Issue Plesk Email Security error with Clamd Service

[HoracioS]

Hello, when trying to install and start AV in a NEW Plesk install I receive the following error:

Feb 10 19:59:31 serveur-1.testing.com systemd[1]: [email protected]: control process exited, code=exited status=1
Feb 10 19:59:31 serveur-1.testing.com systemd[1]: Failed to start clamd scanner (scan) daemon.
-- Subject: Unit [email protected] has failed
-- Defined-By: systemd
-- Support: systemd-devel Info Page
--
-- Unit [email protected] has failed.
--
-- The result is failed.
Feb 10 19:59:31 serveur-1.testing.com systemd[1]: Unit [email protected] entered failed state.
Feb 10 19:59:31 serveur-1.testing.com systemd[1]: [email protected] failed.
Feb 10 19:59:32 serveur-1.testing.com systemd[1]: [email protected] holdoff time over, scheduling restart.
Feb 10 19:59:32 serveur-1.testing.com systemd[1]: Stopped clamd scanner (scan) daemon.
-- Subject: Unit [email protected] has finished shutting down
-- Defined-By: systemd
-- Support: systemd-devel Info Page
--
-- Unit [email protected] has finished shutting down.

Feb 10 19:59:32 serveur-1.testing.com systemd[1]: Starting clamd scanner (scan) daemon...
-- Subject: Unit [email protected] has begun start-up
-- Defined-By: systemd
-- Support: systemd-devel Info Page
--
-- Unit [email protected] has begun starting up.

Feb 10 19:59:32 serveur-1.testing.com clamd[4206]: Received 0 file descriptor(s) from systemd.

Feb 10 19:59:32 serveur-1.testing.com clamd[4206]: clamd daemon 0.101.5 (OS: linux-gnu, ARCH: x86_64, CPU: x86_64)

Feb 10 19:59:32 serveur-1.testing.com clamd[4206]: Running as user clamscan (UID 987, GID 986)

Feb 10 19:59:32 serveur-1.testing.com clamd[4206]: Log file size limited to 1048576 bytes.

Feb 10 19:59:32 serveur-1.testing.com clamd[4206]: Reading databases from /var/lib/clamav

Feb 10 19:59:32 serveur-1.testing.com clamd[4206]: Not loading PUA signatures.

Feb 10 19:59:32 serveur-1.testing.com clamd[4206]: Bytecode: Security mode set to "TrustSigned".

 

[IgorG]

Any related error messages in /var/log/clamd.scan ?

 

[IgorG]

/var/log/plesk/panel.log
/var/log/messages

other system logs?

 

[HoracioS]

Ok, I uninstall and re-install again to check /var/log/messages:
The result is hundred of lines with PERL module error. This is a fresh Plesk install totally empty only with this module on Centos 7:
Maybe some module missing?

 

[IgorG]

Please submit Report with all necessary details. I will forward it to developers for further investigation.

 

[HoracioS]

Please submit Report with all necessary details. I will forward it to developers for further investigation.

How or where?

 

[IgorG]

How or where?

Hmm... You are so long on this forum...

Reports

Please, click Post New Thread button and fill the form if you really believe you discovered a new bug and need to report it to the Plesk developers. It does allow us to handle and resolve your requests much more efficiently. Please be careful and do not submit any found problem with this...

talk.plesk.com

 

[HoracioS]

Hmm... You are so long on this forum...

Reports

Please, click Post New Thread button and fill the form if you really believe you discovered a new bug and need to report it to the Plesk developers. It does allow us to handle and resolve your requests much more efficiently. Please be careful and do not submit any found problem with this...

talk.plesk.com

It's 5am here , I'll do it.

 

[HoracioS]

Hmm... You are so long on this forum...

Reports

Please, click Post New Thread button and fill the form if you really believe you discovered a new bug and need to report it to the Plesk developers. It does allow us to handle and resolve your requests much more efficiently. Please be careful and do not submit any found problem with this...

talk.plesk.com

No luck today...

 

[HoracioS]

Ok, I founded the problem: It didn't wok only with 2gb RAM. It required at least 4gb RAM...

 

[cyberavm]

I have the exact same problem, it is just happening to me today when I install clamAV; but I have 32 GB of ram on the server.
Who can help me please?

 

[HoracioS]

The product really is very bad. It does not show logs, it consumes a lot of RAM and CPU, no debugging in panel GUI, mark outgoing mails as spam in subject !?!?!, too expensive as add-on... It looks like a product in ALPHA version.

 

[cyberavm]

Well, I really don't understand why Plesk integrates a payment solution (Plesk Email Security). I have paid this month for that solution and I am often disappointed. Let's see what plesk support tells me, the truth is that they are attending me very well. Let's see if I can install it and I already evaluate its performance.
Thanks for your comment

 

[cyberavm]

I have solved the problem, very good support. Thank you

 

[cyberavm]

The RAM and CPU load is perfect!!

 

[Viktor Vogel]

View attachment 16487I have solved the problem, very good support. Thank you

Great, happy it works now!

The product really is very bad. It does not show logs, it consumes a lot of RAM and CPU, no debugging in panel GUI, mark outgoing mails as spam in subject !?!?!, too expensive as add-on... It looks like a product in ALPHA version.

I'm one of the developers of this product, and I can assure you that we tested it thoroughly and put a lot of effort into this product. We've worked over six months on this product in full time and made an uncountable amount of tests.

You must understand that the complexity with all associated components and Linux distributions is enormously high and we cannot cover all possible edge cases. That's why we continue to work hard to make the product even better than it is already!

Feel free to use the free version of the extension that is planned to supersede the built-in component someday.

Cheers
Viktor

 

[cyberavm]

Great, happy it works now!



I'm one of the developers of this product, and I can assure you that we tested it thoroughly and put a lot of effort into this product. We've worked over six months on this product in full time and made an uncountable amount of tests.

You must understand that the complexity with all associated components and Linux distributions is enormously high and we cannot cover all possible edge cases. That's why we continue to work hard to make the product even better than it is already!

Feel free to use the free version of the extension that is planned to supersede the built-in component someday.

Cheers
Viktor

Thank you so much for your opinion.
I will already evaluate it and I cannot say that it is bad because I have no arguments for it.

 

[ErnestoSF]

Hi, I have an issue when activate ClamAV, I have las version of Obsidian under Centos 7 with all updates.

When install Clamav under Plesk Email Security Extension I receive this error:

• Execution filemng has failed with exit code 1, stdout: Loaded plugins: fastestmirror
• Loading mirror speeds from cached hostfile
• * base: mirror.hostup.org
• * epel: epel.mirror.wearetriple.com
• * extras: mirror.hostup.org
• * updates: ftp.pasteur.fr
• Resolving Dependencies
• --> Running transaction check
• ---> Package clamav.x86_64 0:0.101.5-10.el7 will be installed
• ---> Package clamav-data.noarch 0:0.101.5-10.el7 will be installed
• ---> Package clamav-devel.x86_64 0:0.101.5-10.el7 will be installed
• --> Processing Dependency: openssl-devel for package: clamav-devel-0.101.5-10.el7.x86_64
• ---> Package clamav-filesystem.noarch 0:0.101.5-10.el7 will be installed
• ---> Package clamav-lib.x86_64 0:0.101.5-10.el7 will be installed
• --> Processing Dependency: libpcre2-8.so.0()(64bit) for package: clamav-lib-0.101.5-10.el7.x86_64
• ---> Package clamav-milter.x86_64 0:0.101.5-10.el7 will be installed
• --> Processing Dependency: libmilter.so.1.0()(64bit) for package: clamav-milter-0.101.5-10.el7.x86_64
• ---> Package clamav-unofficial-sigs.noarch 0:7.0.1-1.el7 will be installed
• ---> Package clamav-update.x86_64 0:0.101.5-10.el7 will be installed
• ---> Package clamd.x86_64 0:0.101.5-10.el7 will be installed
• ---> Package clamsmtp.x86_64 0:1.10-12.el7 will be installed
• --> Processing Dependency: clamav-server for package: clamsmtp-1.10-12.el7.x86_64
• --> Running transaction check
• ---> Package clamsmtp.x86_64 0:1.10-12.el7 will be installed
• --> Processing Dependency: clamav-server for package: clamsmtp-1.10-12.el7.x86_64
• ---> Package openssl-devel.x86_64 1:1.0.2k-19.el7 will be installed
• --> Processing Dependency: zlib-devel(x86-64) for package: 1penssl-devel-1.0.2k-19.el7.x86_64
• --> Processing Dependency: krb5-devel(x86-64) for package: 1penssl-devel-1.0.2k-19.el7.x86_64
• ---> Package pcre2.x86_64 0:10.23-2.el7 will be installed
• ---> Package sendmail-milter.x86_64 0:8.14.7-5.el7 will be installed
• --> Running transaction check
• ---> Package clamsmtp.x86_64 0:1.10-12.el7 will be installed
• --> Processing Dependency: clamav-server for package: clamsmtp-1.10-12.el7.x86_64
• ---> Package krb5-devel.x86_64 0:1.15.1-37.el7_7.2 will be installed
• --> Processing Dependency: libkadm5(x86-64) = 1.15.1-37.el7_7.2 for package: krb5-devel-1.15.1-37.el7_7.2.x86_64
• --> Processing Dependency: libverto-devel for package: krb5-devel-1.15.1-37.el7_7.2.x86_64
• --> Processing Dependency: libselinux-devel for package: krb5-devel-1.15.1-37.el7_7.2.x86_64
• --> Processing Dependency: libcom_err-devel for package: krb5-devel-1.15.1-37.el7_7.2.x86_64
• --> Processing Dependency: keyutils-libs-devel for package: krb5-devel-1.15.1-37.el7_7.2.x86_64
• ---> Package zlib-devel.x86_64 0:1.2.7-18.el7 will be installed
• --> Running transaction check
• ---> Package clamsmtp.x86_64 0:1.10-12.el7 will be installed
• --> Processing Dependency: clamav-server for package: clamsmtp-1.10-12.el7.x86_64
• ---> Package keyutils-libs-devel.x86_64 0:1.5.8-3.el7 will be installed
• ---> Package libcom_err-devel.x86_64 0:1.42.9-16.el7 will be installed
• ---> Package libkadm5.x86_64 0:1.15.1-37.el7_7.2 will be installed
• ---> Package libselinux-devel.x86_64 0:2.5-14.1.el7 will be installed
• --> Processing Dependency: libsepol-devel(x86-64) >= 2.5-10 for package: libselinux-devel-2.5-14.1.el7.x86_64
• --> Processing Dependency: pkgconfig(libsepol) for package: libselinux-devel-2.5-14.1.el7.x86_64
• --> Processing Dependency: pkgconfig(libpcre) for package: libselinux-devel-2.5-14.1.el7.x86_64
• ---> Package libverto-devel.x86_64 0:0.2.5-4.el7 will be installed
• --> Running transaction check
• ---> Package clamsmtp.x86_64 0:1.10-12.el7 will be installed
• --> Processing Dependency: clamav-server for package: clamsmtp-1.10-12.el7.x86_64
• ---> Package libsepol-devel.x86_64 0:2.5-10.el7 will be installed
• ---> Package pcre-devel.x86_64 0:8.32-17.el7 will be installed
• --> Finished Dependency Resolution
• You could try using --skip-broken to work around the problem
• You could try running: rpm -Va --nofiles --nodigest
• , stderr: Error: Package: clamsmtp-1.10-12.el7.x86_64 (epel)
• Requires: clamav-server

I'd tried to install clamav-server under ssh but receive this:

Loading mirror speeds from cached hostfile
* base: centos.mirrors.ovh.net
* epel: mirrors.ukfast.co.uk
* extras: centos.mirrors.ovh.net
* updates: mirror.hostup.org
No existe disponible ningun paquete clamav-server.
Error: Nada para hacer

With yum repolist I have this:

PLESK_17_PHP54 PHP 5.4 for Plesk 17 32
PLESK_17_PHP56 PHP 5.6 for Plesk 17 32
PLESK_17_PHP71 PHP 7.1 for Plesk 17 38
PLESK_17_PHP73 PHP 7.3 37
PLESK_17_PHP74 PHP 7.4 37
PLESK_18_0_24-extras PLESK_18_0_24 extras 32
Webmin Webmin Distribution Neutral 155
base/7/x86_64 CentOS-7 - Base 10.097
epel/x86_64 Extra Packages for Enterprise Linux 7 - x86_64 13.199
extras/7/x86_64 CentOS-7 - Extras 323
plesk-ext-grafana grafana extension repository 204
plesk-migrator Plesk packages for migrator 9
plesk-migrator-tp Plesk 3d-party packages for migrator 0
updates/7/x86_64 CentOS-7 - Updates 1.478
repolist: 25.673


So I cannot activate Clamav under this extension, is there any way to resolve it?

 

[ErnestoSF]

Sorry it's resolved in [BUG] Cannot install ClamAV with Plesk Email Security Pro: no clamav-server package available

 

[RayActive]

I have the exact same problem only different last line.
Mine says : Requires: data(clamav)
And I keep getting this mail every hour from Cron daemon: "ERROR: clam database directory (clam_dbs) not writable /var/lib/clamav

How can this be resolved?