Plesk blank screen of death - 7.5.1 to 7.5.3

[CrypticGTX]

went from Plesk 7.5.1 to 7.5.3 (via command line) and I got the blank plesk screen

Redhat 9 / MySQL 4.0.24 / PHP 4.3.9

 BIND server starts Ok.

 Now BIND server shutting down...

 Trying to stop BIND server... done
 Trying to start MySQL server... done
 Trying to establish test connection... connected
 Cannot start Mysql server

ERROR while trying to  check Plesk Database version
Check the error reason(see log file: /tmp/psa_7.5.3_RedHat_9_build75050506.13_installing.log), fix and try again

Aborting...

error: %pre(psa-7.5.3-rh9.build75050506.13) scriptlet failed, exit status 1
error:   install: %pre scriptlet failed (2), skipping psa-7.5.3-rh9.build75050506.13

cat /tmp/psa_7.5.3_RedHat_9_build75050506.13_installing.log

 Trying to stop BIND server... Stopping named: 
done
 Trying to start MySQL server... /var/tmp/rpm-tmp.14997: line 3634: /etc/rc.d/init.d/mysqld: No such file or directory

ERROR while trying to start MySQL server

[B]SKIPPING A CHUNK HERE[/B]

Trying to start MySQL server... done
 Trying to establish test connection... connected
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart [COLOR=DarkRed][B]repeats like 20 times[/B][/COLOR]

 Cannot start Mysql server

ERROR while trying to  check Plesk Database version

It looks like the RPM is issueing a incomplete MySQL start command. I do have a symbolic link for mysqld to mysql.

 

[littlefrog]

Read my post with the same issue

http://forum.sw-soft.com/showthread.php?s=&threadid=24218

I was able to solve it on Red Hat Enterprise 3 ES

 

[CrypticGTX]

I tried forcing... it went through but i still get the 7.5.1 login screen that goes blank

 

[littlefrog]

ok you will notice that in mine i had to download and install several packages first before I was able to get that error.

Are you getting it through manual or through the auto updater.

Post the log files from the /tmp folder.

 

[CrypticGTX]

Originally posted by 2tonecafe
ok you will notice that in mine i had to download and install several packages first before I was able to get that error.

Are you getting it through manual or through the auto updater.

Post the log files from the /tmp folder.

I didnt have any dependencies issues (not that I recall).

[
[tmp]# cat psa_7.5.3_RedHat_9_build75050506.13_installing.log

START LOGGING: Tue May 24 00:25:35 CDT 2005

===> Checking for previous installation ... found.
 Trying to stop MySQL server... Stopping MySQL:  [  OK  ]
done
mysqld is stopped
 Making some checks before upgrading

 Now BIND server shutting down...

 Trying to stop BIND server... Stopping named: 
done
doneing to start BIND server... Starting named: [  OK  ]

 BIND server starts Ok.

 Trying to start MySQL server... Starting MySQL:  [  OK  ]
done
 Trying to establish test connection... connected
mysqld (pid 4826) is running...
 Trying to stop MySQL server... Stopping MySQL:  [  OK  ]
done
mysqld is stopped

===> Checking for the necessary system accounts
 Checking for the system groups and users necessary for Qmail...
 Checking for the group 'nofiles'...
 Group 'nofiles' already exists

 Checking for the user 'alias'...
 User 'alias' already exists

 Checking for the user 'qmaild'...
 User 'qmaild' already exists

 Checking for the user 'qmaill'...
 User 'qmaill' already exists

 Checking for the user 'qmailp'...
 User 'qmailp' already exists

 Checking for the group 'qmail'...
 Group 'qmail' already exists

 Checking for the user 'qmailq'...
 User 'qmailq' already exists

 Checking for the user 'qmailr'...
 User 'qmailr' already exists

 Checking for the user 'qmails'...
 User 'qmails' already exists

 Checking for the group 'popuser'...
 Group 'popuser' already exists

 Checking for the user 'popuser'...
 User 'popuser' already exists

 Checking for the system groups and users necessary for MySQL...
 Checking for the group 'mysql'...
 Group 'mysql' already exists

 Checking for the user 'mysql'...
 User 'mysql' already exists

 Checking for the system groups and users necessary for admin server...
 Checking for the group 'psaadm'...
 Group 'psaadm' already exists

 Checking for the user 'psaadm'...
 User 'psaadm' already exists

 Checking for the system groups and users necessary for Apache...
 Checking for the group 'apache'...
 Group 'apache' already exists

 Checking for the user 'apache'...
 User 'apache' already exists

 Checking for the group 'psaftp'...
 Group 'psaftp' already exists

 Checking for the user 'psaftp'...
 User 'psaftp' already exists

 Checking for the group 'psaserv'...
 Group 'psaserv' already exists

 Checking for the group 'psaserv'...
 Trying to add supplementary group 'psaserv' for user 'apache'...  already there
 Checking for the group 'psaserv'...
 Trying to add supplementary group 'psaserv' for user 'psaftp'...  already there
 Checking for the group 'psaserv'...
 Trying to add supplementary group 'psaserv' for user 'psaadm'...  already there
 group psacln already exists
/usr/local/psa/bin/chrootsh already registered as a login shell
Standard build detected. Upgrading canceled, because only
5.0.x versions supported for upgrading from Standard to RPM
builds.

 Trying to define super-server internet daemon type... xinetd
 Trying to check if xinetd daemon is running... WARNING: no running xinetd found, will try to start
 Trying to restart xinetd daemon... Stopping xinetd: [FAILED]
Starting xinetd: [  OK  ]
done
done


START LOGGING: Tue May 24 00:46:02 CDT 2005

===> Checking for previous installation ... found.
 Making some checks before upgrading
doneing to start BIND server... Starting named: [  OK  ]

 BIND server starts Ok.


 Now BIND server shutting down...

 Trying to stop BIND server... Stopping named: 
done
 Trying to start MySQL server... Starting MySQL:  [  OK  ]
done
 Trying to establish test connection... connected
mysqld (pid 6657) is running...
 Trying to stop MySQL server... Stopping MySQL:  [FAILED]

WARNING!
During the stop found some small problems(see log file: /tmp/psa_7.5.3_RedHat_9_build75050506.13_installing.log)

Continue...

mysqld (pid 6686) is running...
mysqld (pid 6686) is running...
mysqld (pid 6686) is running...
mysqld (pid 6686) is running...
mysqld (pid 6686) is running...

ERROR while trying to stop

Aborting...

 Trying to find JAVA_HOME variable in the /var/tomcat4/conf/tomcat4.conf... 
 JAVA_HOME variable is already in the /var/tomcat4/conf/tomcat4.conf and has correct value (/usr/java/j2sdk1.4.2)

 Trying to find JAVA_HOME variable in the /var/tomcat4/conf/tomcat4.conf... 
 JAVA_HOME variable is already in the /var/tomcat4/conf/tomcat4.conf and has correct value (/usr/java/j2sdk1.4.2)

 

[CrypticGTX]

here's more, this one repeats alot since I tried several times.
tmp]# cat psa_7.5.3_RedHat_9_build75050506.13_upgrade.log

 Trying to set up default qmail permissions... done

===> Installing Qmail server
 Trying to set maillog file to /usr/local/psa/var/log/maillog... done
 Configuring Qmail...
 Trying to generate SSL certificates for TLS sessions... done
 Trying to register service qmail...  using /sbin/chkconfig
done
 Trying to register qmail in alternatives... done
 Trying to start Qmail services... Starting qmail:  [  OK  ]
done
 Trying to set up default qmail permissions... done

===> Installing Qmail server
 Trying to set maillog file to /usr/local/psa/var/log/maillog... done
 Configuring Qmail...
 Trying to generate SSL certificates for TLS sessions... done
 Trying to register service qmail...  using /sbin/chkconfig
done
 Trying to register qmail in alternatives... done
 Trying to start Qmail services... Starting qmail:  [  OK  ]
done
 Trying to set up default drweb permissions...  Checking for the system groups and users necessary for DrWeb...
 Checking for the group 'drweb'...
 Group 'drweb' already exists

 Checking for the user 'drweb'...
 User 'drweb' already exists

 Checking for the group 'nofiles'...
 Trying to add supplementary group 'nofiles' for user 'drweb'...  already there
 Making chown and chmod under drweb stuff
 Trying to set up default drweb permissions...  Making changes in drweb config files
 Trying to stop DrWeb services... Shutting down DrWeb(R) daemon: [FAILED]
 Trying to start DrWeb services... Starting up DrWeb(R) daemon: Dr.Web (R) daemon for Linux/Plesk Edition, version 4.32.2 (2004-11-01)
Copyright (c) Igor Daniloff, 1992-2004
Doctor Web Ltd., Moscow, Russia
Support service: [url]http://support.drweb.com[/url]
To purchase: [url]http://buy.drweb.com[/url]
 
Engine version: 4.32b
Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 148
Loading /var/drweb/bases/drw43241.vdb - Ok, virus records: 782
Loading /var/drweb/bases/drw43240.vdb - Ok, virus records: 436
Loading /var/drweb/bases/drw43239.vdb - Ok, virus records: 775
Loading /var/drweb/bases/drw43238.vdb - Ok, virus records: 1011
Loading /var/drweb/bases/drw43237.vdb - Ok, virus records: 656
Loading /var/drweb/bases/drw43236.vdb - Ok, virus records: 850
Loading /var/drweb/bases/drw43235.vdb - Ok, virus records: 1001
Loading /var/drweb/bases/drw43234.vdb - Ok, virus records: 554
Loading /var/drweb/bases/drw43233.vdb - Ok, virus records: 632
Loading /var/drweb/bases/drw43232.vdb - Ok, virus records: 516
Loading /var/drweb/bases/drw43231.vdb - Ok, virus records: 466
Loading /var/drweb/bases/drw43230.vdb - Ok, virus records: 901
Loading /var/drweb/bases/drw43229.vdb - Ok, virus records: 632
Loading /var/drweb/bases/drw43228.vdb - Ok, virus records: 584
Loading /var/drweb/bases/drw43227.vdb - Ok, virus records: 568
Loading /var/drweb/bases/drw43226.vdb - Ok, virus records: 533
Loading /var/drweb/bases/drw43225.vdb - Ok, virus records: 476
Loading /var/drweb/bases/drw43224.vdb - Ok, virus records: 484
Loading /var/drweb/bases/drw43223.vdb - Ok, virus records: 442
Loading /var/drweb/bases/drw43222.vdb - Ok, virus records: 371
Loading /var/drweb/bases/drw43221.vdb - Ok, virus records: 372
Loading /var/drweb/bases/drw43220.vdb - Ok, virus records: 560
Loading /var/drweb/bases/drw43219.vdb - Ok, virus records: 412
Loading /var/drweb/bases/drw43218.vdb - Ok, virus records: 511
Loading /var/drweb/bases/drw43217.vdb - Ok, virus records: 512
Loading /var/drweb/bases/drw43216.vdb - Ok, virus records: 507
Loading /var/drweb/bases/drw43215.vdb - Ok, virus records: 539
Loading /var/drweb/bases/drw43214.vdb - Ok, virus records: 275
Loading /var/drweb/bases/drw43213.vdb - Ok, virus records: 404
Loading /var/drweb/bases/drw43212.vdb - Ok, virus records: 428
Loading /var/drweb/bases/drw43211.vdb - Ok, virus records: 494
Loading /var/drweb/bases/drw43210.vdb - Ok, virus records: 450
Loading /var/drweb/bases/drw43209.vdb - Ok, virus records: 639
Loading /var/drweb/bases/drw43208.vdb - Ok, virus records: 603
Loading /var/drweb/bases/drw43207.vdb - Ok, virus records: 620
Loading /var/drweb/bases/drw43206.vdb - Ok, virus records: 683
Loading /var/drweb/bases/drw43205.vdb - Ok, virus records: 525
Loading /var/drweb/bases/drw43204.vdb - Ok, virus records: 607
Loading /var/drweb/bases/drw43203.vdb - Ok, virus records: 409
Loading /var/drweb/bases/drw43202.vdb - Ok, virus records: 543
Loading /var/drweb/bases/drwebase.vdb - Ok, virus records: 51982
Loading /var/drweb/bases/drw43201.vdb - Ok, virus records: 364
Total virus records: 75257
Key file not found!
Plesk authorization failed: HTTP request error [7]
Error: Plesk Software not running.
[FAILED]

WARNING!
During the start found some small problems(see log file: /tmp/psa_7.5.3_RedHat_9_build75050506.13_upgrade.log)

Continue...

 Trying to define super-server internet daemon type... xinetd
 Trying to check if xinetd daemon is running... done


START LOGGING: Tue May 24 02:27:51 CDT 2005
 Making some checks before upgrading

 Now BIND server shutting down...

 Trying to stop BIND server... Stopping named: 
done
doneing to start BIND server... Starting named: [  OK  ]

 BIND server starts Ok.

 Trying to start MySQL server... done
 Trying to establish test connection... connected
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
Usage: /etc/rc.d/init.d/mysqld start|stop|restart
 Cannot start Mysql server

ERROR while trying to  check Plesk Database version

Aborting...