I have a dedicated server with Plesk pre-installed. I attempted to update Plesk from 8.0 to 8.2.1 on Saturday. I received an email notice letting me know that it failed. At that point, email was down and I wasn't able to log into Plesk (HTTP 500 Error).
Monday morning, my host company fixes the problem and finishes the upgrade 'successfully', although email is working now, other problems have occurred.
Bad:
-Plesk is 'Not found' (no more HTTP 500 error)
-All websites are down
Good:
-Email works
-FTP works
-SSH works
My host told me Monday that ports 80 and 8443 are not listening properly. Tuesday (today), upon further study, they've told me that the Plesk upgrade 'bombed' and screwed up the httpd.conf file. They've told me that they want to reinstall Plesk and see if things work then. That isn't a problem, however they told me that I would need to backup all my data since the reinstallation may wipe out some important data. I don't have the time to set all my websites back up, so anything that may cause a problem like that is out of the question.
My question is, what could be causing this problem and is reinstallation the only option?
Thanks for any help.
Monday morning, my host company fixes the problem and finishes the upgrade 'successfully', although email is working now, other problems have occurred.
Bad:
-Plesk is 'Not found' (no more HTTP 500 error)
-All websites are down
Good:
-Email works
-FTP works
-SSH works
My host told me Monday that ports 80 and 8443 are not listening properly. Tuesday (today), upon further study, they've told me that the Plesk upgrade 'bombed' and screwed up the httpd.conf file. They've told me that they want to reinstall Plesk and see if things work then. That isn't a problem, however they told me that I would need to backup all my data since the reinstallation may wipe out some important data. I don't have the time to set all my websites back up, so anything that may cause a problem like that is out of the question.
My question is, what could be causing this problem and is reinstallation the only option?
Thanks for any help.