Issue Plesk Task Manager Issue not starting

[@gerald]

Server operating system version

Ubuntu 22.04

Plesk version and microupdate number

18.0.66

I am getting this following error When I click the Plesk Task Manager



plesk-task-manager.service - Plesk Task Manager Service
Loaded: loaded (/usr/lib/systemd/system/plesk-task-manager.service; enabled; preset: enabled)
Drop-In: /usr/lib/systemd/system/plesk-task-manager.service.d
└─respawn.conf
Active: activating (auto-restart) (Result: exit-code) since Sat 2025-02-15 17:20:35 UTC; 4s ago
Process: 100096 ExecStart=/usr/lib/plesk-task-manager --config /opt/psa/admin/conf/task-manager.yml --data /var/lib/plesk/task-manager (code=exited, status=1/FAILURE)
Main PID: 100096 (code=exited, status=1/FAILURE)
CPU: 22ms

 

[Yaroslav_T]

Hello. I'd consider checking "/var/log/plesk/task-manager.log" to find related errors/messages because it's not clear why the service is constantly trying to start itself

 

[@gerald]

Thank you it says the no such directory I guess it was corrupted. I can install any thing even updates or schedules jobs cron jobs when I click the Task manager link in the Plesk tools and Manager sector it gives complete error doesn't open the page. It happens since 10 days ago the server restarted after that it halted.

I try plesk repair doesn't work. Is there any possible that we can install Plesk Task manager service only. What will happen if the file is corrupted.

in the log it says this
ERROR 2025/02/15 00:01:29 Failed to update DB schema: unable to open database file: permission denied


After that I try plesk db as repair its completed with out errors. but still the problem is exist

What is this DB schema permission what should I do

 

[Sebahat.hadzhi]

Could you please double check the permissions/ownership of the /var/lib/plesk/task-manager/db folder and the files within it? They should be owned by psaadm:psaadm with 750 for the folder and 600 for the files.

 

[@gerald]

I checked its the same
only 3 files are in the folder. permission are correct. but still has the error. Cannot start the Task manager service. This will be a Good example to bug fix in Plesk

 

[Bitpalast]

Two guesses on what else could be a problem:

It could be an an SELinux issue. When the server rebooted and SELinux was set to "enforced" but previously the security context on some files was wrong, it could lead to some files being blocked by it. For that reason it is possible that the problem exists only after the previous reboot.

I suggest to follow these steps:
1) Disable SELinux on the Linux console.
# vi /etc/selinux/config
and edit the "SELINUX"-line to
SELINUX=disabled
2) Make sure it is not loaded at all during the boot phase:
# grubby --update-kernel=/boot/vmlinuz-$(uname -r) --args="selinux=0"
3) Reboot the server.
4) Check whether the issue persists (if it was for SELinux, it should be solved.)

To re-enable SELinux
1) Remove the "selinux=0" entry from the boot line.
2) Set SELinux to "permissive" via Linux shell (#vi /etc/selinux/config ... SELINUX=permissive). This is important, because else the server might not boot correctly as the security context of some files might be wrong.
3) Reboot the server. This reboot can take very long and it might appear as if the server crashed during reboot. That is because SELinux will crawl all files on the server to rewrite the security context. This is an important step to ensure that the security context is correct. This is also where the real fix is applied.
4) Check whether everything still works as expected.
5) If all is well, you can return to "enforced" state. Set SELinux to "enforced" via Linux shell (#vi /etc/selinux/config ... SELINUX=enforced).
6) Reboot the server again.

Another possible issue could be a corrupt file system. For that to check it is best to boot the server in a rescue mode where only a minimal OS is started and no other services like web server, database server, mail server etc. From there, use the Linux disk checking tools to run the checks, then reboot after these are completed.

 

[@gerald]

Actually when I restart the server works find with out any changes but every time my action log getting filled and it crash memory every 24 hrs

action log

2025-02-19 12:26:04

ERR

panel [41503:67b5cddc54c6c]

Cannot start event handler: Cannot connect to the task manager (plesk-task-manager service might not be running): No such file or directory

its better that plesk should do repair or reinstaller for such services if get corrupted or damage happen

its better for other users as well. I use 2015 almost 10 years ago one time plesk back then it was way more better than now. much controllable. but now its more problems, back then there is no such community problems like this.

So I am requesting from Plesk please take some necessary steps on behalf all plesk users.

I use Linux since 2010 so I know pretty much administration but unfortunately I didn't make plesk, when I ask from plesk support they telling what's root cause.
If I know the root cause I will solve it. This is this generation customer support.

I am asking a solid answer rather imaginations because testing not good on live server. for Tech support it just a computer but for Business owner its there whole life of business we cannot play with that. New generation support must understand this.

I am requested Plesk high level guy to answer

 

[Bitpalast]

Did you file a support ticket with Plesk support?

 

[@gerald]

I am contacting the Contact form but Reply by AI assistant
open a ticket now lets see, thank you for the support

 

[@gerald]

Hi

I bought this from IONOS but when I contact them they mentioned plesk products and once I open ticket with IONOS plesk is asking what's the problem

Even when you ask questions when you find error code it represents a issue that has to be solved method by programmers. These are fundamental of programming

But after we post all error log and all details support still need to see the bedroom
What era that we living people create technology to moon but these guys just create products that does not cover error codes representative


First read the post and go through all my comment and reply to me

Get Outlook for Android


Sent: Wednesday, February 19, 2025 8:15:55 PM

Subject: [Plesk] Re: @gerald I h…


##- Please type your reply above this line -##
Your request (95633296) has been updated. To add additional comments, reply to this email.

Regina S (Plesk)

Feb 19, 2025, 07:15 CST

Dear Gerald,

Could you please provide your Plesk license number, so I can guide you with technical support options?

Awaiting your reply.
Regina S
Customer Service Supervisor
Plesk






[PMGKWN-Y3LPD]

 

[@gerald]

Thank you Elena for your reply,


It doesn't matter who is the seller the product is plesk. Plesk is belong to your company.

I was so surprised a support service staff say I don't know that knowledge. If I am your boss I will fire you immediately.

If you work for company which product is belong to you , then yo should know 1 to 100 everything. You cannot pass ball to reseller.


And more over customer support should not send links to customer to read and learn

Its look like customer need pay for the product and your staff salary finally they need stop doing business read help guide.

Then what support staff getting paid for what? They don't know subject specific. Hire hourly paid guys making the company to degrade the quality

Who is making these decisions hiring uneducated staff. First fire that guy

I am disappointed a staff reply in this manner.

Similar problem coming from community post that others also has but the support is useless


Can you work for the company and name plesk that has keep the brand for the last 14 years

You destroy that in minutes

Answer on knowledge please with high profe6
To




Get Outlook for Android

---

From: Elena G (Plesk)
Sent: Thursday, February 20, 2025 2:22:49 AM
To: Gerald Nelson
Subject: [Plesk] Re: @gerald I h…

##- Please type your reply above this line -##​ Your request (95633296) has been updated. To add additional comments, reply to this email. [TD][B]Elena G[/B] (Plesk) Feb 19, 2025, 13:22 CST Dear Plesk user, Please note that you contacted [URL='https://www.plesk.com/pricing/']Plesk licensing[/URL] support, we don't have resources and knowledge to work with issues of technical nature, like Plesk Task Manager Issue, etc. To avoid any potential misunderstanding, I'd like to clarify that support options depend on where one purchases Plesk license from. IONOS is one of official Plesk resellers, they are trained to proved assistance for Plesk software themselves and have direct access to Plesk technical support teams on the rights of having partnership with Plesk, in case they need any help from Plesk teams. At Plesk we also provide free support resources for any Plesk users: [LIST=1] [*]Visit the Plesk Support self-service resources for most commonly asked questions: [URL]https://support.plesk.com/hc/en-us[/URL], there you can find self-help articles with instructions. [*]Collaborate with other professionals at Plesk Facebook Community [URL="https://www.facebook.com/groups/plesk/"]Plesk Online Community | Facebook[/URL] [*]Tweet to Plesk [URL="https://twitter.com/intent/tweet?text=@PleskHelps"]x.com[/URL] [/LIST] If we understand correctly, your Plesk license provider is IONOS company, so they are your first point of contact of support by default. In case you wish to get access to Plesk technical support team directly with license from IONOS, you need to get Plesk technical support subscription (first month is free), please make sure to read [URL]https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk[/URL]. Make sure you have [URL='https://docs.plesk.com/release-notes/obsidian/system-requirements/']supported OS[/URL] and [URL='https://docs.plesk.com/release-notes/obsidian/change-log/']Plesk version[/URL]. Plesk users with licenses which are valid for direct Plesk technical support can get technical support from Plesk at [URL]https://support.plesk.com/hc/en-us[/URL] > submit a request > technical question, insert [URL='https://support.plesk.com/hc/en-us/articles/12377714783255-How-to-find-Plesk-key-number-for-support-request']license key number[/URL]. Administrative server access on users' side is mandatory. If you have any additional questions left, please indicate your [URL='https://support.plesk.com/hc/en-us/articles/12377714783255-How-to-find-Plesk-key-number-for-support-request']Plesk license key numbe[/URL]r. Let us know in case of any licensing related questions, we are happy to assist! Elena G Customer Service Representative Plesk ​ ​

[/TD]

[PMGKWN-Y3LPD]

 

[Bitpalast]

@gerald It seems you did not contact technical support, but licensing support. This is clearly stated in licensing support's response. If you want technical support, contact technical support.

If you got your license from a reseller, you got it at a much lower price than what a licenses regularly costs. Resellers tend to save on support costs (by not providing support at all), but you cannot expect the manufacturer to provide the same 360° 24/7 support that normally costs the manufacturer's price when you do not buy from the manufacturer and claim a huge discount for yourself.

There have been numerous discussions here on that topic. The bottom line is: If you want original Plesk support, you must either buy original Plesk support from Plesk or you must buy the license from Plesk. This is not only industry standard, it's a global principle for all goods and services with any company anywhere. For example Microsoft Office 365: You only get genuine Microsoft support for it when you bought it from Microsoft. If you buy a "hosted office" solution from another vendor who might equally well base it on MS Exchange server, you will not get MS support, but only vendor support. It is entirely your own decision.

So first of all expecting licensing support to fulfill your technical support requirements is not very smart in itself. Second, feeling entitled for manufacturer support when you don't buy from the manufacturer but from someone else, is also questionable. Feel about it like you want, but instead of complaining you could have simply contacted genuine Plesk technical support. They also offer a 30 days free trial, so you could have easily gotten your wish for free support fulfilled. Further, I think claiming that you'd fire the person who responded to you from Plesk licensing support, is an overbearing impertinence. Perhaps you have had too high a dose of a certain extremely arrogant new government. I find your post here completely inappropriate. You might as well just ask the right question to the right address instead of complaining so foul-mouthed here.

 

[Sebahat.hadzhi]

@gerald please note that insulting our support staff without any objective reason will not be tolerated on the Forum. There could be quite a few reasons leading to that issue and there is not enough evidence that point out for that to be a Plesk bug. For once, the same behavior does not occur on a test environment, which leads to the conclusion it is something specific to your environment and must be investigated. As already explained by @Bitpalast since you have purchased the license from IONOS it is their responsibility to provide you with support. If they can't handle the case or believe this to be a product issue, they can directly get in touch with our engineers. Anyhow, none of the above is an excuse to disrespect our staff's effort to help you out.