Issue Plesk Update failed 18.0.49

[danifronter]

Server operating system version

Ubuntu 20.04.5 LTS

Plesk version and microupdate number

18.0.47

Hi,

I'm getting error message when upgrading:

Plesk Installer 3.47.1 (revision 64194d8bd840) started at (timezone -04) =
Wed Jan 4 23:17:03 2023
Command line arguments: /opt/psa/admin/bin/autoinstaller upgrade plesk 18.0=
.49 --email

Try to find rcfile...
Autoinstaller found rcfile at /root/.autoinstallerrc
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file pool/PSA_18.0.49_10651/release.inf3: 0%
Downloading file pool/PSA_18.0.49_10651/release.inf3: 100% was finished=
.
In release PLESK_0_0_0 no builds
Downloading file pool/PSA_18.0.48_10183/release.inf3: 0%
Downloading file pool/PSA_18.0.48_10183/release.inf3: 100% was finished=
.
In release PLESK_0_0_0 no builds
Downloading file pool/PSA_18.0.47_10005/release.inf3: 0%
Downloading file pool/PSA_18.0.47_10005/release.inf3: 100% was finished=
.
In release PLESK_0_0_0 no builds
Downloading file pool/PSA_18.0.46_9775/release.inf3: 0%
Downloading file pool/PSA_18.0.46_9775/release.inf3: 100% was finished.=

In release PLESK_0_0_0 no builds
Downloading file pool/PSA_18.0.45_9299/release.inf3: 0%
Downloading file pool/PSA_18.0.45_9299/release.inf3: 100% was finished.=

In release PLESK_0_0_0 no builds
Downloading file pool/PSA_18.0.44_9078/release.inf3: 0%
Downloading file pool/PSA_18.0.44_9078/release.inf3: 100% was finished.=

In release PLESK_0_0_0 no builds
Downloading file pool/PSA_18.0.43_8703/release.inf3: 0%
Downloading file pool/PSA_18.0.43_8703/release.inf3: 100% was finished.=

In release PLESK_0_0_0 no builds
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file PHP82_17/release.inf3: 0%
Downloading file PHP82_17/release.inf3: 100% was finished.
Downloading file PHP81_17/release.inf3: 0%
Downloading file PHP81_17/release.inf3: 100% was finished.
Downloading file PHP80_17/release.inf3: 0%
Downloading file PHP80_17/release.inf3: 100% was finished.
Downloading file php81.inf3: 0%
Downloading file php81.inf3: 100% was finished.
Downloading file php80.inf3: 0%
Downloading file php80.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file PHP74_17/release.inf3: 0%
Downloading file PHP74_17/release.inf3: 100% was finished.
Downloading file php74.inf3: 0%
Downloading file php74.inf3: 100% was finished.
Downloading file php73.inf3: 0%
Downloading file php73.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
repository: Get brief packages info for all sources
Checking for installed packages...
DebRepository: readSystemPackagesBrief: execute dpkg-query --show =
'--showformat=s:${Status}\nF:${Package}_installed.=
deb\nN:${Package}\nV:${Version}\nA:${Architecture}\nP:, ${Provides}\nX:\n'|=
awk '/^sinstall|hold) ok/,/^X:/ { if (!/^s:/) print $0 }'| awk -F ', ' =
'/^P:, / { for (i=2; i<=NF && $i; i++) print "P:" $i; next } 1'
Error: There is no release with ID 'PLESK_18_0_49' of product 'plesk'=
at the installation source.
Run Plesk Installer with the --show-releases option or the 'list' command =
to get the list of products and their latest releases available for =
installation. Use the --show-all-releases option or the 'list-all' command =
to get the list of all products and their releases from the installation =
source.



---
Plesk Installer.

Help me plsss

 

[Peter Debik]

There is no release with ID 'PLESK_18_0_49' of product 'plesk'= at the installation source.

This points to an unsupported operating system. You have mentioned you have Ubuntu 20.x. Before we proceed, could you please post the output of any of these commands here so that we make sure this is correct?

# cat /etc/os-release
# lsb_release -a
# hostnamectl
# uname -r

Second, please check on the updates/upgrades page from which source the updater is getting the Plesk files. Some providers have pre-configured mirrors that are not on the latest releases.

 

[AYamshanov]

Try to find rcfile...
Autoinstaller found rcfile at /root/.autoinstallerrc

+1 to idea to check pre-configured mirrors because the file ".autoinstallerrc" was found.

 

[danifronter]

There is no release with ID 'PLESK_18_0_49' of product 'plesk'= at the installation source.

This points to an unsupported operating system. You have mentioned you have Ubuntu 20.x. Before we proceed, could you please post the output of any of these commands here so that we make sure this is correct?

# cat /etc/os-release
# lsb_release -a
# hostnamectl
# uname -r

Second, please check on the updates/upgrades page from which source the updater is getting the Plesk files. Some providers have pre-configured mirrors that are not on the latest releases.

 

[danifronter]

could someone please help us

 

[Peter Debik]

It seems that noone has an obvious solution for this case here on the forum. I suggest opening a ticket with official Plesk support so that they can solve it for you.

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com