Issue Plesk Site Import not working: MariaDB Access Denied

[dumoire]

Server operating system version

Debian 12.9

Plesk version and microupdate number

18.0.67

Hey

I hope someone can help me, I already invested more than three hours into solving this problem:
I have two plesk servers, the old one works fine with Plesk Site Import to import WordPress websites. The new one, although with same MariaDB Version (10.11.6) does not work as expected.

When I am starting the Website import, the FTP / Webspace files are transfered, the WP DB is created and also the user, but it then cancels with this error:



What I tried:

1. I tried multiple different websites with different domains, always the same error.
2. I checked the DB Tables and could not find an error here.
3. I changed skip-name-resolve - did not work. Some are saying I should change the bind-address, but I do not want external connections.
4. I compared configurations of old and new server.

I am using Debian 12.9, Plesk Obsidian v18.0.67

 

[Sebahat.hadzhi]

Hello, @dumoire . Have you tried connecting to that database remotely without Site Import to exclude the possibility of remote connection being restricted on the source server? If not, please try:

mysql -u wawp_yuxp4 -p -h source-server-ip