Plesk Premium Outbound Antispam

[Heldchen]

Hi

I rent a Root-Server with Ubuntu 10.04.1 LTS and Plesk 11.0.9 Update #36.
Now I bought 1 Month Plesk Premium Outbound Antispam from plesk Web-Shop and imported the provided key
into my Plesk Panel. It says that everythink is ok. After installing the Addon without any failure reports i started it to get it working. It says that everythink is fine, but nothing is happen! It doesnt Count any spammails and it doesnt Count the unaffected mails, so every Counter still is 0 after 4 days, so i think that it isn t doing anythink.

What should i have to do now? any suggestions?

 

[IgorG]

Have you configured it as it is described in Administrator's Guide? http://download1.parallels.com/Ples...inistrator-guide/index.htm?fileName=71442.htm

 

[Heldchen]

Hi,

thanks for this quick reply. I hope that i did it correct...

My Settings as an attachement

 

[Heldchen]

Should there be a Service showing up withing Tools-Settings -manage Services within plesk after installing this addon?

 

[IgorG]

Check it - http://kb.parallels.com/115217

 

[Heldchen]

I have mu36 installed while the error should be fixed in 21 or 20. My license key is written in the config File, and the Web-Console is showing that Outbound Spam is active. If theres no Licence File the Web-Console is writing an error. You see my Status in my attached files from the post above...

 

[Heldchen]

Look here:

Cause
The "APS.***" license key for Parallels Premium Outbound Antispam for Unix/Linux is not installed in Parallels Plesk Panel. It is missing from the "Additional License Keys" page:

But my Key is listet on this page as you can see below

 

[Heldchen]

I fixed it by adding some lines to the Hosts file. I found it within the Plesk FAQ. So it is very very bad that the Support technician doesnt read my written text, doesnt look at my screenshots and only reads: premium antispam and Posts this useless links which he could verify that they doesnt match my Situation by reading only the Version of my Plesk in my first post.

Very bad Plesk. I dont think that you are earning Money anymore from me as a Customer......

 

[IgorG]

I fixed it by adding some lines to the Hosts file. I found it within the Plesk FAQ. So it is very very bad that the Support technician doesnt read my written text, doesnt look at my screenshots and only reads: premium antispam and Posts this useless links which he could verify that they doesnt match my Situation by reading only the Version of my Plesk in my first post.

Very bad Plesk. I dont think that you are earning Money anymore from me as a Customer......

Sorry, but it is a forum, a place for discussions. This is just Plesk community where everyone can help everyone. It is not a support helpdesk because we can't login on your server and investigate and fix problem there. Only Support Team can do it. If you need urgent support - contact Paralles Support Team here - http://www.parallels.com/support

 

[Heldchen]

i dont pay for Service for Fixing bugs that are brought by the seller of this Software!
I pay enough every month.

 

[IgorG]

i dont pay for Service for Fixing bugs that are brought by the seller of this Software!
I pay enough every month.

http://forum.parallels.com/showpost.php?p=676443&postcount=18

 

[Heldchen]

i dont pay for Service for Fixing bugs that are brought by the seller of this Software!
I pay enough every month.

And u mark this Forum as "Support" with the text: the following Support ressources are available without costs.
So think about it.

And plz read the threads before giving an answer. Or dont give an answer. Such answeres are useless. Sorry, i am using a Minimum of 20 Support - Forums and if theres a member with a title Producer-Team you can be sure that he is reading the thread before answering and is looking at screenshots.......

Sorry but Keep in mind that everyone who is using this board also pays monthly for your products!

or move your Forum from Support ressources to community at your webside...

 

[IgorG]

Sorry, but unfortunately not all issues can be fixed in context of forum even with carefully reading text and screenshots. Many of issues can be related to misconfiguration of server system, human factor and so on. And it can be determined and fixed only after deep investigation directly on your server. On this forum we can provide direction, suggestions and solutions only when they are known. If your problem can not be resolved in frame of forum discussion, you can contact offical support here http://www.parallels.com/support
Experienced supporters will login on your server and perform detailed investigation and problem will be fixed finally. If they found that problem is caused product bug - you will be refunded.
I think it is reasonable.

 

[Heldchen]

Sure, i know this. But when u are posting a kb article where you can read in the first line: fixed with mu21 and i post my Version where you can read in the first line that i have mu36 installed, and this two times without any reaction to my screenshots and my written text, you can imagine that i get a little bit angry.

 

[IgorG]

Sure, i know this. But when u are posting a kb article where you can read in the first line: fixed with mu21

Sorry, but where is mention about MU#21 in provided KB article http://kb.parallels.com/115217 ?

 

[Heldchen]

Sorry, it seemes that i had the wrong article in my mind. It was another kb article about the same Problem whre you could read the mu i think. sorry about this, this was my fault. but...


sorry but see the Topic and see my first post.

Topic: Outgoing Antispam Filter cannot be started: Protection is "not active"
My text: It says that everythink is ok. After installing the Addon without any failure reports i started it to get it working. It says that everythink is fine, but nothing is happen!

And after it See my 3rd screenshot where you can see that it says: protection ready.

btw, this is how i fixed it now:
http://kb.parallels.com/en/115536