Hey all,
i've got an big issue with Plesk.
A few weeks ago some functionalities of the Plesk admin panel crashed, such as viewing the content panel of some customers or specific domains. There where a lot of database issues showing up. I used the database integrity checker to fix them, this worked pretty well. At this time i thought that Plesk tried to update itself to a new version and that this failed, what resulted in the mentioned database errors.
Some days ago suddenly Plesk panel again got some issues, NO customers were visible for a short time, also no domains. A few minutes later it worked again, but i noticed, that ALL Domain Aliases are gone. The Plesk panel doesn't show any Alias. I checked the database and this showed that the DNS records of the Aliases are still available, but that there are no entries in the DomainAliases table. Also i noticed, that Plesk didn't write any backup since the suggested update error. The backup task is still active, but all backups failed.
Now the point is, i think i could restore all of my Domain Aliases from an older backup, but i think Plesk might got some serious issues. Maybe the failed update did not only crash the database, possibly also the Plesk files are damaged? Is this possible? What can be a good way to deal with this? We are currently using Plesk 11.0.9 #55, will an upgrade help? Is there a way to check the integrity of the Plesk files similar to the database check?
Thanks in advance for all of your help!
Best,
Philipp
i've got an big issue with Plesk.
A few weeks ago some functionalities of the Plesk admin panel crashed, such as viewing the content panel of some customers or specific domains. There where a lot of database issues showing up. I used the database integrity checker to fix them, this worked pretty well. At this time i thought that Plesk tried to update itself to a new version and that this failed, what resulted in the mentioned database errors.
Some days ago suddenly Plesk panel again got some issues, NO customers were visible for a short time, also no domains. A few minutes later it worked again, but i noticed, that ALL Domain Aliases are gone. The Plesk panel doesn't show any Alias. I checked the database and this showed that the DNS records of the Aliases are still available, but that there are no entries in the DomainAliases table. Also i noticed, that Plesk didn't write any backup since the suggested update error. The backup task is still active, but all backups failed.
Now the point is, i think i could restore all of my Domain Aliases from an older backup, but i think Plesk might got some serious issues. Maybe the failed update did not only crash the database, possibly also the Plesk files are damaged? Is this possible? What can be a good way to deal with this? We are currently using Plesk 11.0.9 #55, will an upgrade help? Is there a way to check the integrity of the Plesk files similar to the database check?
Thanks in advance for all of your help!
Best,
Philipp