Issue plesk Control Panel Blank

[Fahad Javaid]

Hello Guys,

I am new to Linux and Plesk, and have been trying to troubleshhot this issue for last few days without any success.

When I try to login to Plesk Control panel. https://myserver.com:8443
It prompts me for admin username and password
When I put admin username and password and click on Submit the page just goes Blank.

I checked /var/log/plesk/panel.log and found below error:

PHP Warning: require_once(/usr/local/psa/admin/plib/modules/heavy-metal-skin/library/EventListener.php): failed to open stream: Permission denied; File: /usr/local/psa/admin/plib/scripts/interface_async_executor.php, Line: 71

PHP Fatal error: require_once(): Failed opening required '/usr/local/psa/admin/plib/modules/heavy-metal-skin/library/EventListener.php' (include_path='/usr/local/psa/admin/plib:/usr/local/psa/admin/externals') in /usr/local/psa/admin/plib/scripts/interface_async_executor.php on line 71

ERR [1] PHP Warning: require_once(/usr/local/psa/admin/plib/modules/heavy-metal-skin/hooks/ContentInclude.php): failed to open stream: Permission denied; File: /usr/local/psa/admin/plib/CommonPanel/Controller/Helper/Module.php, Line: 293

PHP Fatal error: require_once(): Failed opening required '/usr/local/psa/admin/plib/modules/heavy-metal-skin/hooks/ContentInclude.php' (include_path='/usr/local/psa/admin/plib:/usr/local/psa/admin/externals') in /usr/local/psa/admin/plib/CommonPanel/Controller/Helper/Module.php on line 293

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Can Somebody please help me here ?

Regards,

 

[IgorG]

Try to fix it with

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
# plesk repair installation

 

[Fahad Javaid]

Hello Igor,

Thanks for the update and suggestion.

Yesterday, while investigating the issue I tried to search what this modules/heavy-metal-skin is?
I could not locate any information which can explain me the necessity and functioning of this module.
I renamed the "heavy-metal-skin" module to heavy-metal-skin-bad, and refreshed the plesk panel
and all started working fine.

I am not sure where this module modules/heavy-metal-skin came from and why renaming it to modules/heavy-metal-skin-bad
resolved everything. Plesk panel is back working fine.

Regards,
Fahad

 

[IgorG]

Maybe you have installed "Skins and Color Schemes" Plesk extension and there is Heavy Metal Plesk skin. You can try to uninstall it for resolving this issue completely.