Plesk panel locked me out

[SalilJ]

Hi, I've been using a windows 2008 vps with a plesk 11 license for 19 days now, two days ago, it suddenly locked me out of the system and started giving me the following error:
Error: The license key is invalid. In order to use the Panel, you need to obtain and install a new valid license key.The amount of currently used resources overrides the limits defined by your license. The number of websites hosted on the server exceeds the limits defined by your license. You have 2 sites hosted; your license allows hosting only 0 sites. The number of served customer accounts exceeds the limits defined by your license. You have 1 customer accounts currently served; your license allows serving only 0 customer accounts.

This screen does not allow me to go anywhere to update my license, what do I do now?
Also, on clicking the additional details option, I get this description:

xmlrpc error: Expected <param> to have 1 children, found 0
---------------------- Debug Info -------------------------------
0: Abstract.php:102
of_get_key_by_product(string 'plesk-win')
1: Abstract.php:102
Smb_Application_Abstract::getKey()
2: General.php:30
Smb_License_General::getInstance()
3: Restrictions.php:43
CommonPanel_Aps_Restrictions->isStorefrontEnabled()
4: CatalogsConfiguration.php:54
Smb_Plesk_Bridge_Aps_CatalogsConfiguration->_getDefaultCatalogConfig()
5: CatalogsConfiguration.php:128
Smb_Plesk_Bridge_Aps_CatalogsConfiguration->getCatalogConfigs()
6: Catalog.php:113
Smb_Plesk_Bridge_Aps_Catalog::_getCatalogsConfig()
7: Catalog.php:174
Smb_Plesk_Bridge_Aps_Catalog::getCatalogsByType(string 'apscatalog')
8: Config.php:64
HelpDesk_Config::_getApsCatalogId()
9: Config.php:55
HelpDesk_Config::getInstallationUrl()
10: NavigationContext.php:384
NavigationContext->_fetchHelpDeskInstallationNodes()
11: NavigationContext.php:360
NavigationContext->_fetchHelpDeskSectionNodes(object of type UserAdmin)
12: NavigationContext.php:210
NavigationContext->fetchCustomButtonsSectionNodes(object of type UserAdmin)
13: NavigationContext.php:75
NavigationContext->fetchSection(object of type UserAdmin, string 'custom_buttons', array)
14: NavigationContext.php:416
NavigationContext->get(object of type UserAdmin)
15: Navigation.php:100
Navigation->getUserContextList(object of type UserAdmin)
16: Navigation.php:118
Navigation->getRoot(object of type UserAdmin)
17: Navigation.php:362
Navigation->buildPathbar(string '/plesk/license/', object of type plesk__license, object of type UserAdmin, string 'dashboard')
18: Navigation.php:353
Navigation->getPathbar(object of type plesk__license)
19: Navigation.php:149
Navigation->detectCurrentUpLevelURI()
20: Abstract.php:306
Form_Abstract->_getUpLevelLink()
21: Abstract.php:315
Form_Abstract->renderPathbarButton(object of type Navigation, object of type plesk__license)
22: Form.php:111
Form->assign()
23: KeyInfoForm.php:66
KeyInfoForm->assign()
24: key_info.php:43


Please help me, how do i fix this?
Thanks and best regards
Salil

 

[IgorG]

Try to use license.exe CLI utility - http://download1.parallels.com/Plesk/PP11/11.0/Doc/en-US/online/plesk-win-cli/71030.htm

 

[SalilJ]

Hi IgorG,
Thanks for the suggestion, I tried using license.exe , but I am getting the same error, it says:
Can't Import license: The key file is not valid or does not contain a license key. xmlrpc error: Expected <param> to have 1 children, found 0

I am getting the same error for both my own key and the 14 day trial key from parallels!
What do I do now? I am totally clueless

Thanks and best regards
Salil

 

[IgorG]

Check the size of the file %plesk_dir%\admin\repository\registry.xml. If the file is empty and equals 0KB, delete this file.
Once it is deleted, try to access Parallels Plesk Panel again. A new file should have been generated automatically. After that try to install the license again.

 

[SalilJ]

Hi IgorG,
That did it. The size was indeed 0KB.
Thanks a lot, fixed instantly.

Best Regards
Salil