Issue Plesk stopped working out of the blue ...

[Melika]

Server operating system version

CentOS Linux 7.9.2009 (Core)

Plesk version and microupdate number

18.0.63 Update #1

Hi everybody

So, I have this server that's been running smoothly for years.
It uses CentOS Linux 7.9.2009 (Core) and Plesk Version 18.0.63 Update #1.

It seems that today it was updated (Plesk says last updated on Aug 16, 2024 02:19 PM) and then everything stopped working.

At first, even the Plesk itself didn't load up. So I tried repairing it and the panel started loading up. but not the websites hosted on the server.

I had Litespeed installed. Right now neither Litespeed nor Apache starts on the server.

I have this error on the main page of Plesk admin panel :

New configuration files for the Apache web server were not created due to the errors in configuration templates: Template processing failed: file = /usr/local/psa/admin/conf/templates/default/server.php, error = Template_Exception: filemng failed: /usr/local/psa/admin/bin/filemng: error while loading shared libraries: libidn2.so.0: cannot open shared object file: No such file or directory file: /usr/local/psa/admin/plib/Template/Processor.php line: 38 code: 0 Previous error: Template_Exception: filemng failed: /usr/local/psa/admin/bin/filemng: error while loading shared libraries: libidn2.so.0: cannot open shared object file: No such file or directory file: /usr/local/psa/admin/plib/Template/Processor.php line: 38 code: 0 Previous error: PleskUtilException: filemng failed: /usr/local/psa/admin/bin/filemng: error while loading shared libraries: libidn2.so.0: cannot open shared object file: No such file or directory file: /usr/local/psa/admin/plib/Service/Agent.php line: 159 code: 0 See the details in Configuration Troubleshooter. Detailed error descriptions were sent to you by email. Please resolve the issues and click here to generate broken configuration files once again or here to generate all configuration files.

When I try to generate configuration files I get this :

Unable to configure the web server: Failed to copy files storage to destination path. stderr: /usr/local/psa/admin/bin/filemng: error while loading shared libraries: libidn2.so.0: cannot open shared object file: No such file or directory stdout:

I tried fixing file permissions and repairing Plesk settings which didn't work.

Then I wanted to run a fresh install (Which I hope I don't have to) So I tried exporting the service plans but I got this error :

Could not write the data to file.: Failed to create/chmod the directory /usr/local/psa/var/modules/hp-exporter/upload.: filemng failed: /usr/local/psa/admin/bin/filemng: error while loading shared libraries: libidn2.so.0: cannot open shared object file: No such file or directory

Also when I try to open the file manager for a domain I get this :

Type    TypeError
Message    t.data is undefined

_@serverhostname:8443/cp/javascript/views/smb/file-manager/list.js?ced67cfe9b45c6ec5a09:1:92008
Cl@serverhostname:8443/ui-library/plesk-ui-library.min.js?1722934279:35:62770
ko@serverhostname:8443/ui-library/plesk-ui-library.min.js?1722934279:35:119279
yc@serverhostname:8443/ui-library/plesk-ui-library.min.js?1722934279:35:108529
bc@serverhostname:8443/ui-library/plesk-ui-library.min.js?1722934279:35:108457
vc@serverhostname:8443/ui-library/plesk-ui-library.min.js?1722934279:35:108318
cc@serverhostname:8443/ui-library/plesk-ui-library.min.js?1722934279:35:105482
Vs@serverhostname:8443/ui-library/plesk-ui-library.min.js?1722934279:35:46632
rc@serverhostname:8443/ui-library/plesk-ui-library.min.js?1722934279:35:102610
ti@serverhostname:8443/ui-library/plesk-ui-library.min.js?1722934279:35:68087
R/S</<@serverhostname:8443/cp/javascript/vendors.js?1723201136:20:5665
R/_<@serverhostname:8443/cp/javascript/vendors.js?1723201136:20:4742
R/S<@serverhostname:8443/cp/javascript/vendors.js?1723201136:20:5657
he/ne/<@serverhostname:8443/cp/javascript/vendors.js?1723201136:42:18740
ne@serverhostname:8443/cp/javascript/vendors.js?1723201136:42:18727
ie@serverhostname:8443/cp/javascript/vendors.js?1723201136:42:19984
oe@serverhostname:8443/cp/javascript/vendors.js?1723201136:42:25250

(I have replaced the phrase "serverhostname" with the server's actual hostname.)

I'd appreciate it if you could help me solve this...