Issue Plesk correctly sending emails but unable to receive external emails

[annahernandez99]

Everything has been working good untill today, when we had an issue with our SSL certificate when it expired and we changed it for another.

Since that happened, we can properly send emails but not receive them, unless they are emails from our own domain.

The installed SSL is not a Wildcard SSL.
We have not added the subdomain "mail.domain.com" on the Plesk domains list.
We assigned the non Wildcard SSL to work also on email on the Plesk domain settings.
We have no information regarding the non-receiving emails on the Plesk logs.
If i go to the following SMTP tester: SMTP Test / Mail Server Test • Wormly Monitoring and send an email checking that it has to be an SMTP email, then that email is received correctly even if it comes from a different domain.

By the other side, if i do not check the SMTP email checkbox, the email is never received

Our DNS records are the following:

domain.com. TXT v=spf1 +a +mx -all
smtp.domain.com. A SERVER.IP
pop.domain.com. A SERVER.IP
pop3.domain.com. A SERVER.IP
imap.domain.com. A SERVER.IP
domain.com. MX(1) mail.domain.com
What can be going wrong?

 

[altijd.live]

Similar issue here .. Wormly test mails come through, but mails from gmail or an outside O365 account don't reach the account..