Resolved Plesk Update fails

[Hypnotoad86]

Hi, Plesk update doesn't work since a couple of days. I got several automatic failure emails since then.
This is the meaningful part of the log.

Is this a server-side (plesk-server) issue or on my side?
It's always the same file MU37 Form.php so I'm assuming it is on Odin's side, right? Receiving error etc. somehow I can wget the file, so I'm not sure...

Any help is appreciated.

Version Plesk v12.5.30_build1205150826.19 os_CentOS 6
OS CentOS 6.7 (Final)
Diskspace can't be the issue (<10% used)

Only the last bit of the log:
File downloading PSA_12.5.30/microupdates/MU37/dist-rpm-CentOS-6-x86_64/phpinimng.py: completed.
File downloading PSA_12.5.30/microupdates/MU37/common/admin/htdocs/domains/chowner.php: completed.
File downloading PSA_12.5.30/microupdates/MU37/common/admin/plib/chowner/chowner.php: completed.
File downloading PSA_12.5.30/microupdates/MU37/common/admin/plib/Form.php: 73%..Error: Recv failure: Connection reset by peer, retry...
Error: Recv failure: Connection reset by peer, retry...
Error: Recv failure: Connection reset by peer, retry...

ERROR: error during prepare patch plesk-12.5.30~patch39
Failed to download the package http://autoinstall.plesk.com/PSA_12.5.30/microupdates/MU37/common/admin/plib/Form.php:
Recv failure: Connection reset by peer
Not all packages were installed.
Please try installing packages again later.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

 

[Elt]

I can confirm that there must be some connection problem for a whole while now. I've got the same issues on a plesk 12.0.x update since about two months. I've triggered the upgrade to 12.5.30 today in hope to get things solved.

While the upgrade process was successful, the patching afterwards has failed again.

Relevant part of the logfile:

[2016-07-09 08:57:58.275800] Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_12_5_30', sequence='post', stage='commit', sequence_order='1', operation='install', exec_cmd='rm -f /tmp/pp-bootstrapper-mode.flag; rm -f /var/lock/parallels-panel-maintenance-mode.flag; :'', m_arch='', output: ~empty
[2016-07-09 08:57:58.276030] Install command successfully completed
[2016-07-09 08:57:58.278088] Release PLESK_12_5_30 is actual
[2016-07-09 08:57:58.278136] Release PLESK_12_5_30 is currently installed
[2016-07-09 08:57:58.278656] Patch for plesk 12.5.30 will be installed.
[2016-07-09 08:57:58.278723] Installing patches...
[2016-07-09 08:57:58.279090] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Repair_Db_ConsistencyRule_DomainServiceIpAddressCollection.php
[2016-07-09 08:57:58.279185] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Repair_Db_ConsistencyRule_DomainServiceIpAddressCollection.php: 100% was finished.
[2016-07-09 08:57:58.297695] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_api-rpc_AgentServer.php
[2016-07-09 08:57:58.297760] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_api-rpc_AgentServer.php: 100% was finished.
[2016-07-09 08:57:58.314374] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_scripts_move_subscription.php
[2016-07-09 08:57:58.314466] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_scripts_move_subscription.php: 21%..45%..53%..69%..86%..100% was finished.
[2016-07-09 08:57:58.342510] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Service_Node_Environment_PhpHandlers_Abstract.php
[2016-07-09 08:57:58.342590] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Service_Node_Environment_PhpHandlers_Abstract.php: 100% was finished.
[2016-07-09 08:57:58.380669] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Commands_RenameDomain.php
[2016-07-09 08:57:58.380737] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Commands_RenameDomain.php: 35%..75%..100% was finished.
[2016-07-09 08:57:58.403029] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_PhpSettings_Detector.php
[2016-07-09 08:57:58.403105] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_PhpSettings_Detector.php: 100% was finished.
[2016-07-09 08:57:58.419176] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_PhpSettings_PhpInfo.php
[2016-07-09 08:57:58.419244] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_PhpSettings_PhpInfo.php: 100% was finished.
[2016-07-09 08:57:58.435518] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Wordpress_Task.php
[2016-07-09 08:57:58.435591] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Wordpress_Task.php: 100% was finished.
[2016-07-09 08:57:58.452748] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_OptimizationSettings.php
[2016-07-09 08:57:58.452829] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_OptimizationSettings.php: 100% was finished.
[2016-07-09 08:57:58.469442] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Domain.php
[2016-07-09 08:57:58.469546] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Domain.php: 31%..68%..100% was finished.
[2016-07-09 08:57:58.492159] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_ServiceControl_Unix.php
[2016-07-09 08:57:58.492229] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_ServiceControl_Unix.php: 58%..100% was finished.
[2016-07-09 08:57:58.517316] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_backup_Conflicts_Resolver.php
[2016-07-09 08:57:58.517391] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_backup_Conflicts_Resolver.php: 100% was finished.
[2016-07-09 08:57:58.573357] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_backup_Conflicts_PleskDataManager.php
[2016-07-09 08:57:58.573446] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_backup_Conflicts_PleskDataManager.php: 25%..55%..83%..100% was finished.
[2016-07-09 08:57:58.600918] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_backup_Conflicts_Resolver_OutgoingMailMode.php
[2016-07-09 08:57:58.601004] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_backup_Conflicts_Resolver_OutgoingMailMode.php: 100% was finished.
[2016-07-09 08:57:58.617184] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_backup_Conflicts_Resolver_MailSettingsResolver.php
[2016-07-09 08:57:58.617281] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_backup_Conflicts_Resolver_MailSettingsResolver.php: 69%..100% was finished.
[2016-07-09 08:57:58.639536] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_backup_Conflicts_RequiredSettingsResolver.php
[2016-07-09 08:57:58.639602] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_backup_Conflicts_RequiredSettingsResolver.php: 100% was finished.
[2016-07-09 08:57:58.655900] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Db_Table_Row_IpAddress.php
[2016-07-09 08:57:58.655971] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Db_Table_Row_IpAddress.php: 100% was finished.
[2016-07-09 08:57:58.672139] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Db_Table_Row_LongTask.php
[2016-07-09 08:57:58.672220] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Db_Table_Row_LongTask.php: 100% was finished.
[2016-07-09 08:57:58.688916] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Apspp_Hosting_ResourceBroker_Environment.php
[2016-07-09 08:57:58.689017] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Apspp_Hosting_ResourceBroker_Environment.php: 100% was finished.
[2016-07-09 08:57:58.706812] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Smb_Form_Final_Database_User.php
[2016-07-09 08:57:58.706910] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Smb_Form_Final_Database_User.php: 100% was finished.
[2016-07-09 08:57:58.725829] FileFetcher: get file (~empty)/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Smb_Form_Final_Database_Abstract.php
[2016-07-09 08:57:58.725896] File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Smb_Form_Final_Database_Abstract.php: 55%..Error: Recv failure: Connection reset by peer, retry...
[2016-07-09 08:58:13.874099] Error: Recv failure: Connection reset by peer, retry...
[2016-07-09 08:58:28.893361] Error: Recv failure: Connection reset by peer, retry...
[2016-07-09 08:58:43.913021] Execute command /opt/psa/admin/bin/send-error-report install --version 12.5.30
[2016-07-09 08:58:43.925016] Error: error during prepare patch plesk-12.5.30~patch39
Failed to download the package http://autoinstall.plesk.com/PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_Smb_Form_Final_Database_Abstract.php:
Recv failure: Connection reset by peer
Not all packages were installed.
Please try installing packages again later.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

 

[IgorG]

Try to add 93.184.221.133 IP address of autoinstall.plesk.com to /etc/hosts file and run

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

 

[Elt]

Heya,
didn't work for me. This is the console output, the web frontend output was similar.

File downloading PSA_12.5.30/microupdates/MU1/common/_usr_local_psa_admin_plib_S
mb_Form_Final_Database_Abstract.php: 55%..Error: Recv failure: Connection reset
by peer, retry...
Error: Recv failure: Connection reset by peer, retry...
Error: Recv failure: Connection reset by peer, retry...

ERROR: error during prepare patch plesk-12.5.30~patch40
Failed to download the package http://autoinstall.plesk.com/PSA_12.5.30/microupd
ates/MU1/common/_usr_local_psa_admin_plib_Smb_Form_Final_Database_Abstract.php:
Recv failure: Connection reset by peer

 

[IgorG]

Make sure that 93.184.221.133 IP address and autoinstall.plesk.com is not firewalled.

 

[Elt]

It's not firewalled at all. Disabling the firewall completely didn't help either.

 

[IgorG]

Try to disable TCP window scaling:

# echo 0 > /proc/sys/net/ipv4/tcp_window_scaling

 

[Elt]

Thanks for your response, that worked for me.
Updates went through without any issues after disabling window scaling.

Good Job.