Resolved Plesk Core Cron Error: ioncube_loader

[alpyeni1]

Hello everyone,

After recent update to Plesk Plesk Obsidian 18.0.23 Update #4, on my Debian 8.11 web server, the Plesk keeps sending me notification emails with title Cron <root@hubserver> [ -x /usr/lib/php5/sessionclean ] && /usr/lib/php5/sessionclean around every 30 minutes, and the email contains the following message:

Failed loading /usr/lib/php5/20131226/ioncube_loader_lin_7.2.so:  /usr/lib/php5/20131226/ioncube_loader_lin_7.2.so: undefined symbol: zend_ce_countable
Failed loading /usr/lib/php5/20131226/ioncube_loader_lin_7.2.so:  /usr/lib/php5/20131226/ioncube_loader_lin_7.2.so: undefined symbol: zend_ce_countable
Failed loading /usr/lib/php5/20131226/ioncube_loader_lin_7.2.so:  /usr/lib/php5/20131226/ioncube_loader_lin_7.2.so: undefined symbol: zend_ce_countable
Failed loading /usr/lib/php5/20131226/ioncube_loader_lin_7.2.so:  /usr/lib/php5/20131226/ioncube_loader_lin_7.2.so: undefined symbol: zend_ce_countable

I am struggling on finding the root issue here, and I don't know how to solve it. These emails are getting a bit annoying, so please help me find the problem and solve it.

Any feedback and helping hand is in advance appreciated!

Kindly,

 

[IgorG]

You have to finв related PHP5 .ini file which contains a line with mention of extension ioncube_loader_lin_7.2.so and remove this extra line on ini file. System PHP ini files should be somewhere in /etc/php.... And Plesk PHP ini files in /opt/plesk/php....

 

[alpyeni1]

I tried checking all the PHP.inis I could find under /etc/php, /etc/php5, and /opt/plesk/php, but neither of them had anything related to ioncube_loader.

 

[IgorG]

Incompatible Ioncube module for PHP 7.2 is loaded by PHP 5.
I assume that this ini file can be located somewhere in rm -rf /etc/php5/*/conf.d/00-ioncube-loader-7.2.ini
Remove it with

# rm -rf /etc/php5/*/conf.d/00-ioncube-loader-7.2.ini

 

[AlexGreen]

I have the same problem,
after update to 18.0.28 every 30 minutes i get the message:

Cron <root@server2> [ -x /usr/lib/php/sessionclean ] && /usr/lib/php/sessionclean

Failed loading /usr/lib/php/20151012/ioncube_loader_lin_7.2.so:  /usr/lib/php/20151012/ioncube_loader_lin_7.2.so: undefined symbol: zend_ce_countable
Failed loading /usr/lib/php/20151012/ioncube_loader_lin_7.2.so:  /usr/lib/php/20151012/ioncube_loader_lin_7.2.so: undefined symbol: zend_ce_countable
Failed loading /usr/lib/php/20151012/ioncube_loader_lin_7.2.so:  /usr/lib/php/20151012/ioncube_loader_lin_7.2.so: undefined symbol: zend_ce_countable
Failed loading /usr/lib/php/20151012/ioncube_loader_lin_7.2.so:  /usr/lib/php/20151012/ioncube_loader_lin_7.2.so: undefined symbol: zend_ce_countable

after i delte the file

i get this message

Failed loading /usr/lib/php/20151012/ioncube_loader_lin_7.2.so:  /usr/lib/php/20151012/ioncube_loader_lin_7.2.so: cannot open shared object file: No such file or directory
Failed loading /usr/lib/php/20151012/ioncube_loader_lin_7.2.so:  /usr/lib/php/20151012/ioncube_loader_lin_7.2.so: cannot open shared object file: No such file or directory
Failed loading /usr/lib/php/20151012/ioncube_loader_lin_7.2.so:  /usr/lib/php/20151012/ioncube_loader_lin_7.2.so: cannot open shared object file: No such file or directory
Failed loading /usr/lib/php/20151012/ioncube_loader_lin_7.2.so:  /usr/lib/php/20151012/ioncube_loader_lin_7.2.so: cannot open shared object file: No such file or directory

how i can solve this?

 

[IgorG]

how i can solve this?

You have to find ini file where loading of unexisting file ioncube_loader_lin_7.2.so is specified. If you can't - contact Plesk Support Team.

 

[Not_allowed_to_use_email]

That seems to be a bug in php-ioncube-loader or sessionclean !
- have default php version set to e.g. /opt/plesk/php/7.2/bin/php
- system php from distribution is e.g. /usr/bin/php7.0
- dpkg-reconfigure php-ioncube-loader will now install the php 7.2 version /usr/lib/php/20151012/ioncube_loader_lin_7.2.so for all the php 7.0 variants in the /etc/php/7.0/xxx directories
- /usr/lib/php/sessionclean does not use the php version set by update-alternatives (7.2) but this one: /usr/sbin/phpquery -V (7.0)
- as consequence /usr/lib/php/sessionclean crashes

How to fix that manually:
in /etc/php/<yourversion>/[cli|fpm|...]/conf.d/00-ioncube-loader-7.2.ini
change "zend_extension=/usr/lib/php/20151012/ioncube_loader_lin_7.2.so" to "zend_extension=/usr/lib/php/20151012/ioncube_loader_lin_X.Y.so" according to the result of /usr/sbin/phpquery -V

For the dev guys: Please dont let php-ioncube-loader install a 7.2 version in the 7.0 config files!

 

[AlexGreen]

Hello everybody,
i solve the problem i have had the wrong ioncube loader in following directories

/etc/php/7.0/apache2/conf.d/
/etc/php/7.0/cgi/conf.d
/etc/php/7.0/cli/conf.d
/etc/php/7.0/fpm/conf.d

i deleded as decribe the wrong ioncube-loader.ini
and put a new right ioncube-loader.ini in these directories.

; Enable ionCube Zend extension module
zend_extension=ioncube_loader_lin_7.0.so

 

[hillcow]

Hey guys, I have the same problem. I get a mail every minute. Sitting at about 40.000 mails currently.

I can't find anything related to ionCube in these directories:

/etc/php/7.0/apache2/conf.d/
/etc/php/7.0/cgi/conf.d
/etc/php/7.0/cli/conf.d
/etc/php/7.0/fpm/conf.d

Please help! The errors started after a Plesk update, just like described above. Here are the errors I am getting:

PHP Warning:  PHP Startup: Unable to load dynamic library 'openssl' (tried: /opt/plesk/php/7.3/lib/php/modules/openssl (/opt/plesk/php/7.3/lib/php/modules/openssl: cannot open shared object file: No such file or directory), /opt/plesk/php/7.3/lib/php/modules/openssl.so (/opt/plesk/php/7.3/lib/php/modules/openssl.so: cannot open shared object file: No such file or directory)) in Unknown on line 0

Failed loading /usr/lib/php5/20131226/ioncube_loader_lin_7.3.so:  /usr/lib/php5/20131226/ioncube_loader_lin_7.3.so: undefined symbol: zend_ce_countable
Failed loading /usr/lib/php5/20131226/ioncube_loader_lin_7.3.so:  /usr/lib/php5/20131226/ioncube_loader_lin_7.3.so: undefined symbol: zend_ce_countable
Failed loading /usr/lib/php5/20131226/ioncube_loader_lin_7.3.so:  /usr/lib/php5/20131226/ioncube_loader_lin_7.3.so: undefined symbol: zend_ce_countable
Failed loading /usr/lib/php5/20131226/ioncube_loader_lin_7.3.so:  /usr/lib/php5/20131226/ioncube_loader_lin_7.3.so: undefined symbol: zend_ce_countable

 

[Marc D.]

That seems to be a bug in php-ioncube-loader or sessionclean !
- have default php version set to e.g. /opt/plesk/php/7.2/bin/php
- system php from distribution is e.g. /usr/bin/php7.0
- dpkg-reconfigure php-ioncube-loader will now install the php 7.2 version /usr/lib/php/20151012/ioncube_loader_lin_7.2.so for all the php 7.0 variants in the /etc/php/7.0/xxx directories
- /usr/lib/php/sessionclean does not use the php version set by update-alternatives (7.2) but this one: /usr/sbin/phpquery -V (7.0)
- as consequence /usr/lib/php/sessionclean crashes

How to fix that manually:
in /etc/php/<yourversion>/[cli|fpm|...]/conf.d/00-ioncube-loader-7.2.ini
change "zend_extension=/usr/lib/php/20151012/ioncube_loader_lin_7.2.so" to "zend_extension=/usr/lib/php/20151012/ioncube_loader_lin_X.Y.so" according to the result of /usr/sbin/phpquery -V

For the dev guys: Please dont let php-ioncube-loader install a 7.2 version in the 7.0 config files!

Thank you for your clear and detailed explanation.
It seems the problem occurs after each Plesk update.
Is there a way to set the default system php distribution (7.0) to the same one set by update-alternatives ?

On my system, I have :

# php -v  => 7.3.22
# phpquery -V => 7.0
# grep zend_extension  /etc/php/7.0/*/conf.d/00-ioncube-loader-7.3.ini
/etc/php/7.0/apache2/conf.d/00-ioncube-loader-7.3.ini:zend_extension=/usr/lib/php/20151012/ioncube_loader_lin_7.3.so
/etc/php/7.0/cgi/conf.d/00-ioncube-loader-7.3.ini:zend_extension=/usr/lib/php/20151012/ioncube_loader_lin_7.3.so
/etc/php/7.0/cli/conf.d/00-ioncube-loader-7.3.ini:zend_extension=/usr/lib/php/20151012/ioncube_loader_lin_7.3.so
/etc/php/7.0/fpm/conf.d/00-ioncube-loader-7.3.ini:zend_extension=/usr/lib/php/20151012/ioncube_loader_lin_7.3.so

# sed -i "s/ioncube_loader_lin_7.3/ioncube_loader_lin_7.0/" /etc/php/7.0/*/conf.d/00-ioncube-loader-7.3.ini
fixes the problem, but only until the next update.

Thanks in advance for any help.
Marc

 

[hillcow]

# sed -i "s/ioncube_loader_lin_7.3/ioncube_loader_lin_7.0/" /etc/php/7.0/*/conf.d/00-ioncube-loader-7.3.ini
fixes the problem, but only until the next update.

Doesn't work for me, since I don't have any .ini files that have the ioncube name in it in any directory under /etc/php/7.3/*

 

[Marc D.]

Doesn't work for me, since I don't have any .ini files that have the ioncube name in it in any directory under /etc/php/7.3/*

I guess you should edit files under the directory of the PHP system distribution (eg. /etc/php/7.0 not /etc/php/7.3)

In the command above:
# sed -i "s/ioncube_loader_lin_7.3/ioncube_loader_lin_7.0/" /etc/php/7.0/*/conf.d/00-ioncube-loader-7.3.ini
replace "7.0" with your original distribution version

HTH

 

[MaRe]

When running the cronjob of my Matomo instance, I get the following errors after upgrading Plesk from Ubuntu 16 to Ubuntu 18 and then to Ubuntu 20. I can confirm this is no Matomo error and is caused of the upgrade.

Empty or invalid response 'Failed loading /usr/lib/php/20190902/ioncube_loader_lin_7.2.so:  /usr/lib/php/20190902/ioncube_loader_lin_7.2.so: undefined symbol: _zval_ptr_dtor

What I already did:

• Changed to the correct path in /etc/php/7.0/[apache2/conf.d/cli/fpm/cgi]/00-ioncube-loader-7.2.ini:
  

  ; Important: if you experience extension loading errors after PHP upgrade, please run "dpkg-reconfigure php5-ioncube-loader" to update ionCube extension configuration; comment out next line to disable ionCube Zend extension in php
  zend_extension=/usr/lib/php/20190902/ioncube_loader_lin_7.2.so

• Saw that there is no 00-iconcube-loader-7.2.ini file in /etc/php/7.2/*
• Saw that there is no folder for PHP 7.3, but PHP 7.3.29 is installed
• Did the same as in 7.0 for the 7.4 folder, the contaned ioncube loader file is also 00-ioncube-loader-7.2.ini (shouldn't that be 7.4)?

Are there any steps I can do here? Thanks!