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Plesk Failure on 1and1

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by misterm2012, Feb 18, 2012.

  1. misterm2012

    misterm2012 New Pleskian

    Feb 2, 2012
    Likes Received:

    We have a dedicated server with 1and1 running Plesk 10.

    About a month ago, following the latest Plesk update, Apache failed to start. We then contacted 1and1 who then raised a ticket with Plesk, who fixed the issue. We didn't receive any explanation as to why the error occurred.

    Similar problems seem to occur about once every month. We have disabled auto update within Plesk, only to find that Plesk auto updates again. When we check, we can see auto update has been re-enabled.

    Today (18th February 2012 at 1pm GMT), all of our client websites vanished. We looked at Plesk and could see that Apache had stopped running. We tried to restart Apache only to get the following error:

    Error: Unable to make action: Unable to manage service by apache_control_adapter: Service /etc/init.d/httpd failed to start
    Service /etc/init.d/httpd failed to start ('--start', 'web')

    Again, we contacted 1and1 dedicated server support and again they raised a ticket with Parallels.

    These outages are costing our business around £300 a day and have already cost us 2 good paying clients.

    Every time this happens, we are offered no explanation at all.

    This problem was reported 8 hours, with no resolution offered. All of our websites are still down.
    Last edited: Feb 18, 2012
  2. Jay Versluis

    Jay Versluis Basic Pleskian

    Nov 14, 2011
    Likes Received:
    Miami Beach, FL
    I wonder if it's a hardware problem that's causing this. Have you got a second server that you can upload a backup to and see if the same thing happens? Or is that not an option?

    What type of server is it, and what OS is it running? Just curious. I have 5 machines with 1&1 in the UK since two years and have never experienced a problem like yours (however I've had other issues).
  3. WilliamPaul

    WilliamPaul Guest

    his error means that Plesk was not able to start Apache service for some reason. To diagnose the source of the problem perform the following steps:

    Check if Apache is running:
    # ps -ax | grep httpd

    If not, try to start it from the command line:
    # /etc/init.d/httpd restart

    and then
    # /usr/sbin/apachectl restart

    In some cases Apache configuration files rebuilding may help, try the command:
    # /usr/local/psa/admin/sbin/websrvmng -a -v

    Check /var/log/httpd/error_log for startup errors, 1488.

    If apache does not start right after Plesk or SiteBuilder update, please try article 1336

    If you see nothing in logs, it is possible that Apache cannot open log files because it opened too many file descriptors, check the article http://kb.parallels.com/article_41_260_en.html.

    Next, try to debug Apache start process using "strace" utility. There are many articles in the Internet how to use this tool, for example:
  4. pdsolutions1

    pdsolutions1 Basic Pleskian

    Oct 16, 2015
    Likes Received:

    I have the same problem, similar 1and1 hosting plesk 12.5 and centos7 brand new installation, i have more than 50 webs down from hours. Due plesk update from 12 to 12.5 apache won t load here are the logs from /var/log/httpd/error_log:

    [Mon Oct 26 12:40:53.008802 2015] [ssl:warn] [pid 2940] AH01909: RSA certificate configured for roundcube.webmail:443 does NOT include an ID which matches the server name
    [Mon Oct 26 12:40:53.009085 2015] [ssl:warn] [pid 2940] AH01909: RSA certificate configured for roundcube.webmail:443 does NOT include an ID which matches the server name
    [Mon Oct 26 12:40:53.009376 2015] [ssl:warn] [pid 2940] AH01909: RSA certificate configured for lists:443 does NOT include an ID which matches the server name
    [Mon Oct 26 12:40:53.009649 2015] [ssl:warn] [pid 2940] AH01909: RSA certificate configured for default-2001_8d8_91e_3b00__61_1cfc:443 does NOT include an ID which matches the server name
    [Mon Oct 26 12:40:53.009931 2015] [ssl:warn] [pid 2940] AH01909: RSA certificate configured for default-217_160_108_200:443 does NOT include an ID which matches the server name
    [Mon Oct 26 12:40:53.010082 2015] [ssl:warn] [pid 2940] AH02292: Init: Name-based SSL virtual hosts only work for clients with TLS server name indication support (RFC 4366)
    [Mon Oct 26 12:40:53.032689 2015] [:notice] [pid 2940] mod_bw : Memory Allocated 0 bytes (each conf takes 48 bytes)
    [Mon Oct 26 12:40:53.032708 2015] [:notice] [pid 2940] mod_bw : Version 0.92 - Initialized [0 Confs]
    [Mon Oct 26 12:40:53.035672 2015] [core:warn] [pid 2940] AH00098: pid file /run/httpd/httpd.pid overwritten -- Unclean shutdown of previous Apache run?
    [Mon Oct 26 12:40:53.042907 2015] [mpm_prefork:notice] [pid 2940] AH00163: Apache/2.4.6 (CentOS) OpenSSL/1.0.1e-fips mod_fcgid/2.3.9 mod_perl/2.0.9dev Perl/v5.16.3 configured -- resuming normal operations
    [Mon Oct 26 12:40:53.042941 2015] [core:notice] [pid 2940] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'
    [Mon Oct 26 12:40:58.153065 2015] [:error] [pid 2945] [client 2001:8d8:91e:3b00::61:1cfc:57633] script '/var/www/vhosts/default/htdocs/wp-cron.php' not found or unable to stat

    I have this error message on plesk homepage:

    Los nuevos archivos de configuración para el servidor web Apache no fueron creados debido a errores en las plantillas de configuración: [Mon Oct 26 16:51:55.504721 2015] [so:warn] [pid 3174] AH01574: module actions_module is already loaded, skipping [Mon Oct 26 16:51:55.506800 2015] [so:warn] [pid 3174] AH01574: module headers_module is already loaded, skipping [Mon Oct 26 16:51:55.507084 2015] [so:warn] [pid 3174] AH01574: module logio_module is already loaded, skipping [Mon Oct 26 16:51:55.508182 2015] [so:warn] [pid 3174] AH01574: module suexec_module is already loaded, skipping httpd: Syntax error on line 60 of /etc/httpd/conf/httpd.conf: Syntax error on line 80 of /etc/httpd/conf.modules.d/00-base.conf: Cannot load /usr/lib64/httpd/modules/mod_mem_cache.so into server: /usr/lib64/httpd/modules/mod_mem_cache.so: undefined symbol: ap_cache_cacheable_hdrs_out . Las descripciones detalladas del error han sido enviadas a su dirección de email. Corrija los errores y haga clic aquí para volver a generar los archivos de configuración dañados o haga clic aquí para generar todos los archivos de configuración.Ver los detalles en el solucionador de problemas de configuración

    Somehow apache hangs on, i ve called 1and1 and they redirect me here...

    Thanks in advance