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blackburnjohn
New Pleskian
My newly purchased Plesk Support System is Driving me up the wall. Not the best thought out support system ever saying the least.
Having bought my support package through Cleverbridge, my subscription has been tied to a monthly licence key.
Well that goes and expires after a month, so my support is now useless -
Having shelled out £12 on an expired licence key, I can't submit a ticket on it. Support now gets back to my emails slowly, and all they're useful at doing is pointing out to me that my licence key has expired.
What is Plesk doing having customers pay the £12 a month (£10 + VAT) for support to not have the system create a key that users can input through plesk.com/support? My subscription this month has been money wasted because of this weird system.
Having bought my support package through Cleverbridge, my subscription has been tied to a monthly licence key.
Well that goes and expires after a month, so my support is now useless -
Having shelled out £12 on an expired licence key, I can't submit a ticket on it. Support now gets back to my emails slowly, and all they're useful at doing is pointing out to me that my licence key has expired.
What is Plesk doing having customers pay the £12 a month (£10 + VAT) for support to not have the system create a key that users can input through plesk.com/support? My subscription this month has been money wasted because of this weird system.
