Plesk: error 500 when opening control panel

[Consolas]

Hello everyone

I would like to ask you a few things. I had my machine set up yesterday and everything went smoothly.

Now, all of a sudden, I can access the plesk control panel.

In /var/log/sw-cp-server/error_log I have this:


2012-06-01 15:55:29: (connections.c.299) SSL: 1 error:140940E5:SSL routines:SSL3_READ_BYTES:ssl handshake failure
2012-06-01 15:55:29: (connections.c.299) SSL: 1 error:140940E5:SSL routines:SSL3_READ_BYTES:ssl handshake failure
2012-06-01 15:55:29: (connections.c.1737) SSL (error): 5 -1 0 Success
2012-06-01 15:55:30: (connections.c.1737) SSL (error): 5 -1 0 Success
2012-06-01 15:55:30: (connections.c.1737) SSL (error): 5 -1 0 Success
2012-06-01 15:55:41: (connections.c.1737) SSL (error): 5 -1 104 Connection reset by peer
2012-06-01 16:11:52: (log.c.135) server stopped
2012-06-01 16:11:52: (log.c.75) server started
2012-06-01 17:02:49: (connections.c.299) SSL: 1 error:14094418:SSL routines:SSL3_READ_BYTES:tlsv1 alert unknown ca
2012-06-01 17:02:49: (connections.c.299) SSL: 1 error:140940E5:SSL routines:SSL3_READ_BYTES:ssl handshake failure
2012-06-01 17:05:11: (log.c.135) server stopped
2012-06-01 17:05:12: (log.c.75) server started
PHP Fatal error: PHP Startup: apc_fcntl_create: open(, O_RDWR|O_CREAT, 0666) failed: in Unknown on line 0
PHP Fatal error: PHP Startup: apc_fcntl_lock failed: in Unknown on line 0
PHP Fatal error: PHP Startup: apc_fcntl_unlock failed: in Unknown on line 0
PHP Fatal error: PHP Startup: apc_fcntl_create: open(, O_RDWR|O_CREAT, 0666) failed: in Unknown on line 0
PHP Fatal error: PHP Startup: apc_fcntl_create: open(, O_RDWR|O_CREAT, 0666) failed: in Unknown on line 0
PHP Fatal error: PHP Startup: apc_fcntl_lock failed: in Unknown on line 0
PHP Fatal error: PHP Startup: apc_fcntl_unlock failed: in Unknown on line 0
PHP Fatal error: PHP Startup: apc_fcntl_create: open(, O_RDWR|O_CREAT, 0666) failed: in Unknown on line 0
PHP Fatal error: PHP Startup: apc_fcntl_create: open(, O_RDWR|O_CREAT, 0666) failed: in Unknown on line 0
Unable to create timestamp file for dynamic children: Permission denied
Dynamic spawn is disabled
2012-06-01 17:30:36: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Fatal error: Unknown: apc_fcntl_lock failed: in Unknown on line 0

Since I've been changing a few things regarding permissions - was hacked before - does 'Unable to create timestamp file for dynamic children: Permission denied' mean something meaningful?

Thanks for any help you guys can give me, I would and will really appreciate it.


Ricardo

 

[64bithost.com]

Oops Time issues

Unable to create timestamp file for dynamic children: Permission denied

You have two issues. the first being the timestamp issue. Check the clock on your server and make sure that it is in sync with your Plesk software.

http://olex.openlogic.com/wazi/2012/telling-the-time-on-linux-its-harder-than-it-looks/

Second your need to make sure that all your websites support fastCGI and PHP 5.3

 

[Consolas]

Hey Chris

I appreciate your answer and the time you took into it.

I'm reading the site you gave me so figure out if the timestamp is indeed ruining this for us.

Regarding the second issue, the only "website" we are trying to use is the plesk control panel - and thus, the error 500.

Will try to fix the Timestamp issue and start from there.

Have you experienced this before?

Ricardo

 

[KostasD]

Hello Ricardo,

Please check the owner and permissions of your /tmp directory . Plesk 10.4 just downloaded a buggy microupdate (MU#41 http://kb.parallels.com/en/114503 ) that reads from php the session.save_path directory and changes its permissions. If you happen to have changed the session.save_path to "/tmp" it ends up changing your /tmp directory permissions. You can correct it with:
chown root.root /tmp
chmod 1777 /tmp