• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
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    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Resolved plesk have accidentally locked me out of support

B

brownbag

Basic Pleskian
Plesk have unwittingly locked me out of support and I'm after some help. I have Plesk Web Pro edition.

I noticed that my email address was incorrect so I changed it and Plesk sent me a verification email which supposedly has a link to verify my new email. But the email has a missing link so I can't verify my email.
Now, as I have an unverified email, I can't view my tickets.
I've tried creating a ticket and going directly to chat, but the screen just hangs when I do this and doesn't open a chat. This is in spite of the fact that it has correctly verified my license key.
Does anybody know of another way I can get in contact with Plesk support to inform them of this problem?
 
Please send me your correct email in a private message. I will forward it to the Support Team.
 
Thanks. I found out that I could call them. They've asked for the invalid verification email so hopefully are looking into it.

Cheers.
 
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