Resolved Plesk Migrator - Can't get it to work

[Harm Jakob Tolsma]

Server operating system version

Ubuntu 20.04.4 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.44 Update #3

I'm trying to move a few sites using the Plesk Migrator, but can't get it to work.
The IP-addresses below are not real (obviously).

Server A (target):
- IP: 1.2.3.4
- Has '4.3.2.1' listed under 'IP Access Restriction Management' (Denied from networks that are not listed)
- 'enabled = on' is in panel.ini under '[api]'
- No 'ip filter' or 'allowedIPs' under [api]
- 'telnet 4.3.2.1 8443' connects without error

Server B (source):
- IP: 4.3.2.1
- Has '1.2.3.4' listed under 'IP Access Restriction Management' (Denied from networks that are not listed)
- 'enabled = on' is in panel.ini under '[api]'
- No 'ip filter' or 'allowedIPs' under [api]
- 'telnet 1.2.3.4 8443' connects without error

The Migrators debug.log:

+|2022-07-01_11:21:45,031|D|MT|core.utils.common.http_xml_client|||API request to https://1.2.3.4:8443/enterprise/control/agent.php
+|2022-07-01_11:21:45,034|D|MT|core.utils.common.http_xml_client|||Request XML:
=|2022-07-01_11:21:45,034|D|MT|core.utils.common.http_xml_client|||<?xml version="1.0" encoding="utf-8"?>
=|2022-07-01_11:21:45,034|D|MT|core.utils.common.http_xml_client|||<packet version="1.5.2.1">
=|2022-07-01_11:21:45,034|D|MT|core.utils.common.http_xml_client|||  <server>
=|2022-07-01_11:21:45,034|D|MT|core.utils.common.http_xml_client|||    <get>
=|2022-07-01_11:21:45,034|D|MT|core.utils.common.http_xml_client|||      <stat/>
=|2022-07-01_11:21:45,034|D|MT|core.utils.common.http_xml_client|||    </get>
=|2022-07-01_11:21:45,034|D|MT|core.utils.common.http_xml_client|||  </server>
=|2022-07-01_11:21:45,034|D|MT|core.utils.common.http_xml_client|||</packet>
=|2022-07-01_11:21:45,034|D|MT|core.utils.common.http_xml_client|||
+|2022-07-01_11:21:45,034|D|MT|core.utils.http_client|||Connecting using TLSv1.2
+|2022-07-01_11:21:45,132|D|MT|core.utils.common.http_xml_client|||Response:
=|2022-07-01_11:21:45,132|D|MT|core.utils.common.http_xml_client|||<packet version="1.5.2.1">
=|2022-07-01_11:21:45,132|D|MT|core.utils.common.http_xml_client|||        <system>
=|2022-07-01_11:21:45,132|D|MT|core.utils.common.http_xml_client|||            <status>error</status>
=|2022-07-01_11:21:45,132|D|MT|core.utils.common.http_xml_client|||            <errcode>1006</errcode>
=|2022-07-01_11:21:45,132|D|MT|core.utils.common.http_xml_client|||            <errtext>Access to API is disabled for 1.2.3.4</errtext>
=|2022-07-01_11:21:45,132|D|MT|core.utils.common.http_xml_client|||        </system>    </packet>
+|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||Exception:
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||Traceback (most recent call last):
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/connections/checker.py", line 53, in check_plesk_api
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||    plesk_server.run_test_api_request()
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/connections/plesk_server.py", line 63, in run_test_api_request
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||    self._get_server_info()
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/utils/common/__init__.py", line 253, in wrapper
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||    value = func(*args, **kw)
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/connections/plesk_server.py", line 67, in _get_server_info
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||    return get_server_info_with_key(self)
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/utils/common/__init__.py", line 253, in wrapper
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||    value = func(*args, **kw)
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/utils/plesk_utils.py", line 749, in get_server_info_with_key
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||    plesk_api = panel_server.plesk_api()
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/utils/common/__init__.py", line 253, in wrapper
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||    value = func(*args, **kw)
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/plesk/connections/target_server.py", line 136, in plesk_api
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||    return self.conn.plesk_api()
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/utils/common/__init__.py", line 253, in wrapper
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||    value = func(*args, **kw)
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/plesk/connections/target_connections.py", line 129, in plesk_api
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||    ServerOperator.Dataset.STAT,
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/plesk/utils/xml_rpc/plesk/client.py", line 36, in send
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||    return self.send_many(operation, **request_settings)[0]
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/plesk/utils/xml_rpc/plesk/client.py", line 90, in send_many
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||    url=self.url, request_str=request_str, response_str=response_str
=|2022-07-01_11:21:45,133|D|MT|core.connections.checker|||PleskError: Plesk error [1006]: Access to API is disabled for 1.2.3.4
+|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||Exception:
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||Traceback (most recent call last):
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/workflow/runner/by_subscription.py", line 164, in run_multi_attempts
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||    run()
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/workflow/runner/by_subscription.py", line 153, in run
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||    action.run(self._context)
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/actions/base/legacy_action.py", line 68, in run
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||    self.function(global_context)
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/workflow/shared_hosting_workflow.py", line 346, in <lambda>
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||    function=lambda ctx: ctx.migrator._check_connections(ctx.options)
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/migrator.py", line 249, in _check_connections
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||    self._check_target()
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/migrator.py", line 339, in _check_target
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||    self.global_context.conn.target.check_connections()
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/plesk/connections/target_connections.py", line 150, in check_connections
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||    connection_checker.check_plesk_api(self.plesk_server)
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/connections/checker.py", line 72, in check_plesk_api
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||    server=plesk_server.description(), error=e
=|2022-07-01_11:21:45,135|D|MT|core.workflow.runner.by_subscription|||PleskConnectionCheckError: Failed to connect to target Plesk server by Plesk API: Plesk error [1006]: Access to API is disabled for 1.2.3.4

What can I do to get the Migrator working?

 

[Monty]

On your target server, also add the IP of the target server in the access restrictions list (so that the target server can connect to itself)

 

[Harm Jakob Tolsma]

On your target server, also add the IP of the target server in the access restrictions list (so that the target server can connect to itself)

You're a genius!! I've been Googling for days and this indeed fixes it! Thanks so much!