Resolved Plesk not accessible after upgrade / install new component

[SylvioB]

Hello
first of all the workaround I found is : https://kb.plesk.com/en/126774
But... I have to do it after every try of "plesk repair installation" that return an error about sw-cp-server
So I except this is a bug in my situation.

---------------------------------------------------------------
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk, 12 upgraded to Onyx 17.0.17 Update #8, Centos 6.8, VPS hosted by OVH

PROBLEM DESCRIPTION
Plesk web interface not more accessible

STEPS TO REPRODUCE
I get a preinstalled by OVH VPS with Plesk 12.
I upgrade it to Onyx 17.0.17.

ACTUAL RESULT
Plesk interface is not more accessible

EXPECTED RESULT
Plesk continues to work

ANY ADDITIONAL INFORMATION
initially I tried "plesk repair installation"
but finally I found that this recreate the file
/etc/sw-cp-server/conf.d/ssl.conf
every time
So I actually work around the problem by the KB #126774 :
# rm -f /etc/sw-cp-server/conf.d/ssl.conf
# service sw-cp-server restart

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[UFHH01]

Hi SylvioB,

what is the output of the command:

find /etc/sw-cp-server -type f -name "*.*" -exec grep --color -Hni "ssl_ciphers"  {} \;

AFTER the Plesk repair - process, pls.?

 

[SylvioB]

Hello :
[root@smart ~]# find /etc/sw-cp-server -type f -name "*.*" -exec grep --color -Hni "ssl_ciphers" {} \;
/etc/sw-cp-server/conf.d/ssl.conf:1:ssl_ciphers HIGH:!aNULL:!MD5;
/etc/sw-cp-server/conf.d/pci-compliance.conf:1:ssl_ciphers ADH-AES256-SHAHE-RSA-AES256-SHAHE-DSS-AES256-SHA:AES256-SHA:KRB5-DES-CBC3-MD5:KRB5 -DES-CBC3-SHA:EDH-RSA-DES-CBC3-SHA:EDH-DSS-DES-CBC3-SHAES-CBC3-SHA:ADH-DES-CBC3-SHAES-CBC3-MD5;

Note : actually this server is not in production, so if you want to get a quick access it's possible

 

[UFHH01]

Hi SylvioB,

pls. consider to use:

mv /etc/sw-cp-server/conf.d/ssl.conf.backup
mv /etc/sw-cp-server/conf.d/pci-compliance.conf.backup
plesk repair installation -y -v

... and see if this already solves your issue. Pls. inspect as well the ( new ) corresponding Plesk - repair - log ( /var/log/plesk ) and post it for further investigations, pls.

 

[SylvioB]

Hi SylvioB,

pls. consider to use:

mv /etc/sw-cp-server/conf.d/ssl.conf.backup
mv /etc/sw-cp-server/conf.d/pci-compliance.conf.backup
plesk repair installation -y -v

... and see if this already solves your issue. Pls. inspect as well the ( new ) corresponding Plesk - repair - log ( /var/log/plesk ) and post it for further investigations, pls.

I think one parameter of mv command is missing...

 

[UFHH01]

I think one parameter of mv command is missing...

which one, pls. ?

 

[SylvioB]

both ;-)
I except you wanted to write :

mv /etc/sw-cp-server/conf.d/ssl.conf /etc/sw-cp-server/conf.d/ssl.conf.backup
mv /etc/sw-cp-server/conf.d/pci-compliance.conf /etc/sw-cp-server/conf.d/pci-compliance.conf.backup

Anyway it seems to be working well now doing this before the repair command.