login to the panel as usual.
https://docs.plesk.com/en-US/12.5/c...lias-additional-administrator-accounts.72489/

 

[modronmarch]

Hello Out2lunch,

It looks like you're stuck in Power User view. There's a button named "Change View" in the bottom left corner - click it, and then click "Switch to Service Provider view". I think it should help

 

[Out2lunch]

Thank you, Thank you, Thank you...

Yes it was in Power User Mode, I cant believe I did not notice that button before, as I didn't change it. It must have been the new guy who clicked it.

You guys are brilliant, thank you both for both solutions.



Regards,

Out2lunch