Resolved Plesk SysUpdates Error on trying to update from 18.0.41 on Alma 8.7

[BNO]

Server operating system version

AlmaLinux 8.7 (Stone Smilodon)

Plesk version and microupdate number

Plesk Obsidian v18.0.41_build1800220207.23 os_CentOS 8

System:

Version	Plesk Obsidian v18.0.41_build1800220207.23 os_CentOS 8
Betriebssystem	AlmaLinux 8.7 (Stone Smilodon)

i get mails from plesk where sys updates gives error:

Grund: 2023-01-13 03:32:04 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2023-01-13 03:32:04 INFO: Librepo version: 1.14.2 with CURL_GLOBAL_ACK_EINTR support (libcurl/7.61.1 OpenSSL/1.1.1k zlib/1.2.11 brotli/1.0.6 libidn2/2.2.0 libpsl/0.20.2 (+libidn2/2.2.0) libssh/0.9.6/openssl/zlib nghttp2/1.33.0)
2023-01-13 03:32:04 INFO: --- logging initialized ---
2023-01-13 03:32:05 DEBUG: User-Agent: constructed: 'libdnf (AlmaLinux 8.7; generic; Linux.x86_64)'
2023-01-13 03:32:05 INFO: Librepo version: 1.14.2 with CURL_GLOBAL_ACK_EINTR support (libcurl/7.61.1 OpenSSL/1.1.1k zlib/1.2.11 brotli/1.0.6 libidn2/2.2.0 libpsl/0.20.2 (+libidn2/2.2.0) libssh/0.9.6/openssl/zlib nghttp2/1.33.0)
2023-01-13 03:32:05 DEBUG: repo: using cache for: baseos
2023-01-13 03:32:05 DEBUG: baseos: using metadata from Thu Jan 12 19:58:19 2023.
2023-01-13 03:32:11 DEBUG: repo: using cache for: appstream
2023-01-13 03:32:13 DEBUG: appstream: using metadata from Thu Jan 12 19:58:31 2023.
2023-01-13 03:32:13 DEBUG: repo: using cache for: extras
2023-01-13 03:32:13 DEBUG: extras: using metadata from Thu Jan 12 20:00:18 2023.
2023-01-13 03:32:14 DEBUG: repo: using cache for: epel
2023-01-13 03:32:16 DEBUG: epel: using metadata from Thu Jan 12 01:39:12 2023.
2023-01-13 03:32:16 INFO: Start downloading 1 files of unknown size 0 delta RPMs
2023-01-13 03:32:16 INFO: Downloading: http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml
2023-01-13 03:32:16 INFO: Error during transfer: Status code: 404 for http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml (IP: 2a02:6ea0:c700::10)
2023-01-13 03:32:16 DEBUG: error: Status code: 404 for http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml (IP: 2a02:6ea0:c700::10) (http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml).
2023-01-13 03:32:16 INFO: Downloading: http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml
2023-01-13 03:32:16 INFO: Error during transfer: Status code: 404 for http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml (IP: 2a02:6ea0:c700::10)
2023-01-13 03:32:16 DEBUG: error: Status code: 404 for http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml (IP: 2a02:6ea0:c700::10) (http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml).
2023-01-13 03:32:16 INFO: Downloading: http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml
2023-01-13 03:32:16 INFO: Error during transfer: Status code: 404 for http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml (IP: 2a02:6ea0:c700::10)
2023-01-13 03:32:16 DEBUG: error: Status code: 404 for http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml (IP: 2a02:6ea0:c700::10) (http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml).
2023-01-13 03:32:16 INFO: Downloading: http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml
2023-01-13 03:32:16 INFO: Error during transfer: Status code: 404 for http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml (IP: 2a02:6ea0:c700::10)
2023-01-13 03:32:16 DEBUG: error: Status code: 404 for http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml (IP: 2a02:6ea0:c700::10) (http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml).
2023-01-13 03:32:16 INFO: Error while downloading: Cannot download repodata/repomd.xml: All mirrors were tried
2023-01-13 03:32:16 INFO: Download PLESK_18_0_41 extras 266B [total 0/unknown B 1/1 files]
Errors during downloading metadata for repository 'PLESK_18_0_41-extras':
- Status code: 404 for http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml (IP: 2a02:6ea0:c700::10)
2023-01-13 03:32:16 WARNING: Errors during downloading metadata for repository 'PLESK_18_0_41-extras':
- Status code: 404 for http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml (IP: 2a02:6ea0:c700::10)
2023-01-13 03:32:16 DDEBUG: Cleaning up.
2023-01-13 03:32:16 ERROR: Failed to download metadata for repo 'PLESK_18_0_41-extras': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried
2023-01-13 03:32:16 ERROR: Exited with returncode 1

i can't update via webinterface so i try in ssh:

if i try a dnf check-update, i get follow error:
PLESK_18_0_41 extras 6.1 kB/s | 266 B 00:00
Errors during downloading metadata for repository 'PLESK_18_0_41-extras':
- Status code: 404 for http://autoinstall.plesk.com/pool/PSA_18.0.41_8197/extras-rpm-CentOS-8-x86_64/repodata/repomd.xml (IP: 2a02:6ea0:c700::10)
Error: Failed to download metadata for repo 'PLESK_18_0_41-extras': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried
what can i do to fix the Problem?

 

[scsa20]

18.0.41 is old now, and the repo doesn't exist. You might want to try to manually update the build to 18.0.49

https://support.plesk.com/hc/en-us/articles/360012539380-How-to-update-Plesk-Obsidian-to-the-latest-build

 

[BNO]

Thank you. The upgrade fixed my Problem!

 

[mb1973]

18.0.41 is old now, and the repo doesn't exist. You might want to try to manually update the build to 18.0.49

https://support.plesk.com/hc/en-us/articles/360012539380-How-to-update-Plesk-Obsidian-to-the-latest-build

I have sam problem like @BNO but cannot update PLESK via CLI no produt with ID 'plesk'

Hope somebody can help.
I want to update from Cent OS 8 to Rocky Linux.

Datei wird heruntergeladen php52.inf3: 0%
Datei wird heruntergeladen php52.inf3: 100% fertig.
Datei wird heruntergeladen pmm.inf3: 0%
Datei wird heruntergeladen pmm.inf3: 100% fertig.
Auf installierte Pakete prüfen...

ERROR: Es gibt kein Produkt mit der ID 'plesk' an der Installationsquelle.
Wenn Sie den Plesk Installer mit der Option --show-releases oder mit dem Befehl 'list' ausführen, erhalten Sie eine Liste zur Installation verfügbaren Produkte und Produktversionen. Bei Verwendung der Option --show-all-releases oder des Befehls 'list-all' erhalten Sie eine Liste aller Produkte und Produktversionen an der Installationsquelle.

exit status 1

 

[mb1973]

i found

Unable to install or update Plesk: there is no product with the ID 'plesk' at the installation source

Applicable to: Plesk for Linux Symptoms Plesk installation or update fails with one of the following errors: CONFIG_TEXT: ERROR: There is no product with the ID 'plesk' at the installation source...

support.plesk.com

But i cannot upgrade to new OS before i solve the repo Error

migrate2rocky - Begin logging at Sa 14 Jan 2023 15:02:30 CET.


Removing dnf cache
Preparing to migrate CentOS Linux 8 to Rocky Linux 8.

Determining repository names for CentOS Linux 8.Error: Failed to download metadata for repo 'PLESK_18_0_41-extras': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried

Failed to fetch info for package apr-util-ldap.x86_64.

An error occurred while we were attempting to convert your system to Rocky Linux. Your system may be unstable. Script will now exit to prevent possible damage.

 A log of this installation can be found at /var/log/migrate2rocky.log

 

[Peter Debik]

As CentOS 8 is long end of life, Plesk does not support it any longer. For that reason the updates fail. Instead you can try to migrate your installation to a newly setup Rocky 8 server using Plesk Migrator.

I'd also hint that it may be better to migrate to Alma, because the user numbers of Rocky are very low so that future development focus of Plesk will be focused more on Alma.

 

[scsa20]

Have you tried doing the Plesk upgrade through the UI as shown in the article I've provided? It should allow you to upgrade your Plesk upgrade to the latest supported by your OS.

Although if you're too far behind and you're on a really old OS version, might want to start planning migrating to a new server.

 

[mb1973]

As CentOS 8 is long end of life, Plesk does not support it any longer. For that reason the updates fail. Instead you can try to migrate your installation to a newly setup Rocky 8 server using Plesk Migrator.

I'd also hint that it may be better to migrate to Alma, because the user numbers of Rocky are very low so that future development focus of Plesk will be focused more on Alma.

OK thanks, so i will better use ALMA.
What is abot Cent stream 8 / 9?

But to use Plesk Migrator i have to create new machine and migrate isn’t it?

I want just update/upgrade existing machine.

 

[mb1973]

Have you tried doing the Plesk upgrade through the UI as shown in the article I've provided? It should allow you to upgrade your Plesk upgrade to the latest supported by your OS.

Although if you're too far behind and you're on a really old OS version, might want to start planning migrating to a new server.

I can not reach the upgrade site. Thought was a firewall port problem TCP 8447 but can not find the reason. :-(

 

[Peter Debik]

OK thanks, so i will better use ALMA.
What is abot Cent stream 8 / 9?

But to use Plesk Migrator i have to create new machine and migrate isn’t it?

I want just update/upgrade existing machine.

CentOS Stream is more or less a "live testing", "perpetual beta testing" version. It will always be buggy, because the latest new developments are provided. If you want a stable operating system, do not use it.
Yes, you need to setup a new machine (or virtual host).

 

[mb1973]

OK Alma is it.

But con not transfer to another Server because License allow just 3 Domains.
I worte to Plesk Support for a temp License but no answer till now :-(

 

[Peter Debik]

https://support.plesk.com/hc/en-us/articles/7931600293266-How-to-get-Plesk-Web-Host-edition-trial-license-for-migration

 

[TriJoe]

18.0.41 is old now, and the repo doesn't exist. You might want to try to manually update the build to 18.0.49

https://support.plesk.com/hc/en-us/articles/360012539380-How-to-update-Plesk-Obsidian-to-the-latest-build

I am also facing this issue, although I am unable to upgrade from 18.0.41 to 18.0.49 as port 8447 doesn't respond, despite the firewall rules being enabled for it on the server. Is there any CLI method of performing the update?

I am already on Alma.

 

[Kaspar]

@TriJoe see: Plesk Updates