Issue Plesk Extensions does not appear

[conor]

Server operating system version

Linux

Plesk version and microupdate number

Unsure - see last sentence

I'm new to this so please forgive this basic question. My domain registrar (Marcaria) offers a free-tier Plesk hosting. I've set it up and want to get an SSL certificate, but all docs and forum posts talk about installing extensions (e.g. Let's Encrypt). However, my sidebar shows no Extensions section, and generally looks like it has less than what I see in most screenshots e.g. no Home section etc. Am I doing something wrong? Is it perhaps that this free offering is just an extremely basic one?

Screenshots below with info greyed out. Any applications, dev tools etc shown are the default.

Websites & Domains page:


Clicking through to SSL/TLS Certificates:



I can't even see the server OS version nor the Plesk version and microupdate that I'm meant to provide for posting here, as the info mentioned here doesn't appear in my view!

 

[Sebahat.hadzhi]

Hello, @conor . It looks like you are currently logged in as a regular customer rather than an administrator. In order to be able to install Plesk extensions you need an admin account. It will be best to get in touch with the provider you got the Plesk server from and clarify if they can grant admin access or install the desired extensions for you.