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Plesk Panel loads slowly, but only on one account.

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by Sarteck, Oct 22, 2012.

  1. Sarteck

    Sarteck New Pleskian

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    The Plesk panel loads normally on all (tested) accounts on a server, including the admin account, but there is one account that loads the panel so slowly that it's virtually unusable.

    I've looked in the httpd error log without much luck.

    Where would you recommend looking next? Or is this a issue that anyone has faced?


    (Sorry, I'm a newbie when it comes to Plesk.)
     
  2. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

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    you can check the plesk error loog at /var/log/sw-cp-server/error_log
    Is this one client a big one? Do they have lots of domains, or other items?
     
  3. Sarteck

    Sarteck New Pleskian

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    No, they don't seem to have very many items. All's I see is the one domain.

    Now, I can load their stuff fine when logged in as the Admin, but I do see the following error at the top:

    I also see similar errors in the server log you pointed me to.
    I tried to check out the file (/usr/local/psa/admin/plib/billing/BillingAPI.php), but it's only a bit of readable code and then a bunch of gibberish, so I can't really debug it, I guess. XD Don't suppose someone here could offer some pointers?
     
  4. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

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    This would be my guess as to why its so slow

    its timing out when attempting to open a resource. Do you use plesk billing, and if so can you check to see if this user exists and is setup there ok?

    If you don't use it, try removing it
    yum remove plesk-billing or rpm -e plesk-billing
     
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