Plesk reconfigurator crashes when changing IP

[Mantis]

Hi
I need to change the IP on my server and when I try to use the "Plesk Reconfigurator\Change Server IP addresses"
select the NIC it then crashes with this error, any ideas anyone?:
--------------------------------------
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
at reconfigurator.ReconfigureIP.SetMapState()
at reconfigurator.ReconfigureIP.addressMap_SelectedIndexChanged(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Windows.Forms.ListView.OnSelectedIndexChanged(EventArgs e)
at System.Windows.Forms.ListView.WmReflectNotify(Message& m)
at System.Windows.Forms.ListView.WndProc(Message& m)
at System.Windows.Forms.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.2407
CodeBase: file:///c:/windows/microsoft.net/framework/v1.1.4322/mscorlib.dll
----------------------------------------
reconfigurator
Assembly Version: 8.200.2742.30636
Win32 Version: 8.200.2742.30636
CodeBase: file:///C:/Program%20Files/SWsoft/Plesk/admin/bin/reconfigurator.exe
----------------------------------------
System.Windows.Forms
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.2365
CodeBase: file:///c:/windows/assembly/gac/system.windows.forms/1.0.5000.0__b77a5c561934e089/system.windows.forms.dll
----------------------------------------
System
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.2407
CodeBase: file:///c:/windows/assembly/gac/system/1.0.5000.0__b77a5c561934e089/system.dll
----------------------------------------
System.Drawing
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.2327
CodeBase: file:///c:/windows/assembly/gac/system.drawing/1.0.5000.0__b03f5f7f11d50a3a/system.drawing.dll
----------------------------------------
psaobsolete
Assembly Version: 8.200.2742.30303
Win32 Version: 8, 200, 0000, 0
CodeBase: file:///C:/Program%20Files/SWsoft/Plesk/admin/bin/psaobsolete.DLL
----------------------------------------
psacommon
Assembly Version: 8.200.2742.31762
Win32 Version: 8.200.2742.31762
CodeBase: file:///C:/Program%20Files/SWsoft/Plesk/admin/bin/psacommon.DLL
----------------------------------------
System.ServiceProcess
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.2300
CodeBase: file:///c:/windows/assembly/gac/system.serviceprocess/1.0.5000.0__b03f5f7f11d50a3a/system.serviceprocess.dll
----------------------------------------
Accessibility
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.573
CodeBase: file:///c:/windows/assembly/gac/accessibility/1.0.5000.0__b03f5f7f11d50a3a/accessibility.dll
----------------------------------------
System.DirectoryServices
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.2300
CodeBase: file:///c:/windows/assembly/gac/system.directoryservices/1.0.5000.0__b03f5f7f11d50a3a/system.directoryservices.dll
----------------------------------------
MailProviderProxy
Assembly Version: 8.200.2742.31768
Win32 Version: 8, 200, 0000, 0
CodeBase: file:///C:/Program%20Files/SWsoft/Plesk/admin/bin/MailProviderProxy.DLL
----------------------------------------
psamailprovider
Assembly Version: 8.200.2742.31772
Win32 Version: 8.200.2742.31772
CodeBase: file:///C:/Program%20Files/SWsoft/Plesk/admin/bin/psamailprovider.DLL
----------------------------------------
psa.ip.device
Assembly Version: 8.200.2742.31759
Win32 Version: 8.200.2742.31759
CodeBase: file:///C:/Program%20Files/SWsoft/Plesk/admin/bin/psa.ip.device.DLL
----------------------------------------
System.Management
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.2300
CodeBase: file:///c:/windows/assembly/gac/system.management/1.0.5000.0__b03f5f7f11d50a3a/system.management.dll
----------------------------------------
Interop.WindowsInstaller
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/SWsoft/Plesk/admin/bin/Interop.WindowsInstaller.DLL
----------------------------------------
CustomMarshalers
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.573
CodeBase: file:///c:/windows/assembly/gac/custommarshalers/1.0.5000.0__b03f5f7f11d50a3a/custommarshalers.dll
----------------------------------------

************** JIT Debugging **************
To enable just in time (JIT) debugging, the config file for this
application or machine (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the machine
rather than being handled by this dialog.

 

[alta]

There are no such option in reconfigurator to specify NIC. Also as far as I know Plesk does not support dual NICs (different IPs on different interfaces).

 

[Mantis]

Hi, It does list two NIC's.
I have found that it crashes if the two NIC's are setup on seperate subnets, once I cleared the IP info of the one that was not in use it worked fine.

 

[andrey@]

It looks like you do not have much memory to complete operation..

 

[Mantis]

1Gb is plenty

 

[andrey@]

It looks strange.. Could you say what do you do exactly or could you ask support?

 

[Mantis]

See my post dated 23 Nov.