Plesk Migration and Transfer Manager: abonnement blocked

[saxy]

Source server Plesk 11
Destination server Plesk 12
I could transfer all, only 1 does not work. Manager said, that the abonnement is blocked. The abonnement is syncronised with the service pack. I could not find any thing that block it.
Is this a bug or what could it be?
Thank you for help.

 

[IgorG]

What exact error message do you have during transfer process?

 

[saxy]

info.log:

...
[2016-05-12 07:52:48][INFO] Create source dump.
[2016-05-12 07:52:52][INFO] FINISH: Fetch configuration data from Plesk servers
[2016-05-12 07:52:52][INFO] Fetch information about APS web applications
[2016-05-12 07:52:52][INFO] Merge information about APS web applications into backup
[2016-05-12 07:52:52][INFO] START: Fetch capability info from Plesk servers
[2016-05-12 07:52:52][INFO] Create source capability dump.
[2016-05-12 07:52:54][INFO] FINISH: Fetch capability info from Plesk servers
[2016-05-12 07:52:54][INFO] FINISH: Fetch information from source panel
[2016-05-12 07:52:54][INFO] START: Fetch information from target servers
[2016-05-12 07:52:55][ERROR] Failed to perform action: Fetch information from target servers
Cause: not well-formed (invalid token): line 221, column 41
That is a critical error, migration was stopped.

debug.log is enclosed

 

[Aleksey Filatev]

Hello @saxy! Looks like an issue with decryption of passwords, retrieved from source Plesk server. In some cases source dump become broken after this operation. Could you please send me a dump file /usr/local/psa/var/modules/panel-migrator/sessions/20160512075220/plesk.backup.source.raw.tar via private conversation (this file contains sensitive data) to check this suggestion? If the guess will be confirmed, I think, we can suggest you workaround for this problem.

 

[saxy]

Hello @Aleksey Filatev I have ziped the dump file, because tar files are not allowed. Thank you for your assistance.

 

[Aleksey Filatev]

An issue occurs because for some reason source Plesk is unable to decrypt password of mail user "office" on domain "dorisgratz.at". Simple workaround is to change password of this mail user on source Plesk. After that migration should be successful.

 

[Aleksey Filatev]

And @saxy, I strongly suggest you to remove dump file, attached above, because it contains sensitive data (for example, plain text passwords) and now anybody can access it. I suggest you to send such files only via private conversation with peoples who has Plesk Team label.

 

[saxy]

Hello, now it has worked fine. Thank you for the good work.