Resolved Plesk panel problem

[anasosama]

I cannot access my Plesk panel membership

Here's a picture

http://www.r-x0.com/up/R/160363474894991.jpg

As well as see there is another problem

http://www.r-x0.com/up/R/160356265764671.png

I am the owner of the server and I cannot log in

please help

 

[Bitpalast]

"You have entered incorrect username or password" speaks for itself, and so does "The email address was not recognized". How can we help with this? We don't know your username or password.

Sometimes users who are desperate and think they know their username and password are on the wrong server.

 

[anasosama]

Brother, the password and username are 100% correct.

But it always writes to me that the data is incorrect

How do you solve this problem?

Please Help

 

[Bitpalast]

Maybe the computer is right?

The administrator of the server can reset the password of a customer account. Can you ask the admin? If you are admin yourself, you can login through SSH and follow the "command-line interface" instructions as given in

How to reset a password of a Plesk user account

Applicable to: Plesk for Linux Plesk for Windows Question How to reset a password of a Plesk user account (reseller / customer / additional user)? Answer Note: If you are a Plesk user and forgot...

support.plesk.com

 

[anasosama]

My brother, I am a server owner

See the picture

http://www.r-x0.com/up/R/160366196579911.png

I use mobile

Can you click the code for me here

waiting for your response

 

[Bitpalast]

The SSH key is something that you as the server owner needs to know. If you have lost your key and neither have SSH access by username/password, e.g. through a tool like PuTTY, it'll become awfully difficult to access your system. It would basically require a network boot from a network Linux distribution in order to access the disks, then you'd need to change the SSH access data on the disks, then reboot again into your real OS to gain access again. This however is way beyond any support regarding Plesk. It is a Linux admin task.

 

[anasosama]

Thank you very much the problem was solved