Issue Plesk broken after update to Onyx

[Texx]

Hello,

I've updated my Plesk installation to Onyx and now I can't use it anymore.

After the login screen I get this error:

[2017-01-17 10:32:59] ERR [panel] Action Helper by name Form not found
[2017-01-17 10:32:59] ERR [panel] Action Helper by name Form not found:
0: /opt/psa/admin/plib/Zend/Controller/Action/HelperBroker.php:369
    Zend_Controller_Action_HelperBroker::_loadHelper(string 'Form')
1: /opt/psa/admin/plib/Zend/Controller/Action/HelperBroker.php:155
    Zend_Controller_Action_HelperBroker::getStaticHelper(string 'form')
2: /opt/psa/admin/plib/Application/Web.php:90
    Plesk\Application_Web->_initFrontController()
3: /opt/psa/admin/plib/Application/Web.php:26
    Plesk\Application_Web->run()
4: /opt/psa/admin/htdocs/application.php:15
[2017-01-17 10:32:59] ERR [1] Action Helper by name Form not found

I tried to reconfigure from console the installation by with no success after.

Has anybody an idea about what can be wrong?

Thank you!

 

[IgorG]

What about

# plesk repair installation

?

 

[Texx]

I just tries to repair the installation and almost finished with an error but I still have the same problem.


# plesk repair installation

------

WARNING!
Some problems are found during attempt to status service qmail - control script doesn't exist or isn't executable(see log file: /var/log/plesk/rc_actions.log)

Continue...

done
Regenerating web servers' configuration files...
Cleaning active Panel sessions...

Bootstrapper repair finished.
Errors occurred while performing the following actions: restore mail.
Check '/var/log/plesk/install/plesk_17.0.17_repair.log' and '/var/log/plesk/install/plesk_17.0.17_repair_problems.log' for details.
If you can't resolve the issue on your own, please address Parallels support.

**** Product repair completed successfully.

STOP Bootstrapper 17.0.17 repair AT Tue Jan 17 10:53:33 EET 2017

--------------


#cat /var/log/plesk/rc_actions.log | grep qmail

-----

INFO: [Tue Jan 17 10:53:16 EET 2017]: Serice: qmail, Action: status

WARNING!
Some problems are found during attempt to status service qmail - control script doesn't exist or isn't executable(see log file: /var/log/plesk/rc_actions.log)

Continue..

-----

I'm not sure why do I have a problem with qmail , I'm using postfix.

 

[IgorG]

Is this Debian/Ubuntu?

What is output of command

#dpkg -S /opt/psa/admin/plib/Zend/Controller/Action/HelperBroker.php

?

 

[Texx]

yes, it's Ubuntu 12.04.5 LTS

Still 12.04 Because at one point last year I tried a dist upgrade but Plesk broke because some apache modules issues.

root@lvps87-230-94-189:/var/log/plesk/install# dpkg -S /opt/psa/admin/plib/Zend/Controller/Action/HelperBroker.php
dpkg-query: no path found matching pattern /opt/psa/admin/plib/Zend/Controller/Action/HelperBroker.php.

 

[IgorG]

Try to complete upgrade with

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

 

[Texx]

I tried this:

#plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

Problem still persists. Then I ran again:

#plesk repair installation

But still with no success

This is the repair log:

START Bootstrapper 17.0.17 repair AT Tue Jan 17 12:26:14 EET 2017

**** Product repair started.

===> Checking for previous installation ... found.
Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.

Trying to start service mysql... /usr/sbin/mysqld (pid 5997) is running...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 017000017
Trying to backup MySQL database... done
MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.17.0.17-17.0.17.20170117-122614.dump.gz
Finishing up upgrade procedures and rerunning previously failed upgrade actions...
Checking for the group 'lock-manager'...
Trying to add supplementary group 'lock-manager' for user 'psaadm'... already there
===> Cumulative APS controller database (apsc) upgrade and repair has been started.
Upgrade or repair for 'apsc' (stage 'prep') is not required
Trying to backup MySQL database... done
MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.apsc.17.0.17-17.0.17.20170117-122621.dump.gz
===> Cumulative upgrade and repair of APS controller database has been completed.
Connection to APSC DB is possible
===> Cumulative APS controller upgrade and repair (final stage) has been started.
Upgrade or repair for 'apsc' (stage 'post') is not required
===> Cumulative upgrade and repair of APS controller (final stage) has been completed.
Trying to reset database user password for 'pma_XOHpuwB6mF9F@'... done
===> Cumulative Plesk database upgrade and repair (revertable stage) has been started.
Upgrade or repair for 'core' (stage 'prep') is not required
===> Preparing Plesk database upgrade (revertable stage).

Trying to set psa database version to 017000017... done
===> Cumulative upgrade and repair of Plesk database (revertable stage) has been completed.
===> Plesk database scheme upgrade has been started.
===> Plesk database scheme upgrade has been completed.
done
===> Cumulative Plesk upgrade and repair (final stage) has been started.
Upgrade or repair for 'core' (stage 'post') is not required
===> Preparing Plesk upgrade (final stage).
===> Cumulative upgrade and repair of Plesk (final stage) has been completed.
Trying to upgrade and repair SpamAssassin service configuration... Upgrade or repair for 'spamassassin' (stage 'files') is not required
done
Trying to upgrade and repair Roundcube webmail configuration... Upgrade or repair for 'roundcube' (stage 'files') is not required
done
Upgrade of Roundcube Web Based mail client configs and DB is not required - no previous version
Trying to upgrade and repair Fail2Ban configuration (bootstrapper-prep stage)... Upgrade or repair for 'fail2ban' (stage 'bootstrapper-prep') is not required
done
Trying to upgrade and repair Fail2Ban configuration (bootstrapper-post stage)... Upgrade or repair for 'fail2ban' (stage 'bootstrapper-post') is not required
done
Trying to upgrade and repair Firewall service configuration... Upgrade or repair for 'firewall' (stage 'post') is not required
done
Trying to stop service bind9... * Stopping domain name service... bind9
...done.
done
Trying to register service bind9... done
Trying to start service bind9... * Starting domain name service... bind9
...done.
done
Reconfiguring mail subsystem...
Trying to execute mail_restore to synchronize mail server settings and Plesk Database... ==> Checking for: mailsrv_conf_init... ok
==> Checking for: mail_handlers_init... ok
==> Checking for: mailsrv_entities_dump... ok
==> Checking for: mail_admin_aliases... ok
==> Checking for: mail_auth_dump... ok
==> Checking for: mailman_lists_dump... ok
==> Checking for: mail_kav8_restore... ok
==> Checking for: mail_responder_restore... ok
==> Checking for: mail_imap_restore... ok
==> Checking for: mail_postfix_transport_restore... fail
==> Checking for: mail_spam_restore... ok
==> Checking for: mail_grey_restore... ok
==> Checking for: mail_mailbox_restore... ok
==> Checking for: mail_spf_restore... ok
==> Checking for: mail_dk_restore... ok
==> Checking for: mail_drweb_restore... not found, skipped
==> Checking for: mail_outgoing_restore... ok
==> Checking for: mail_transport_restore... ok
Errors occured in mail restore procedure
Some utilities have exited with errors:
/usr/lib/plesk-9.0/mail_postfix_transport_restore
Reconfiguring Apache web server...
Reconfiguring ProFTPD FTP server...
Reconfiguring AWStats web statistics...
Reconfiguring WatchDog...
Restoring SELinux contexts...
Trying to register service sw-cp-server... done
Trying to register service sw-engine... done
Trying to register service dovecot... done
Trying to register service kavehost... done
Trying to register service spamassassin... done
Trying to register service pc-remote... done
Trying to register service nginx... done
Trying to register service psa... done
Reconfiguring SSL ciphers and protocols...
Trying to configure SSL ciphers and protocols for: ... INFO: [Tue Jan 17 12:27:46 EET 2017]: Serice: qmail, Action: status

WARNING!
Some problems are found during attempt to status service qmail - control script doesn't exist or isn't executable(see log file: /var/log/plesk/rc_actions.log)

Continue...

done
Regenerating web servers' configuration files...
Cleaning active Panel sessions...

Bootstrapper repair finished.
Errors occurred while performing the following actions: restore mail.
Check '/var/log/plesk/install/plesk_17.0.17_repair.log' and '/var/log/plesk/install/plesk_17.0.17_repair_problems.log' for details.
If you can't resolve the issue on your own, please address Parallels support.

**** Product repair completed successfully.

STOP Bootstrapper 17.0.17 repair AT Tue Jan 17 12:28:01 EET 2017

 

[IgorG]

Well. I suppose that it is consequences of failed Ubuntu distupgrade.
I can only recommend creating a request to support team to do the in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://cscontact.plesk.com/form/32/?Product=Plesk

 

[Texx]

Not sure if has something to do with dist upgrade because I did a full restore of the VM after it failed, but I'll try .
One more question, how do I find my license key using the terminal ?

 

[IgorG]

One more question, how do I find my license key using the terminal ?

# grep 'key-number' /etc/sw/keys/keys/key*